Hotel berhampiran Valencia College, Orlando

Double trees always a nice hotel to stay at and the free cookies and check in or whenever you ask are always a delightful treat. For this day we found that there was really nothing around the hotel itself as far as other restaurant choices although it’s very close to universal and they have a shuttle bus which was convenient, we ended up moving to a location nearby that had many more restaurants around, the rooms were clean the pool areas. Nice the restaurants food was good although a little pricey if you would like to use the pool areas, I think this could be an excellent choice.

We arrived at Hard Rock to wait in a lengthy queue for check in. After 25 minutes we approached the counter to be instantly asked for identification, now we had our passports etc at another hotel in Disney, but we had taken pictures of them instead of transporting them around. This was not acceptable to the employees at Hard Rock, so instead of acknowledging we had maid a mistake or given us some support in what to do, we had been abruptly moved on with a ‘next’. Asked to speak to a manager and was me t by a supervisor, who was sympathetic to listening to us but repeated that this was policy. I explained that it would take an hours round trip to go get identification and was there anything that can be done, the answer was no. However, he did disappear and come back and say that we can use their taxi company for this. So credit where credit is due. After 2 hours of messing around -and multiple attempts at spelling names of the guests in my party we had some park tickets and fast passes, but lost half of the day in the park. Unfortunately, this isn’t the worst part. Once we came back to the hotel from the park, we were presented with a musty/smoky smelling, filthy room. The pullout bed was uncomfortable and not fit for purpose for my son. Tried to speak to staff again at reception who just completely dismissed the situation. It was that bad that I wasn’t allowing my son to sleep on the bed and opted against staying there and getting another taxi back to the Disney resort. I had also emailed in to say that it was a members special birthday and could they be accommodating in some way, we had stayed at hard rocks in Madrid who put a sign on the mirror and some drinks vouchers, just something small goes a long way, but they didn’t even acknowledge it. Sadly, for a premium hotel this is not a premium hotel, experience encounter with staff or premium service. It ruined that part of holiday. Thanks Hard Rock.

Really nice hotel booked purely for the express passes, Check in was slow and took about 40-45 minutes but all the staff were friendly and you couldn’t wish for a better location.

My stay at the hotel was from July 3 - 19 and they only had one washing machine working. I went to the reception to notify them and they told me that they only had one washing machine for the entire hotel. In the 16 days I was there, they never repaired the other washing machine and every time I went to wash they were using it, so I had to go outside the hotel to a laundry on 3 occasions to be able to wash my clothes. Because the washing machine on the third floor was never fixed. The breakfast is very good, but the employees must be attentive and clean the tables because sometimes the tables available to eat were dirty and I had to clean them to be able to sit and have breakfast.

This is our second visit to Surfside. We couldn’t wish for a perfect hotel, great for couples and families. Our children (age 8 and 10) felt safe walking around alone, refilling their cups etc. We had a free upgrade to a family room which was a little added bonus and the kitchenette was ideal to all sit and eat. Shuttles to city walk and volcano bay are frequent and reliable. Location is perfect for International drive. The pool area has a great vibe, pool is safe and not too deep for children. Food is top quality, the pizzas and enchiladas are our favourite. Also, the pasta is made from scratch in front of you where you can choose your ingredients. Staff are extremely helpful and friendly. We have previously stayed at Sapphire falls, and in all honesty, I prefer staying at Surfside! Can’t wait to return! One little bit of feedback is we didn’t have our sheets changed or floors swept/ mopped in our 10 day stay. I’m sure if we had asked for this it wouldn’t have been a problem.

We were a family of 5: 2 adults 3 teens booked for 2 nights. We got to the hotel late, 10:30 pm, the check in line was long so check in was around 11. We booked and received a suite, 3 queen bed, 1 bathroom, pool view. The room was cute and generally clean with the exception of some liquid splatters on the walls here and there. A key had been provided for each person in our group for the free hour entry into the parks however we learned that you also have to use the card key to turn on the lights in the room. There either wasn’t a fan in the bathroom or it wasn’t working and though there were plenty of towels there were only 4 washcloths (original booking was for 6 individuals). We parked our rental in the parking garage and though it wasn’t terrible, it is a bit of a walk to the elevators. If you don’t want to go off site for food the food there was okay (at least during dinner time, don’t know what they served for lunch/breakfast) and honestly reasonable priced with a range number of options. But there are plenty of options in the surrounding area. Any beverages and snacks of course are higher in price. The buses to the park were clean with ride being 5-10 minutes and we never really had to wait coming and going from the park. They cleaned the room when we went to the park however again didn’t provide enough washcloths. I called front desk about it however had to end up hunting down house keeping about an hour later to get one and even that was almost not successful. Overall the stay was okay and I guess you can expect to feel safe as I was told by my husband that a female security guard followed him to our room after he asked for directions. But again everything was good until we got home and realized our personal keys that we kept in the middle console of the rental and had both our home and car keys on had been stolen. Security did claim to check the room we had checked out of with of course no success and then afterwards it took some time for them to truly understand the situation, after being placed on hold a couple of times and then transferred to I’m assuming their supervisor who at first sounded irritated I was then told that there are no cameras in the parking garage. They did take down my contact information and description of the keys but also indicated that having “over 8,000 visitors” at the hotel a day that it may take some time to know if the keys are ever found. So in other words don’t leave ANYTHING important in your vehicle.

This hotel is far from ICON Park. While I was at the front desk, a nosy and pushy sales lady from the concierge area came over to me and handed me some coupons (I later saw these same coupons at McDonalds for free). Then she tried to get me to purchase theme park tickets. I don't know why Rosen management thinks it's a good idea to have sales people approach tired guests while they're checking in. The first room with double beds that I received was dirty. There was hair in the fridge and other places. The TV and drawer were dusty. The front door wouldn't open at first. And the toilet didn't flush properly. So I requested a different room, which was much better. It faced the highway but I didn't hear any noise. I really like that the rooms have microwaves, mini fridges and coffee makers (though the coffee they supplied was weak and tasteless). Large screen TVs with just a few cable channels. I went swimming in one of the two pools but the water was salty.

Arrived and the refrigerator was not working, nor was the tv remote. Maintenance came the refrigerator had been turned off and the remote needed batteries. Done. Then went to Brush my teeth and the water was leaking into cabinet. Called maintenance again and they said they would repair the next day. Went to take shuttle to universal. The bus was late and smelled like gas. Picked us up late as well. The breakfast was very simple and nothing to rave about. The clerk at the front desk was very quiet and unfriendly. All in all wouldn’t recommend but location was good.

Todo excelente de verdad que la cadena hyatt son de las mejores el servicio y las instalaciones estupendas

Overall experience is not bad but not as expected! Rooms are small and it’s missing a lot of important amenities for a family trip most importantly the microwave. The self laundry room operate by coins and the coin machine there is not working so you have to walk to the reception to get changes. They don’t charge resort fee but the charge $28 for a self parking which is far away from the building! You have to walk all the way there and pay $28 plus tax a day! There’s shuttle but don’t operate after certain times. Rooms are quiet, clean and full of towels. Location is not that great putting that you have to walk to the parking to get to the car and drive to the international drive near icon park. I don’t think I’ll book there again.