Hotel Orange County dengan Spa

I can not explain how a Hilton property could let my experience be so awful. I booked a room here for 3 nights and paid $796.79 in advance and in full. A few days before my stay I got an email saying that the property was under renovation so I might be inconvenienced by construction noise between 9am and 5pm. I didn't love hearing that but I already paid for the trip and had planned events with friends there, so I went. The first morning I went into the bathroom to wash my face, brush my teeth, use the toilet, etc. but there was no water! I went to the lobby with my toothbrush and asked if there was a restroom with a sink in the lobby I could use. They said sorry, no the water is shut off for the entire hotel until 5 pm. Again... whaaat? So l had to drive to a gas station to use the bathroom. So gross. If only I had booked a nice hotel room somewhere, right? I had an event to go to at 5 pm that evening so I had to go without having had a shower. I did stop at a fast food restaurant to use their sink to brush my teeth again. The folks at the front desk were nice and almost guaranteed that Hilton properties would give me a refund for at least one night. They urged me to call and explain and let Hilton make it right with me. So when I got home I did just that. After a week I received an email stating that my room was paid in full in advance under a ”no refunds” policy. Honestly, I thought the ”no refund” policy was aimed at last minute cancellations, not the room being uninhabitable. Needless to say I am extremely disappointed with Hilton for the awful experience and the awful customer service resolution I was given. Do better Hilton.

Absolutely disgusting and filthy hotel. An entire nest of bed bugs on the bed, ants and cockroaches crawl on you when you're sleeping, mold and stains on the walls and floor. The toilet leaked and the tub was clogged, had to hold the bathroom sink up with my knee while I brushed my teeth. Our visit was so awful I went through the chain of command and found the owner of this franchise location and he told me to sue him, so I have obtained an attorney. The outside grounds are filthy and extremely unsafe for women especially... Stay away at all costs. There are other hotels in the area just down the road that are almost the same price, the extra couple of dollars are worth your health and safety. The amenities listed on the website are non-existent at this location, some rooms have a microwave, most don't. The refrigerator may be there but most likely doesn't work. The electric is hot or miss between outlets in the room. This place is awful, I don't think the state should even be paying to house homeless people in it, no one deserves to live in that filth. Oh, and ladies, bring a man with you if you need to speak to the GM Heath, he made it very clear to me that he wouldn't hear me until I brought my 6'5” son with me, then suddenly Heath acknowledged me

The Newburgh Hampton inn gets 5 stars all around. This is a huge Hampton inn. The check in was easy on the app and the rooms look new. It is very close to the interstate. The breakfast was also very delicious and good and they have a large dog relief area.