Stayed over the weekend and the service was by far the worst I’ve ever experience. Let’s first start with, The front desk agents. Their attitude and inability to compromise their mess ups was ridiculous. The elevator went down and their solution was to move my family from the second floor, to the third floor. Common sense says, we have 300 rooms, with maybe 12 guests if that. Why not move us to the first floor, considering my wife is handicapped and has troubles with stairs?!? Bunch of clowns and Absolute ******. Secondly, the room keys failed to let us in the facility not once, not twice, but three times. Such a joke. Not one soda machine in the facility worked. The room I originally booked, showed a couch, with a full kitchen, dinning table w/ chairs. When we walked in the room, we had nothing of what they advertised. Their excuse was they changed their room arrangements 6months ago! That seems a little like false advertising since I purchased back in May. Their solution to the whole situation was a 15% refund. WHACK!! Ohh, we didn’t get shower towels, we were given face rags, represented as a towel. Never seen such a small shower towel????? Taking a shower was quit the time, felt like you were in a ******* house with how the light would just flicker. Hope you don’t have epilepsy. The last thing I will say is that they advertised a full restaurant and a gym. Can you imagine what was wrong with them? You guessed it right, they weren’t operational. The only thing that seemed decent and clean was the pool. I guess the light at the end of our tunnel was very small.
Sangat Baik
105 Ulasan