Hotel berhampiran Sirius-Platz, Opfikon

First of all, there was not reception with personal working there and nobody told me this before arriving. I was waiting for 4 hours in the lobby without any information until they sent me the code to access into the apartment. The microwave doesn’t work and there wasn’t instructions. If you put a dishwasher at least you should leave some dishwasher tablets to use it and some soap and scouring pad if we don’t want to use the dishwasher. There wasn’t kitchen paper. Just due to the characteristics of the accommodation, all these things that I have mentioned should be provided for the client's meals. It's something basic like toilet paper. I work in some apartments (4stars) in Barcelona and we provide everything, oil, sugar, salt, kitchen paper… You deserve to have the stars you have if you do not think about the client's comforts.

The hotel is wonderful in many aspects. The interesting thing is that it is located in Walliselen, just right next to Glatt Zentrum shopping department store. The hotel offers air-conditioned rooms and free WiFi access throughout the property. The Internet speed is fast. With the modern electric tram, not only the bus, brings me to reach the city center of Zurich and the Main Train Station in short time. In the room, it provides a flat-screen cable TV, a desk, and a bathroom with shower. At lobby area, I noticed that guests can also enjoy the food corner. There is a vending machines there. When need anything, the 24-hour front reception always is there. Very helpful staffs. I also would like to mention the General manager, Mr. Frank Trapa. He is very friendly. Always regard and care to the guests. :-) So I will come back to stay in this hotel in the near future. Best regards, Dr. Vorravee Pattaravongvisut Man on the Move

A really disappointing experience, the aircon in the room did not work, we were given a double bed even though we had called ahead and were reassured that we had two twin beds. We got a room here as part of a package with Coldplay tickets so the room wasn’t booked directly with the hotel. This was the main reason we called ahead of our stay to ensure we had the correct bed setup - we are father and daughter so a double bed was not appropriate. When I phoned to confirm the person behind the desk said he was too busy with check ins and would call me back- two hours later and still nothing. When I called back the person I spoke to was rushing to get me off the phone, I confirmed that they had our booking and asked if we had a room with twin beds. The person I spoke to advised we had two twin beds and everything was fine, when we checked in after our concert this was not the case. The hotel was fully booked and the bed could not be split into two twins so we had to make do with a double. The room itself was very hot and stuffy, the aircon didn’t work - initially we couldn’t get it to switch on due to the finicky lock on the window but even once on it did not do much to cook down the room. The only positive thing we have to say really is that the breakfast was okay and staff did try and resolve the situation with the bed by coming to check if they could split the bed into two which unfortunately couldn’t be done. The shower was mediocre and there were no toiletries provided in the room - only some soap for hand washing. The shower heat was not consistent, it kept going hot and cold whilst in use. Overall I would not recommend this hotel, I am not sure how this is classed as 4 stars.

I had to be at Zurich airport by about 8:30 am after visiting family in Lucerne so decided to stay at this hotel in the circle which was quite close - walking distance - into the airport. Great arrangement. The hotel is tucked back at one side of “The Circle” and signage not very clear how to find Hyatt Place (vs Hyatt hotel which I think is also there on the other side). Signage should be improved but Hyatt Place is in a quiet location and the rooms, though not large were very clean and well equipped. I did not care about a view since I went to Zurich for the evening. The “view” from my room was just of other buildings, so not really a view but I got a good rate for a last minute (day before) reservation. I did not pay for the breakfast so cannot comment on the food. The lounge area and restaurant were very nice & staff was very helpful. They should have told me at check-in though how to use the elevators which required my room card be used in a specific way to get up to upper levels. The hotel lobby is accessed on the second level, also a little different than the usual.

I stayed in a pod after arriving back on a late flight, instead of driving home at midnight. The pod was nice, very comfortable. The temperature was marginally too warm for me however, and you can't change the settings. That's where the positive experience ended. My phone charging port didn't work - that's fine - I can overlook that, but it's not ideal I was woken at 4.30am by people getting up and ready for the early morning flights. They were crashing and banging around with the doors and fiddling around with their luggage. Ultimately I couldn't get back to sleep because of the continued crashing and banging and ultimately only got 3.45 hrs sleep (I know this because my fitness tracker tells me so). So it was completely pointless staying - I would have got a better night's sleep at home with my 3 year old and 10 month old in the room next door. I believe the hotel's model doesn't work for the following reasons: 1) Each pod has a door with a very noisy latch. The latch doesn't have to be noisy if people are considerate, but a lot of people aren't considerate at the best of times, let alone at 4am in the morning when getting up for an early flight. It's all well and good to have lots of signs saying ”shh!” On the walls, but most people don't see it, or at least it doesn't sink in. I stayed in a capsule hotel on Japan that has roller blinds instead of doors, which are much quieter 2) people are allowed to bring their luggage into the sleeping space. This invites people to fiddle around with their luggage, which disturbs others from their sleep. Again, in the pod hotel in Japan, people must lock their luggage in lockers in the changing rooms, and are not allowed to take anything into the sleeping space - it works much better 3) the hotel has plenty of separate rooms, with a number of pods in each. Why not allocate guests to rooms by their time of arrival and departure, so that late arrivers don't disturb early departures, and vice versa? Overall, if the above 3 things are fixed, I'd probably stay again, but otherwise, definitely not

Service excellence, clean big room , nice restaurant just beside , highly recommended

Hotel ini sangat dekat dengan lapangan terbang, hotel ini sangat bersih, dan katilnya sangat selesa untuk tidur! Kami adalah keluarga lima orang, dan terdapat bilik yang disediakan khas untuk keluarga, jadi ia sangat sesuai untuk kami, dan harganya sangat menjimatkan. Saya pasti akan memperkenalkannya kepada rakan dan ahli keluarga saya, dan saya akan tinggal di sini lagi lain kali.

Lacked european plugs in the room, which was really annoying, but was overall a comfortable stay and service was efficient. Was a bit further from the airport than i realised though, and its a 20 minute hike, if you dont have the cash for the bus and dont want to pay through your nose for the taxi

The staff are willing to help. The most important thing about shuttle is 1) 10 chf from the hotel to airport but free of charge from the airport to the hotel. 2) the last shuttle from the airport to the hotel is 23:30. After this hour, you have to take a taxi, whcich costs 30 chf.