Hotel Ritz Carlton di Orlando

Very disappointing and far below the usual standard of the Ritz Carlton. Check in took a very long time, none of our benefits were applied. This wouldn’t usually be a problem except we had a 2 year old with us. No acknowledgement of him until another very sweet lady saw my frustration and the long wait and made polite conversation and also gave him a teddy bear which he loved. When I asked if we could upgrade our room for more space, lady at front desk told me they only had a presidential suite left for an extra $6K a night if I wanted more space. The hotel was empty!! Rooms very very shabby and dilapidated, first room the carpet was coming up and stank of damp. The air con vents were mouldy. Not sure why we were put on the 10th floor miles away from the elevator and at least a 10 min walk to the pool when the hotel was empty… completely inappropriate for a toddler who could climb over the balcony if they wished. When I complained about this, the front desk didn’t acknowledge it. She didn’t have a great attitude and just asked if I had unpacked (obviously not I came straight back to move rooms) she was very unhelpful and made it very awkward. Second room better but bath tub scuffed and cracked and dirty. Housekeeping after this however were absolutely exceptional. The biggest problem here is that there is no soundproofing whatsoever, kept awake all night by hearing doors shutting in the hallway and people walking around above. Marketed as a family friendly resort but far from it, mostly people attending conferences and sitting around the pool on laptops. JW Marriott far nicer interior/hallway and we had more fun at their lazy river style pool. Service improved during our stay, and on the whole was good, they did call to check in which was a nice touch. Maybe things would have got better if we stayed longer but we actually checked out a day early knowing that our final night was non-refundable. Granted our flight home was cancelled but we had the choice to leave early or stay longer at the hotel and we chose to leave! Ultimately it doesn’t matter what the hotel is like if nobody is getting a good nights sleep. To be honest, we felt completely ripped off and wish we had gone back to the Ritz Carlton Sarasota which we absolutely love. Was considering booking the new Ritz Carlton cruise but now I probably won’t bother. I have never had such an uncomfortable check in experience at a hotel. It’s a far cry from the Four Seasons where we stayed at the beginning of our vacation..

Dengan penginapan di The Ritz-Carlton Residences Orlando, Grande Lakes di Orlando, anda akan berada dalam lingkungan 10 minit memandu dari Pusat Beli-belah Florida dan Pusat Konvensyen Orange County. Hotel mewah ini berada 7.7 km dari The Wheel at ICON Park™ dan 7.8 km dari Orlando Vineland Premium Outlets.Gunakan peluang rekreasi yang ditawarkan, termasuk kolam renang terbuka dan basikal sewa. Hotel ini juga menampilkan akses Internet wayarles (surcaj), bilik arked/permainan dan kedai hadiah atau gerai surat khabar.Di The Ritz-Carlton Residences Orlando, Grande Lakes, nikmati sajian yang memuaskan di restoran.Akhiri hari anda dengan menikmati minuman di bar/ruang istirahat. Sarapan disediakan dengan dikenakan bayaran.Kemudahan yang ditampilkan adalah termasuk Perkhidmatan ATM/perbankan, lif dan dispenser air.