Hotel berhampiran Festival Park, Orlando

I stayed at this hotel for a quick trip to downtown Orlando. The location is very convenient and the hotel is very nice and clean. The room was spacious and it looked over the lake. I will definitely stay there again.

We live in Daytona Beach and needed a hotel near airport for early next day flight to Jamaica for our wedding!...with airport shuttle and place to leave our car. Check, check and check! Only problem is that shuttle would not pick us up at Terminal C. They dropped us off there, but apparently got in trouble for doing so. That should be included in the amenities list.

Loved the ability to store my luggage before check in, and use the complimentary shuttle to visit Universal Studios during the day. Received complimentary warm cookies and bottled water at check in! Made the start of my stay at Double Tree great!

Our family booked a AAA vacation package purchasing multi day Universal park passes plus a weeklong hotel stay at this deluxe, Italian-themed resort. We would book here again in a heartbeat! From the moment we arrived at the hotel, every team member went out of their way to make us feel happy and welcomed. We booked a club room, which is located in the section very near the club lounge, the laundry room “lavandería”, and both the Villa and Beach pools. All the accommodations were great: the beds were super comfortable, the bathroom was huge and modern, the pools were gorgeous and big enough to not feel cramped, and the staff everywhere was super helpful. In particular, Allie at the club lounge was incredibly attentive and social; we enjoyed talking with her each time we saw her. Gilberto was the very friendly and approachable concierge person in the main lobby who came right up to us to make sure we were alright. And Sara was a poolside server who was just the most prompt and professional waiter we’d ever had; she handled her entire section of customers just wonderfully. I’m sorry I didn’t catch the names of so many other nice folks that attended to us, but they included the handsome older gentleman that we also encountered in the club lounge, and the woman in the inside souvenir shop who gave us advice about where to find a particular item. We have stayed at several deluxe Disney properties, and it was remarkable to consistently encounter such hospitality at every point of our stay. The other thing that we found really helpful was that you could text the concierge team with any questions or requests. We ended up using that feature a lot, and it helped us to plan our day and meals. The team of folks promptly answered us each time, it was awesome to not have to call or walk down to the lobby every time we had a small question. I recommend that those who are considering booking here choose a club room if you can, so you have access to the exclusive club lounge, which serves full breakfast and dinner options (not just small hors d’oevres). This is a big difference from comparable deluxe resorts which mainly serve small snacks versus actually meal-sized proteins, vegetables and starches. So if you wanted to have a nice dinner in the club versus go to a full service restaurant, you could absolutely do so here.

The hotel location is very recomended for you who want to go universal studio or go to the premium outlet. Dont forget you have to booked a bus to go the universal studio the day before, inside a hotel there is outlet for you to booked the bus. If you want to rent a car there also a rent car outlet inside the hotel. I go to premium outlet , walk to 10 min only. If using uber it cost you about CAD 9. I just dont like the room hotel floor all using carpet. Thanks

Carlina is an exceptional bartender who consistently delivers outstanding service to her customers. Her friendly demeanor and expert knowledge of cocktails create a welcoming and enjoyable atmosphere for all who visit. She has an impressive talent for crafting unique and delicious drinks that are tailored to each customer's preferences. Not only does Carlina excel at her craft, but she also goes above and beyond to make her customers feel appreciated and valued. Her attention to detail and willingness to accommodate special requests make her stand out from the rest. Whether you're looking for a classic cocktail or something a bit more adventurous, Carlina is always up for the challenge. Overall, I highly recommend Carlina as a bartender. Her skills, personality, and dedication to her craft are unmatched, and she is truly an asset to any establishment lucky enough to have her on staff.

Lage des Hotels bei Ankunft, insb in den frühen Morgenstunden, perfekt. Hotel direkt am Terminal. Man fällt quasi vom Flugzeug direkt ins Bett. Ausstattung hochwertig. Preis allerdings sehr hoch.

We arrived at Hard Rock to wait in a lengthy queue for check in. After 25 minutes we approached the counter to be instantly asked for identification, now we had our passports etc at another hotel in Disney, but we had taken pictures of them instead of transporting them around. This was not acceptable to the employees at Hard Rock, so instead of acknowledging we had maid a mistake or given us some support in what to do, we had been abruptly moved on with a ‘next’. Asked to speak to a manager and was me t by a supervisor, who was sympathetic to listening to us but repeated that this was policy. I explained that it would take an hours round trip to go get identification and was there anything that can be done, the answer was no. However, he did disappear and come back and say that we can use their taxi company for this. So credit where credit is due. After 2 hours of messing around -and multiple attempts at spelling names of the guests in my party we had some park tickets and fast passes, but lost half of the day in the park. Unfortunately, this isn’t the worst part. Once we came back to the hotel from the park, we were presented with a musty/smoky smelling, filthy room. The pullout bed was uncomfortable and not fit for purpose for my son. Tried to speak to staff again at reception who just completely dismissed the situation. It was that bad that I wasn’t allowing my son to sleep on the bed and opted against staying there and getting another taxi back to the Disney resort. I had also emailed in to say that it was a members special birthday and could they be accommodating in some way, we had stayed at hard rocks in Madrid who put a sign on the mirror and some drinks vouchers, just something small goes a long way, but they didn’t even acknowledge it. Sadly, for a premium hotel this is not a premium hotel, experience encounter with staff or premium service. It ruined that part of holiday. Thanks Hard Rock.

My stay at the hotel was from July 3 - 19 and they only had one washing machine working. I went to the reception to notify them and they told me that they only had one washing machine for the entire hotel. In the 16 days I was there, they never repaired the other washing machine and every time I went to wash they were using it, so I had to go outside the hotel to a laundry on 3 occasions to be able to wash my clothes. Because the washing machine on the third floor was never fixed. The breakfast is very good, but the employees must be attentive and clean the tables because sometimes the tables available to eat were dirty and I had to clean them to be able to sit and have breakfast.

price is very very fantastic. I could use room key as express ticket. It was wonderful. Location was so close to universial studio that i could walked to go. When i was tired, i went to room and got some rest. Staffs were very kind. Pool was very nice. It has great view