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Kami Memadankan Harga
1 malam
Ulasan Tetamu
4.2/5
Sangat Baik
99 ulasan
Untuk menjamin ketulenan penilaian yang dipaparkan, kami tidak mengira purata sahaja. Sebaliknya, kami mengambil kira kredibiliti ulasan dan tarikh penginapan tetamu untuk menentukan penilaian akhir.
Nice hotel but the staff are not prepared to handle the volume of guests around the holidays. Lines for everything and slow response times.
Terjemah
Paul
Menginap pada Dis 2023
Lain-lain
5.0/5
Luar Biasa
Disiarkan pada 23 Dis 2023
Carmen at the concierge's desk was particularly helpful to me for many of my questions and excursion needs.
Terjemah
Nina
Menginap pada Nov 2023
Keluarga
5.0/5
Luar Biasa
Disiarkan pada 20 Nov 2023
I loved the property and the staff. My family was catered to in every way. From the valet, greeting, hospitality, room, room service and entertainment. Great facility. The only issue I had was I booked through ******* and my trip was paid for in full. I also got charged by the hotel for the same fee. I explained and produced the receipts to the staff only to get told that I would have to take the issue up with *******. There was no empathy or understanding of the issue, just cold and straightforward. What a damper to an otherwise nice experience.
Terjemah
Maureen
Menginap pada Dis 2023
Keluarga
5.0/5
Luar Biasa
Disiarkan pada 18 Dis 2023
A beautiful resort and surrounding area, staff were sooo nice and stay here was lovely!!
Terjemah
Jerry
Menginap pada Nov 2023
Lain-lain
3.0/5
Disiarkan pada 13 Nov 2023
Service level around the pool was deplorable. Everyone was complaining . They include a 18% service charge… so there’s absolutely no incentive for these people to do a good job. Not what you would expect from a Ritz Carlton.
Hotel had less than 50% occupancy and they put me in a third floor room looking straight into some palm trees. Absolutely no view. I know service in our country has nosedived, but you just don’t expect this from a Ritz Carlton. Very little attention to detail.
Terjemah
Verified traveler
Menginap pada Sep 2023
Lain-lain
4.0/5
Sangat Baik
Disiarkan pada 25 Sep 2023
Overall wonderful stay, but finding pool seating when the hotel is full is a challenge, and the staff were not initially helpful. It took asking 3 people before we found someone working in the pool area that was willing to help us try to find open chairs. Additionally, be aware that the amenities are shared with the adjoining Marriott property, so the Ritz amenities can be unusable when both properties are busy.
Terjemah
Gerard
Menginap pada Sep 2023
Lain-lain
3.0/5
Disiarkan pada 26 Sep 2023
minimal poolside service, for food and drink, 1 guy for each for whole pool, 1 hour to get drink
Terjemah
ALLEN
Menginap pada Ogo 2023
Lain-lain
3.0/5
Disiarkan pada 8 Ogo 2023
Everything to Meals to drinks was expensive to the point that you wanted to call somebody because it was price gouging
Terjemah
Sunny
Menginap pada Ogo 2023
Bisnes
5.0/5
Luar Biasa
Disiarkan pada 2 Ogo 2023
Rooms were great & customer service was amazing. Stayed at Waldorf a few months ago & their toilets bubbles & put water all over the floor..
Terjemah
Todd
Menginap pada Jul 2023
Keluarga
5.0/5
Luar Biasa
Disiarkan pada 20 Jul 2023
Exceptional service-such a beautiful property. Everyone helpful and offer to assist with anything….so refreshing!
Terjemah
David
Menginap pada Jul 2023
Lain-lain
2.0/5
Disiarkan pada 11 Jul 2023
Dirty room, pretty tired hotel for the Ritz Carlton brand. Felt like a 3.5 star Marriott properly, not their flagship hotel. The resort images don’t represent what you actually get…..
Terjemah
Susan
Menginap pada Jul 2023
Lain-lain
5.0/5
Luar Biasa
Disiarkan pada 6 Jul 2023
A beautiful hotel with lots of amenities and attentive and accommodating staff. Very family friendly. We loved the fireworks on the 4th of July!