Hotel Olive Branch dengan Gim

My name is Susan Newton I am an IHG member. When I booked this hotel thru IHG I was given the amount of $75.82 per night. $20. 47 taxes/gharges for 3 nights equalling $247.9 08/28/21- 08/31/21 I was put in room #325. On 08/29/21 I woke up early morning with an infestation of ants in my room. The ants were all over the desk, the table and on my clothing. I was horrified and in total disbelief. I immediately called thr front desk. The attendant came to my room saw the infestation of ants. She then exterminated the area with a bug spray. Shortly after I was assigned another room. Room #111. I spent the majority of that morning washing my clothes. 2 of the dryers in the laundry room was broken and all 3 washers were taken by other residents. The attendant was kind enough to help me put my items in the laundry room. I was not offered a valet to clean my clothes. I had to buy laundry detergent to was my own clothes. To soften the blow I was offered a discount for each night stay down to 65.00 per night. I accepted the offer. In room #111 the bath tub has a large slit that could cause a cut. I avoided stepping on it. Very uncomfortable shower. I didn't complain because I felt... this is as good as it gets. Very disappointed. I was already stressed. I slept with lights on, afraid of more bugs crawling on me. On 08/31/21 when checking out. I get a final bill for the amount of $247.94. The same amount that was quoted when originally booking the hotel. No adjustments. Matter of fact I was charged more for the first night than what was quoted thru IHG. I waited for over an hour while the front desk personnel tried getting in touch with management. I was told to write a letter and someone will call me later and adjust the cost. I have pictures and videos of my experiences. This is not what a clean promise and good customer service entails. These matters should have been handled and addressed by management immediately. I have yet to speak to a manager. I have more videos and pictures. But the file is too large to attach. I need answers immediately. I need an official apology from IHG and the Management staff of Candlewood Suites. I want the refund that is due to me. Sent from Yahoo Mail on Android Sent from Yahoo Mail on Android

The first room offered had a broken and unusable shower which should have been noticed if the room had been properly cleaned. Bath had black hairs in it. Second room was on other side of building so was facing the road and noisy. The bed was comfortable but felt damp. The fridge had broken shelf bits in it, and the micro door lock very hard to open. If you asked at Reception, you could get complimentary bottled water. The lady on late afternoon evening was friendly, but the breakfast team most definitely were not. Breakfast was limited with burrito and baps/croissant with ham/cheese that you could warm-up in the micro if you like that sort of thing. Oatmeal, toast or bagels otherwise. There wasn't any milk for tea but they did have Earl Grey.. The hotel was not spotless but there were drums of wipes by the lift which was good so you could clean things for yourself. The gym was small but kit was OK with two treadmills, a stepper and electronic barbells.

Salah satu hotel terbaik yang pernah kami menginap. Sangat santai dan apa yang kami cari. Kolam itu terlalu sejuk, tetapi cantik dan bersih. Perkhidmatan pelanggan dan sarapan pagi yang sangat baik. Hotel kegemaran saya yang baru.

