Hotel berhampiran Senator Beth Johnson Park, Orlando

Loved the ability to store my luggage before check in, and use the complimentary shuttle to visit Universal Studios during the day. Received complimentary warm cookies and bottled water at check in! Made the start of my stay at Double Tree great!

Our family booked a AAA vacation package purchasing multi day Universal park passes plus a weeklong hotel stay at this deluxe, Italian-themed resort. We would book here again in a heartbeat! From the moment we arrived at the hotel, every team member went out of their way to make us feel happy and welcomed. We booked a club room, which is located in the section very near the club lounge, the laundry room “lavandería”, and both the Villa and Beach pools. All the accommodations were great: the beds were super comfortable, the bathroom was huge and modern, the pools were gorgeous and big enough to not feel cramped, and the staff everywhere was super helpful. In particular, Allie at the club lounge was incredibly attentive and social; we enjoyed talking with her each time we saw her. Gilberto was the very friendly and approachable concierge person in the main lobby who came right up to us to make sure we were alright. And Sara was a poolside server who was just the most prompt and professional waiter we’d ever had; she handled her entire section of customers just wonderfully. I’m sorry I didn’t catch the names of so many other nice folks that attended to us, but they included the handsome older gentleman that we also encountered in the club lounge, and the woman in the inside souvenir shop who gave us advice about where to find a particular item. We have stayed at several deluxe Disney properties, and it was remarkable to consistently encounter such hospitality at every point of our stay. The other thing that we found really helpful was that you could text the concierge team with any questions or requests. We ended up using that feature a lot, and it helped us to plan our day and meals. The team of folks promptly answered us each time, it was awesome to not have to call or walk down to the lobby every time we had a small question. I recommend that those who are considering booking here choose a club room if you can, so you have access to the exclusive club lounge, which serves full breakfast and dinner options (not just small hors d’oevres). This is a big difference from comparable deluxe resorts which mainly serve small snacks versus actually meal-sized proteins, vegetables and starches. So if you wanted to have a nice dinner in the club versus go to a full service restaurant, you could absolutely do so here.

We arrived at Hard Rock to wait in a lengthy queue for check in. After 25 minutes we approached the counter to be instantly asked for identification, now we had our passports etc at another hotel in Disney, but we had taken pictures of them instead of transporting them around. This was not acceptable to the employees at Hard Rock, so instead of acknowledging we had maid a mistake or given us some support in what to do, we had been abruptly moved on with a ‘next’. Asked to speak to a manager and was me t by a supervisor, who was sympathetic to listening to us but repeated that this was policy. I explained that it would take an hours round trip to go get identification and was there anything that can be done, the answer was no. However, he did disappear and come back and say that we can use their taxi company for this. So credit where credit is due. After 2 hours of messing around -and multiple attempts at spelling names of the guests in my party we had some park tickets and fast passes, but lost half of the day in the park. Unfortunately, this isn’t the worst part. Once we came back to the hotel from the park, we were presented with a musty/smoky smelling, filthy room. The pullout bed was uncomfortable and not fit for purpose for my son. Tried to speak to staff again at reception who just completely dismissed the situation. It was that bad that I wasn’t allowing my son to sleep on the bed and opted against staying there and getting another taxi back to the Disney resort. I had also emailed in to say that it was a members special birthday and could they be accommodating in some way, we had stayed at hard rocks in Madrid who put a sign on the mirror and some drinks vouchers, just something small goes a long way, but they didn’t even acknowledge it. Sadly, for a premium hotel this is not a premium hotel, experience encounter with staff or premium service. It ruined that part of holiday. Thanks Hard Rock.

price is very very fantastic. I could use room key as express ticket. It was wonderful. Location was so close to universial studio that i could walked to go. When i was tired, i went to room and got some rest. Staffs were very kind. Pool was very nice. It has great view

My stay at the hotel was from July 3 - 19 and they only had one washing machine working. I went to the reception to notify them and they told me that they only had one washing machine for the entire hotel. In the 16 days I was there, they never repaired the other washing machine and every time I went to wash they were using it, so I had to go outside the hotel to a laundry on 3 occasions to be able to wash my clothes. Because the washing machine on the third floor was never fixed. The breakfast is very good, but the employees must be attentive and clean the tables because sometimes the tables available to eat were dirty and I had to clean them to be able to sit and have breakfast.

