Hotel Dengan bar di Negeri Sembilan, Malaysia

I recently stayed at Thistle Hotel Port Dickson, and unfortunately, the overall experience was disappointing due to several service and management issues. The first problem was the check-in process. It took almost 50 minutes to check in, which is far too long. Even worse, there was no air conditioning in the lobby, so guests had to stand in a hot and uncomfortable environment while waiting in the queue. The room amenities were also inadequate. The bathroom only provided a 100ml bottle of shampoo and shower gel, which was not enough for guests who wanted to shower multiple times during their stay. The most frustrating issue was the infinity pool. The hotel indicated that the pool was open, but when we arrived, there was only a notice saying the pool was closed because no lifeguard was on duty. When I called the front desk to ask when the lifeguard would return, I was told the pool had actually been closed for a long time due to maintenance. This explanation was very confusing because on the evening we checked in, we saw guests using the pool, and the poolside food and beverage service was operating as usual. The following morning, the pool was suddenly closed. If the pool had really been under long-term maintenance, why wasn't the area blocked off properly or a maintenance notice displayed? Instead, the notice only stated that the pool was closed because no lifeguard was available. The inconsistent information and poor communication were unacceptable. The breakfast experience was equally disappointing. The service was very poor. Dirty plates were not cleared promptly, and we had to ask several times before staff came to clear the table. Food trays were frequently empty and not refilled in a timely manner—I had to return three times before I could finally get some of the items I wanted. The egg station was another example of inconsistent service. When my mother requested sunny-side-up eggs, the staff told her they only served omelettes. However, when I went to ask again, the same staff immediately agreed to cook sunny-side-up eggs. This inconsistency was confusing and reflected poorly on the staff's service standards. Overall, while the hotel has good facilities and potential, the slow check-in process, poor communication, inadequate amenities, and below-average breakfast service made this stay disappointing. I hope the management takes these issues seriously and improves both their customer service and operational standards.

The chalet was nice. Just felt the hotel is showing its age and it is overdue for a facelift. Also the beachfront was a major disappointment. What could have been a highlight of the stay was instead marred by trash — bottles, plastics, and debris scattered along the sand. It detracted from the natural beauty and made it difficult to enjoy the seaside atmosphere.

We had such a wonderful and relaxing stay at Lexis Hibiscus Port Dickson! The room was spacious, clean, and comfortable, and we absolutely loved having our own private pool. It was the perfect place to unwind and spend quality time together. The staff were friendly, welcoming, and helpful throughout our stay, which made our experience even more enjoyable. The beautiful surroundings and peaceful atmosphere made our getaway truly memorable. We really enjoyed our stay and would definitely love to come back again. Highly recommended for couples and families looking for a relaxing and enjoyable getaway!

📍Grand Lexis Port Dickson, Batu 2, Jalan Seremban, 71000 Port Dickson, Negeri Sembilan. Rooms: 2 units of Grand Garden Pool Villa Upper Unit (upgraded from Garden Pool Villa upper unit), suitable for 4 people each. Stay: 2D1N We had a wonderful experience at the Grand Lexis in the Grand Garden Pool Villa. The villa was exceptionally spacious, spotlessly clean, and beautifully maintained, offering a perfect mix of luxury and comfort. The standout feature was the private indoor pool. It was large, pristine, and provided an ideal private space away from the crowds. The room amenities were excellent, with very comfortable beds and a spacious bathroom, featuring separate toilet and shower. The staff were very friendly, and the buggy service made exploring the resort quick and easy. Parking was conveniently located just a few meters from our unit. The public beach was within walking distance of the main building. The breakfast offered a good variety of fresh options. You can choose between indoor or outdoor dining. Overall, it’s highly recommended for a peaceful, relaxing retreat with family!

We stayed in this hotel many times. It is in a good location and beautiful looking. However, during this visit we first checked into the Executive Room and it was not satisfactory. There was a smell in the room and aircon wasn't working well. Air con was dirty and lacking gas air, the maintenance had to clean and pump gas. Shower was rain shower type, we were not comfortable to use that. Design of the room was old fashioned too. Staff of the hotel were very friendly, polite and helpful. They helped us shift to Superior Room where we had stayed before. It was much better. We can see that some of the furniture especially the chairs and sofa was a bit worn out. The liquid bath soap in the bathroom had finished, and I had to use my own liquid. We strongly feel that hotel should ensure regular and proper maintenance, and if possible invest in some newer furniture. Overall we were happy with the environment, the staff, car park facilities and had good fun at the Sailor's Drink Shop.

Stayed at PD Admiral Cove and had a pleasant experience. Upon check-in, the room was already cool, clean, and well-prepared, which made a great first impression. The overall environment is calm and peaceful, perfect for a relaxing getaway. In shaa Allah, we would definitely return again in the future

We came late around 11.20pm no bell boy or security . Towel tooth brush not avaiable in the towel. Call around am no answer house keeping or frond desk  or operator . 8 .30 only can get the service.the food too salty not good fir healthy. Please be improve

i think it is the best time to change the furnitures in the room. tissue in toilet is not the new roll, i think left from previous guest. also no tissue in the room, only in toilet. the indian receptionists was talking in the phone very loud. not proper if customer see your attitude like this. the good one is water pressure is high. i love to shower here. 😆

Very beautiful place, but more suitable for students who go camping... but sadly there are toilets near the outside, I thought twice about going there at night... there are lots of conveniences, there is a place to eat, no need to drive... just walk... less than 1 km... just in front of the hotel there is a food stall