Worst hotel experience ever and I’m still dealing with it. Steven, the night manager, is a liar. The elevator is broken and has been for some time now and I was told it will be for awhile. They put us on the 3rd floor. We decided it was fine and would deal with lugging all our luggage up three flights of stairs as a family of 5. The hallway outside our room was 88 degrees per the thermostat on the wall. Again, we would deal with that since it wasn’t our room. We drop our luggage and go eat. When we get back it’s after 9:00 and getting ready for bed. We notice the A/C in the room is not getting any cooler. Our floor is sticky. Even the carpet is sticky. I go down to the front desk and talk to Steven. He was apologetic and another worker told us they’d move us to a room down the hall and wanted us to go check to make sure the A/C was working. 🚩 red flag. I ask if there was the same amount of beds and I was told yes. My husband goes down to check and there were not enough beds. So I go back down to the front desk and tell them. Steven looked very surprised by this. He then says he can move us to the first floor. I ask if there’s the same amount of beds. He tells me no. They don’t have any more suites available. I send a text to my husband and he says no he doesn’t want to lug all the luggage and kids down and still have to squeeze into the beds. I tell Steven that my husband said no he didn’t want to move. Steven then tells me he’s giving us 3,000 points and he got the price down to $75. I said okay. Never did I say we were leaving the hotel or wanted to check out. At 7:30 the following morning we were awoken by someone trying to come in our room. The door opened and hit the lock bar. Scared all of us. My husband goes out to see what it’s about and a man is standing there saying he was told we were checked out and he needed to fix the A/C. This was news to me because me and Steven never had that conversation. 30 minutes later, the same guy and a front desk clerk both come up and told my husband we were checked out. So after getting all the kids up and around we load up in the car and I go to check out. Cherita at the front desk was extremely rude and said she had called Steven at home and woke him up and he told her we were checked out and now to charge us the full price of the room. I said no, he said it would be $75. She was very rude so I asked for her name. She grabbed her name tag and basically pushed it in my face. I grabbed the business card for the district manager. I called and left a message for Katrina the DM. Two days later Katrina calls me and apologizes and says that’s not the way she does things. She asked for my email and said if I gave her a couple days she would send me a receipt for $0.00 balance. I thought okay. That’s great. We get home from vacation and check our credit card statement. We have been charged the full price of the room. I call the hotel and Steven answers. I explain to him w

Terletak di Olive Branch, Home2 Suites by Hilton Olive Branch, MS berada dalam lingkungan 5 minit memandu dari Kelab Golf Cherokee Valley dan Olive Bark. Hotel ini berada 22.8 km dari Graceland (Rumah Elvis Presley) dan 20.3 km dari Universiti Memphis.Nikmati pelbagai jenis kemudahan rekreasi yang disediakan, termasuk kolam renang tertutup dan pusat kecergasan 24 jam. Hotel ini juga menampilkan akses Internet wayarles percuma dan gril barbeku.Sarapan bufet percuma disajikan pada setiap hari dari 6:00 hingga 9:30.Kemudahan yang ditampilkan adalah termasuk akses Internet (berwayar) kelajuan tinggi percuma, pusat perniagaan dan meja/kaunter hadapan 24 jam. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Selesakan diri anda di salah satu daripada 94 bilik tamu yang menampilkan ketuhar gelombang mikro. Akses Internet berwayar dan wayarles percuma ada disediakan. Kemudahan yang disediakan merangkumi telefon serta meja dan pembancuh kopi/teh.

As a business traveler traveling with my wife there are key aspects that are critical and key aspects I want to dispense with 1: Clean rooms - excellent 2: good beds - excellent 3: fresh towels, hot water, quality soap - excellent 4: Hot breakfast - excellent 5: Self parking - lighted - excellent 6: workout area - bright, roomy 7: coffee in room - excellent 8: Business center for printing : efficient This hotel excelled at all of the above. As a bonus these rooms and common areas where all recently renovated with fresh paint, clean carpets and no “carpet fresh” smells I also don’t want to be upsold or feel like every service event is a tip or high priced extras I would recommend this hotel to friends family and business associates. Thanks for the great value and high quality bundled !! Bobus

Terletak di Olive Branch, Hampton Inn Olive Branch berada dalam lingkungan 5 minit memandu dari Kelab Golf Cherokee Valley dan Olive Bark. Hotel ini berada 22.9 km dari Graceland (Rumah Elvis Presley) dan 20.3 km dari Universiti Memphis.Pastikan anda menikmati kemudahan rekreasi yang disediakan, termasuk kolam renang tertutup dan pusat kecergasan. Kemudahan tambahan di hotel ini termasuklah akses Internet wayarles percuma dan dewan bankuet.Sarapan Eropah percuma disajikan pada setiap hari dari 6:00 hingga 10:00.Kemudahan yang ditampilkan adalah termasuk daftar keluar ekspres, surat khabar percuma di lobi dan perkhidmatan pencucian kering/dobi. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Selesakan diri anda di salah satu daripada 111 bilik tamu yang menampilkan peti sejuk dan ketuhar gelombang mikro. Akses Internet berwayar dan wayarles percuma disediakan untuk membolehkan anda sentiasa berhubung, sedangkan kabel disediakan untuk hiburan anda. Bilik mandi dilengkapkan dengan tab mandi dan pengering rambut. Kemudahan yang disediakan merangkumi peti besi dan surat khabar percuma serta telefon dengan panggilan tempatan percuma.

