JA Hotel Bentencho

JA Hotel Bentencho Reviews

JA Hotel Bentencho

4-7-6 Benten, Minato Ward, Osaka City, Osaka Prefecture, 552-0007, JapanView Hotel Details
JA Hotel Bentencho
JA Hotel BentenchoJA Hotel BentenchoJA Hotel Bentencho
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JA Hotel Bentencho Guest Reviews

4.2/5
Very Good
48 review
Verified reviews
Location4.4
Amenities4.1
Service4.0
Cleanliness4.2
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All reviews(48)
Positive reviews(42)
Reviews with photos/video(15)
Clean and tidy(13)
Convenient location(13)
Awesome rooms(9)
Great location(7)
Negative reviews(6)
Heeqtqt
Economy Room
Stayed in Dec 2024
Solo travelers
30 review
5.0/5
Outstanding
Posted on Feb 4, 2025
Near station, self service. Plus points can leave your luggage before check in and after check out. Have microwave and elevator
Guest User
Standard Double
Stayed in Dec 2024
Couples
5 review
4.7/5
Amazing
Posted on Jan 12, 2025
Clean room with a good working "desk". Got it for a very cheap price. Check offers. Bedsheets have been changed as promised after the third night. All necessaties are available.
AnneSoh
Economy Room
Stayed in May 2024
Couples
15 review
4.5/5
Great
Posted on Aug 21, 2024
The room is small and the bed tiny, also the cleaning leaves much to be desired. But we absolutely loved the location! Osaka Bay Tower is just across the road where you'll find Lopia (supermarket), Kirindo (pharmacy) and best of all, Daiso! Bentencho station is also nearby and we could get to other parts of Osaka easily on either the Osaka Loop or Chuo lines. The hotel gave us a lovely welcome basket too!
Response from Property: Dear Mr.或Ms AnneSohThank you for your review of our hotel. We sincerely appreciate you sharing your stay experience with us. We will take your feedback seriously and look for ways to improve.Thank you again for your feedback.JAHotelBentencho Staff
Anonymous User
Economy Room
Stayed in Feb 2024
Couples
1 review
2.7/5
Posted on Apr 8, 2024
Arrived at 11pm no staff at reception so we followed instructions for online check in. Location is very close to Bentencho station and the room is decent for 2 people to sleep. Room is clean but the beddings (pillow, blanket) we saw few strads of hair from previous guests. We stayed for 8 nights but they only cleaned my room once (1x) for our 8 night stay despite asking them by leaving “please make up room” card outside my door. Not sure if that is their policy or what but I just did not expect that policy of them.
Response from Property: Thank you for your feedback regarding your recent stay. Unfortunately, since you left your comment as an anonymous user, we are unable to investigate your specific case. However, we would like to share our normal procedure.Regarding the late check-in, we provide a self online check-in service for guests who arrive after the office hours of our front desk. We prepare an envelope under guest name with printed information, including "online check-in instructions" and "room cleaning policy," which is placed at the front desk. As you arrived at 23:00, after our front office had closed, you should have received the said envelope. In addition to the "online check-in instructions," we also provide a "room cleaning policy" in print. This policy states that the hotel provides room cleaning service once every 3 consecutive nights of stay, unless a guest places a "Do Not Disturb" (DND) sign or makes separate bookings for consecutive nights, which our system may not be able to identify. If a guest requests room cleaning on a day that is not entitled to it, the room attendance will not perform the cleaning. We apologize if this was not clearly communicated to you, and we regret that you only received one cleaning during your 8-night stay. To ensure guest’s pleasant stay, we encourage guests to approach our front office staff during their working hours, use the available chat platform on the online check-in page, or call our 24-hour emergency numbers.We sincerely apologize for the presence of hairs on the bedding. As we outsource our room cleaning services to a registered cleaning company, we will report this incident and ensure that they adhere to our cleaning standards. We will also reconsider our choice of cleaning company if such situations occur frequently.We appreciate your feedback, and we apologize for any inconvenience caused during your stay. We strive to provide a comfortable and pleasant experience for all our guests, and we will take your comments into serious consideration for improvement.
Wiley
Economy Room
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 4, 2024
Good ,and convenient, and comfort
Response from Property: Thank you for staying at JA Hotel Bentencho. Your valuable and encouraging comments are greatly appreciated. We eagerly anticipate your return in the near future.
Sangaji
Economy Room
Stayed in Sep 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Nov 20, 2024
Good place
YUTA
Economy Room
Stayed in Feb 2025
Solo travelers
4 review
3.2/5
Posted on Mar 6, 2025
I booked a non-smoking room, but the bathroom smelled of cigarette smoke. The location is good, near Bentencho Station, and it's easy to get to Universal Studios. (about 30 min)
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Guest User
Economy Room
Stayed in Jan 2025
Family
5 review
5.0/5
Outstanding
Posted on Feb 21, 2025
It is consistent with the picture, simple and modern style, the staff is also very enthusiastic, and the room is better than expected
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Guest User
Economy Room
Stayed in Jan 2025
Couples
4 review
5.0/5
Outstanding
Posted on Feb 21, 2025
I stayed at this hotel on a business trip in Osaka. The toiletries were very useful and the room was very tidy and clean. It deserves a thumbs up!
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Xingongtingwangxizhi
Standard Double
Stayed in Jan 2025
Travel with friends
17 review
5.0/5
Outstanding
Posted on Feb 22, 2025
The hotel is very conveniently located 5 minutes' walk from the bentencho light rail station, and self-service check-in and check-out are convenient. It takes about 25 minutes to get to Universal Studios.
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Liangsheng
Standard Double
Stayed in Jan 2025
Travel with friends
5 review
5.0/5
Outstanding
Posted on Feb 25, 2025
I used this hotel while traveling to Osaka. It was very conveniently located near the station!
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Guest User
Economy Room
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 30, 2024
Although it was self-check-in, the check-in went smoothly, the room was clean, and there was a microwave, kettle, etc., so it was very comfortable!
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ぼんボン
Standard Twin
Stayed in Oct 2024
Solo travelers
12 review
4.0/5
Very Good
Posted on Nov 21, 2024
The room is new and clean, but it's a bit of a hassle to check in and communicate by email. It's about 5 minutes from the station, and there are Seven-Eleven and Lopia nearby.
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Guest User
Standard Double
Stayed in Feb 2025
Other
1 review
3.5/5
Posted on Mar 7, 2025
The room was clean at first glance, and it seemed like a good deal, but perhaps because it was cheap, the toilet, washbasin, and bath were not well-cleaned, and the toilet bowl was especially dirty, so I couldn't stand it and cleaned it myself. That was disappointing, but I was satisfied with the rest. Toothbrushes, shampoo, towels, and hair dryers were in the room. Amenities were also available in the lobby, and you could get them freely if you stayed multiple nights. The front desk was unmanned, so check-in and check-out were easy.
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Guest User
Standard Twin
Stayed in Jan 2025
Travel with friends
1 review
4.0/5
Very Good
Posted on Feb 20, 2025
I was worried about being able to check in and out without having to come into contact with the hotel staff, but it went surprisingly smoothly. I'm grateful that it's close to the station, but I would have been very satisfied if the desks and rooms were a little wider.
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