Nice hotel. Pool and poolside bar with some food— great, since the restaurant was closed. Shuttle to Universal, Universal desk, walking distance to 3 restaurants, convenient store (albeit with questionable customers), and a mini golf course. Room was spacious and a unique shape due the round building. We had a high-floor and outside view.

酒店位置和硬件條件還不錯，但是酒店結算系統有問題，我在攜程全額付款房費，入住時付款按金也理解，但在後麪入住的幾天時間裏酒店多次扣我信用卡預授，至少6次以上，單次金額從一百多到七百多美元不等，我就住三天，其中有一筆七百多美元的預授還正式結算了，是我自己主動發現並聯系攜程至少三次才解決，前後花了一個月以上的時間，這點要給差評！

This is our second visit to Surfside. We couldn’t wish for a perfect hotel, great for couples and families. Our children (age 8 and 10) felt safe walking around alone, refilling their cups etc. We had a free upgrade to a family room which was a little added bonus and the kitchenette was ideal to all sit and eat. Shuttles to city walk and volcano bay are frequent and reliable. Location is perfect for International drive. The pool area has a great vibe, pool is safe and not too deep for children. Food is top quality, the pizzas and enchiladas are our favourite. Also, the pasta is made from scratch in front of you where you can choose your ingredients. Staff are extremely helpful and friendly. We have previously stayed at Sapphire falls, and in all honesty, I prefer staying at Surfside! Can’t wait to return! One little bit of feedback is we didn’t have our sheets changed or floors swept/ mopped in our 10 day stay. I’m sure if we had asked for this it wouldn’t have been a problem.

We were a family of 5: 2 adults 3 teens booked for 2 nights. We got to the hotel late, 10:30 pm, the check in line was long so check in was around 11. We booked and received a suite, 3 queen bed, 1 bathroom, pool view. The room was cute and generally clean with the exception of some liquid splatters on the walls here and there. A key had been provided for each person in our group for the free hour entry into the parks however we learned that you also have to use the card key to turn on the lights in the room. There either wasn’t a fan in the bathroom or it wasn’t working and though there were plenty of towels there were only 4 washcloths (original booking was for 6 individuals). We parked our rental in the parking garage and though it wasn’t terrible, it is a bit of a walk to the elevators. If you don’t want to go off site for food the food there was okay (at least during dinner time, don’t know what they served for lunch/breakfast) and honestly reasonable priced with a range number of options. But there are plenty of options in the surrounding area. Any beverages and snacks of course are higher in price. The buses to the park were clean with ride being 5-10 minutes and we never really had to wait coming and going from the park. They cleaned the room when we went to the park however again didn’t provide enough washcloths. I called front desk about it however had to end up hunting down house keeping about an hour later to get one and even that was almost not successful. Overall the stay was okay and I guess you can expect to feel safe as I was told by my husband that a female security guard followed him to our room after he asked for directions. But again everything was good until we got home and realized our personal keys that we kept in the middle console of the rental and had both our home and car keys on had been stolen. Security did claim to check the room we had checked out of with of course no success and then afterwards it took some time for them to truly understand the situation, after being placed on hold a couple of times and then transferred to I’m assuming their supervisor who at first sounded irritated I was then told that there are no cameras in the parking garage. They did take down my contact information and description of the keys but also indicated that having “over 8,000 visitors” at the hotel a day that it may take some time to know if the keys are ever found. So in other words don’t leave ANYTHING important in your vehicle.

유니버설 스튜디오 관람을 위해 4박 투숙했습니다. 전체적으로 시설은 만족스러웠습니다만 호텔이 넓게 퍼져 있는 형태이기 떄문에 체크인 할 때 메인 로비 근처로 방을 얻는게 셔틀버스 타거나 식당을 이용할 때 편합니다. 푸드코트 식당의 가격은 미국 기준으로 괜찮은 수준이고 퀄리티도 그렇게 나쁘지는 않았습니다. 유니버설 스튜디오로 가는 셔틀도 매10분 마다 있어서 이용하기 편했습니다. 셔틀버스로 유니버설 스튜디오까지 가는데 5분 정도 소요되었으며 셔틀버스에서 내려서 시티워크를 지나 유니버설 스튜디오 입구까지 10분 정도는 걸어야 합니다. 객실도 유지관리가 잘 되는 편이었고 깔끔한 편이었지만 묵었던 방에서 추워진 날씨에 난방이 잘 되지는 않았습니다. 하우스키핑도 매일 잘 제공되었고 문자를 통한 프론트 데스크의 응대는 편리하고 만족스러웠습니다.