Terletak di Olive Branch, Magnolia Inn and Suites Olive Branch berada dalam lingkungan 5 minit memandu dari Kelab Golf Cherokee Valley dan Olive Bark. Hotel ini berada 22.6 km dari Graceland (Rumah Elvis Presley) dan 20.1 km dari Universiti Memphis.Berseronoklah dengan peluang rekreasi seperti pusat kecergasan atau gunakan kemudahan lain yang termasuk akses Internet wayarles percuma.Kemudahan yang ditampilkan adalah termasuk akses Internet (berwayar) kelajuan tinggi percuma, pusat perniagaan dan surat khabar percuma di lobi. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Selesakan diri anda di salah satu daripada 50 bilik berhawa dingin yang menampilkan peti sejuk dan ketuhar gelombang mikro. Akses Internet berwayar dan wayarles adalah percuma, sedangkan Televisyen LCD dengan program kabel disediakan untuk hiburan anda. Bilik mandi dilengkapkan dengan gabungan pancuran/tab mandi dan pengering rambut. Kemudahan yang disediakan merangkumi meja dan tempat duduk berasingan serta telefon dengan panggilan tempatan percuma.

Dengan penginapan di Comfort Suites Olive Branch - Memphis South di Olive Branch, anda akan berada bersebelahan padang golf, hanya 3 minit berjalan kaki dari Taman Bandar Olive Branch dan 10 minit berjalan kaki dari Olive Bark. Hotel golf ini berada 23.3 km dari Graceland (Rumah Elvis Presley) dan 20.8 km dari Universiti Memphis.Gunakan peluang rekreasi yang ditawarkan, termasuk pusat kecergasan dan kolam renang terbuka bermusim. Hotel ini juga menampilkan akses Internet wayarles percuma, dewan bankuet dan mesin layan diri.Sarapan bufet percuma disertakan.Kemudahan yang ditampilkan adalah termasuk akses Internet (berwayar) kelajuan tinggi percuma, pusat perniagaan dan surat khabar percuma di lobi. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Selesakan diri anda di salah satu daripada 74 bilik tamu yang menampilkan peti sejuk dan ketuhar gelombang mikro. Akses Internet berwayar dan wayarles adalah percuma, sedangkan televisyen skrin rata 32-inci dengan program kabel disediakan untuk hiburan anda. Bilik mandi persendirian dengan gabungan pancuran/tab mandi menampilkan tab mandi rendaman dalam dan kelengkapan dandanan diri percuma. Kemudahan yang disediakan merangkumi peti besi dan meja serta telefon dengan panggilan tempatan percuma.

This was the third stay at this hotel in a year where I had the same experience of having to unload a week's travel luggage for my wife and I from my car with no luggage carts available from the hotel. This hotel with over 170 rooms only has a total of 3 luggage carts and they are never available as the lucky few who snag one keeps it in their room so they will have one when they go to check out. The local workers are embarrassed about it and one of the front desk workers kindly volunteered to help my wife and I unload the car by hand and carry each piece to the elevator and room. I don't see this issue as just a local problem, it is a HILTON problem that they won't address, and it is ruining their reputation. I just cancelled out all of my current reservations at the Hilton Garden Inn and it will be many moons before I ever book at one again. I wanted to upload a picture of one of their luggage carts but I never saw one the whole time I was there.