Hotel berhampiran Southern Hills United Methodist Church, Oklahoma City

The hotels general manager, Patel, made everything from checking in to checking out miserable. I work for Marriott. I know that the Marriott standard is to treat every guest like family. The goal is to make people want to come back. Her customer service skills are subpar, and if she doesn’t know how to treat another Marriott employee and their family, who showed nothing but kindness, I hate to think how she treats her employees that shes’s actually in charge of. Based on what I hear, it’s not well. The front desk employee, Liz, runs the place like a well oiled machine and should replace Patel immediately. She treats everyone who walks in the door like her best friend. She is the only reason I didn’t take my money elsewhere. And there are PLENTY of hotels within 5 miles of that place. As for the hotel itself, there’s not much to complain about. The hotel is clean and quiet. Breakfast is adequate. The rooms seem to be kept up. It’s probably the only reason, that and Liz, that people stay there. When you manage a hotel, you need to always keep in mind your guests are there for a variety of reasons. I had a sudden death in the family and had to fly home for a funeral. The last thing I needed to worry about was management treating my family members checking in with disrespect. And the last thing any of us needed at such a sensitive time was front desk staff taking out their lack of customer service skills on us. You never know what people are going through. Being nice to paying guests, and greeting them with a smile isn’t hard to do. The general manger could really use some training on how to run a hotel and to gain some people skills. She’s obviously miserable and you can clearly see on the faces of the employees that her lack of enthusiasm for the people who stay there is wearing thin the tolerance the staff has for the guests and their needs. It’s only a matter of time before people take their money elsewhere.

酒店很大氣，雖然有點年頭了，但是看起來各方面都不錯，尤其是人員素質。酒店位置也不錯，就在市中心，邊上還有共享單車

The valet service was excellent and a blessing in the heat. Also, everything is closeby so there is not much driving or traffic to hassele your stay. . We were missing a hairdryer but the front desk was prompt to deliver one to our room.

New hotel that underwent an amazing reno. Booked the Junior Suite and what a wonderful room for a good price! Spacious, separate “living room” with gorgeous light fixtures, deep blue wall color with wonderful white baseboards and doors, beautiful window coverings and carpet. The bedroom is huge with wonderful bathroom that has a gorgeous large shower and vanity. Bronze fixtures everywhere which look so classy. Only problem was the “night light” under the vanity--flips on and off erratically. The Great Hall on the main floor is glorious. Soaring ceilings that look to be 30+ feet high, gorgeous art deco light fixtures and décor. Wonderful place for a drink to enjoy the surroundings. Parking is available in the attached garage which is the worst ever. Extremely narrow lanes that curve in ridiculous ways. Unfortunately that’s the only option to be near the hotel. We did not do valet parking (about $6 more), which is a must to avoid this horrendous garage.

非常不錯哦

Our stay was great! The room was spacious, nice, and clean! The area of the Hotel was quiet! Parking was also great! It was the perfect location to walk to bricktown! Highly recommend this hotel!

Have stayed here on visits to OKC for nearly 20 years. Despite being an older hotel (built i969 as an original HoJo) than the others in the area, it is very well maintained and the rooms are always clean and remodeled every few years. On this trip, I was having problems getting hooked up to the wi-fi from my laptop and went to the front desk, where the clerk found an issue with Google, so she set me up on another browser - and had no problems since. Beds are comfortable to sleep on, shower had hot water and the price included free hot breakfast. Also, the lobby area has a bunch of vintage Howard Johnson's memorabilia on walls in the lobby area including ads.

I really wanted to like this hotel, and there are some things to like. It is a beautifully restored historic building, which is a plus. The rooms are large, and the beds comfortable. However, the management needs to pay more attention to details. After a full day out at appointments, I came back to a room that had not been touched. The bed was unmade, the trash was not emptied, the empty glasses had not been picked up, and I had no clean towel to take a shower before dinner, and I was in a time crunch. (The hotel is supposed to provide daily housekeeping.) The front desk didn't answer the phone when I called from my room, so I got dressed and walked down to talk to someone in person. I was told housekeeping would come right away. But they did not. And so I had to call again, this time getting an answer but still greatly delayed on anyone showing up at my door. If this were a Hilton Garden Inn, I would expect less on service. But at a Hilton property like this, I expect more. A huge oversight is the bizarre room service menu offered. Where else in America can you not order a hamburger or some basic food from room service. I wasn't in the mood for a Wagyu steak. So I went to the bar and found a hamburger and fries. But the bar is not allowed to sell desserts. What? Who thought that was a good idea. The next night I ate a chicken Caesar salad in the bar and nearly broke my teeth on at least four chicken bones not properly removed. Nice property, good location, nice rooms (don't expect a view though) but somewhat lacking in basic service. This should be an easy fix for management.

Hotel is new and tidy. The staff were courteous. However, they double charged me and I have still not got a refund after they told me they refunded me.

Hotel staff were very accommodating and kind. They even recommended places to go to/activities to do.