Hotel dengan Tempat Letak Kereta di Olive Branch

My name is Susan Newton I am an IHG member. When I booked this hotel thru IHG I was given the amount of $75.82 per night. $20. 47 taxes/gharges for 3 nights equalling $247.9 08/28/21- 08/31/21 I was put in room #325. On 08/29/21 I woke up early morning with an infestation of ants in my room. The ants were all over the desk, the table and on my clothing. I was horrified and in total disbelief. I immediately called thr front desk. The attendant came to my room saw the infestation of ants. She then exterminated the area with a bug spray. Shortly after I was assigned another room. Room #111. I spent the majority of that morning washing my clothes. 2 of the dryers in the laundry room was broken and all 3 washers were taken by other residents. The attendant was kind enough to help me put my items in the laundry room. I was not offered a valet to clean my clothes. I had to buy laundry detergent to was my own clothes. To soften the blow I was offered a discount for each night stay down to 65.00 per night. I accepted the offer. In room #111 the bath tub has a large slit that could cause a cut. I avoided stepping on it. Very uncomfortable shower. I didn't complain because I felt... this is as good as it gets. Very disappointed. I was already stressed. I slept with lights on, afraid of more bugs crawling on me. On 08/31/21 when checking out. I get a final bill for the amount of $247.94. The same amount that was quoted when originally booking the hotel. No adjustments. Matter of fact I was charged more for the first night than what was quoted thru IHG. I waited for over an hour while the front desk personnel tried getting in touch with management. I was told to write a letter and someone will call me later and adjust the cost. I have pictures and videos of my experiences. This is not what a clean promise and good customer service entails. These matters should have been handled and addressed by management immediately. I have yet to speak to a manager. I have more videos and pictures. But the file is too large to attach. I need answers immediately. I need an official apology from IHG and the Management staff of Candlewood Suites. I want the refund that is due to me. Sent from Yahoo Mail on Android Sent from Yahoo Mail on Android

The first room offered had a broken and unusable shower which should have been noticed if the room had been properly cleaned. Bath had black hairs in it. Second room was on other side of building so was facing the road and noisy. The bed was comfortable but felt damp. The fridge had broken shelf bits in it, and the micro door lock very hard to open. If you asked at Reception, you could get complimentary bottled water. The lady on late afternoon evening was friendly, but the breakfast team most definitely were not. Breakfast was limited with burrito and baps/croissant with ham/cheese that you could warm-up in the micro if you like that sort of thing. Oatmeal, toast or bagels otherwise. There wasn't any milk for tea but they did have Earl Grey.. The hotel was not spotless but there were drums of wipes by the lift which was good so you could clean things for yourself. The gym was small but kit was OK with two treadmills, a stepper and electronic barbells.

Salah satu hotel terbaik yang pernah kami menginap. Sangat santai dan apa yang kami cari. Kolam itu terlalu sejuk, tetapi cantik dan bersih. Perkhidmatan pelanggan dan sarapan pagi yang sangat baik. Hotel kegemaran saya yang baru.

They shouldn't even bother to be claiming they have a breakfast because it was nothing but a joke, as you can see in the photos I took when we went have the breakfast we had been told was from 6am - 9am. All the food that was present when we got there at 7am were 3 small packaged muffins (I took the photo showing the one that was left after we took 2 of them) and a few granola bars. That was it. No sign of even containers of the other items they deceptively show in their photos (e.g. no cereal containers, no fruit, no pastries). There was coffee but 2 of the 4 dispensers on the juice machine were labelled with signs reading ”No Work”, and the ones that did work contained watered down juice. There was a small refrigerator on the counter which I opened only to find it completely empty. It was obvious that they never intended anyone to really eat breakfast because the chairs in the dining area were upside down on top of the tables. The the price we paid to stay there, we expected more, much more. The only reason I gave this review 2 stars instead of 1 is that the room was clean and the bed was comfortable.

This hotel was very nice and well-maintained. It was clean and updated. Staff was friendly and willing to help. Breakfast was fresh, warm and good quality/selection. I would recommend this location for a comfortable and clean nights stay.

First, I drive a box truck. They were not showing truck parking on the website. I called, and Misha looked, and assured me I could fit the truck. She was courteous, and helpful when asked. I have called other places, that behaved like I was wasting their time calling, but she was stellar. Next there was the cheerful help Kaylnn provided, when I thought the refrigerator wasn't working. Turns out the refrigerator was on low, and was so quiet, you couldn't hear it running. The owner made special arrangements for me when I needed to stay another night. All the king nonsmoking rooms were already booked for the night, but he found a way to let me stay in room I was in. The room was clean and comfortable and bathroom looked fantastic. She in the area, I would certainly stay here again. Last note - the staff are wonderful, and to me, that's a very high point on the review.

Located in Olive Branch, Home2 Suites by Hilton Olive Branch, MS is within a 5-minute drive of Cherokee Valley Golf Club and Olive Branch City Park. This hotel is 14.2 mi (22.8 km) from Graceland and 12.6 mi (20.3 km) from University of Memphis.Enjoy recreational amenities such as a health club and an indoor pool. This hotel also features complimentary wireless internet access and barbecue grills.For your convenience, a complimentary breakfast is served daily.Featured amenities include complimentary wired internet access, a business center, and a 24-hour front desk. Free self parking is available onsite.Make yourself at home in one of the 94 guestrooms featuring microwaves. Complimentary wired and wireless internet access is available. Conveniences include phones, as well as desks and coffee/tea makers.

The staff was exceptionally helpful and the hotel was very clean. The building looks a bit plain from the outside and might be off-putting but the rooms were recently renovated and we had no issues with our one night stay.

Located in Olive Branch, Hampton Inn Olive Branch is within a 5-minute drive of Cherokee Valley Golf Club and Olive Branch City Park. This hotel is 14.2 mi (22.9 km) from Graceland and 12.6 mi (20.3 km) from University of Memphis.Be sure to enjoy recreational amenities including an indoor pool and a fitness center.A complimentary continental breakfast is served daily from 6:00 AM to 10:00 AM.Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.Make yourself at home in one of the 111 guestrooms featuring refrigerators and microwaves. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have bathtubs and hair dryers. Conveniences include safes and complimentary newspapers, as well as phones with free local calls.

Located in Olive Branch, Magnolia Inn and Suites Olive Branch is within a 5-minute drive of Cherokee Valley Golf Club and Olive Branch City Park. This hotel is 14.1 mi (22.6 km) from Graceland and 12.5 mi (20.1 km) from University of Memphis.Enjoy the recreation opportunities such as a fitness center or make use of other amenities including complimentary wireless internet access.Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite.Make yourself at home in one of the 50 air-conditioned rooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, and LCD televisions with cable programming provide entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include desks and separate sitting areas, as well as phones with free local calls.