1 Chome-8-1 Shibata, Kita Ward, Osaka City, Osaka Prefecture, 530-0012, JapanView Hotel Details
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Hotel New Hankyu Osaka Annex Guest Reviews
4.4/5
Very Good
556 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.2
Service4.5
Cleanliness4.5
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All reviews(556)
Positive reviews(525)
Reviews with photos/video(128)
Easy to get around(105)
Convenient for shopping(52)
Close to airport(38)
Great value for money(32)
Poor air conditioning(24)
Perfect for business trips(16)
Luggage delivery service(10)
Friendly front desk staff(7)
Negative reviews(31)
Lalaine
Double Room
Stayed in Jan 2025
Couples
3 review
4.5/5
Great
Posted on Feb 28, 2025
Hotel New Hankyu Annex is a very good place to stay… very near to train station and airport limousine bus. There are many restaurants near by so we’ve eaten almost all kind of Japanese food just going outside our hotel. The eco friendly room is very practical especially if you’re not after cleaning your room everyday. Room is clean, especially the towels that they’re delivering to the room.
The only downside of my stay is the very rude manager named Kakizaki. Upon check out, I do understand that we’re 30minutes late upon going down… we arrived 12:30nn in the front desk, and he’s already mad waiting for us there. I’m trying to explain our situation and he is not really willing to listen. I paid of course, but it really made me uncomfortable talking to him. It’s my first time encountering a rude Japanese man. Although all the other staff are very friendly, this man really got my nerves.
Sugar_Seven_One
Double Room
Stayed in Nov 2024
Couples
14 review
5.0/5
Outstanding
Posted on Jan 4, 2025
The hotel is a subsidiary hotel of New Hankyu hotel, it not only offers breakfast coupon viable in the New Hankyu, but also is quite close to the nearby subway system.
Besides, the check in procedure is highly efficient, and after check out you can still storage your luggage at the hotel for a period of time, which is bravo.
The only thing I can complain is the room space is too small to put in 2 big luggages.
Response from Property: Thank you very much for choosing New Hankyu Hotel Annex.We would also like to thank you again for your valuable feedback.However, we are very sorry that the room you stayed in this time was too small and we could not meet your expectations.We will take your comments into consideration as we strive to improve our facilities in the future.All of our employees will continue to make every effort to provide you with facilities and services that will make your stay more convenient and comfortable.We look forward to serving you again.New Hankyu Hotel Annex Front Desk
LaiLing
Single Room
Stayed in Nov 2024
Solo travelers
4 review
4.0/5
Very Good
Posted on Dec 8, 2024
Close to metro and many shopping places. Lots of restaurants and food hall to choose. Feeling great here in Osaka.
Response from Property: Thank you very much for choosing our hotel. We are very pleased to hear that you enjoyed your stay with us. We will continue to improve our services and hope that you will choose our hotel when you visit Osaka. We look forward to welcoming you again.Hotel new Hankyu Annex Front Desk.
Swee Boon
Double Room
Stayed in Sep 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Oct 17, 2024
Conveniently located at Umeda. 5 minutes walk to the train station. Many restaurants around the hotel. The room is rather small but good enough for a single traveler.
Response from Property: Thank you very much for choosing Hotel new Hankyu Annex for your stay. All of our staff will continue to strive to improve our services and we look forward to your continued patronage of our hotel. We sincerely look forward to welcoming you again.Hotel new Hankyu Annex Front Desk
KohKevin
Double Room
Stayed in Aug 2024
Couples
4 review
5.0/5
Outstanding
Posted on Nov 3, 2024
The Hotel is a little bit walking distant from the train station, i got hard time to find the hotel on the first day. other than that the location is good. room is small but cosy enough for 2 ppl. i really love the hotel as it's so convenient.
Response from Property: Thank you for staying Hotel new Hankyu Annex.We are so glad you are satisfied.We look forward to welcoming you again.
JasonW
Fourth Non-Smoking
Stayed in Jul 2024
Family
59 review
4.2/5
Very Good
Posted on Aug 26, 2024
Easy access from both Kansai Airport limousine bus or Itami Airport limousine bus. About 3 minutes walk. Beds are a little hard, good for one night stay before flying out.
Response from Property: Thank you very much for staying at our hotel.We apologize for not meeting your expectations regarding the room facilities.We will continue to make every effort based on the feedback from our customers.HOTEL NEW HANKYU ANNEXFront Desk
Guest User
Double Room
Stayed in Dec 2024
Couples
15 review
4.2/5
Very Good
Posted on Feb 2, 2025
Hotel is a bit aging but service is good. Close to hankyu station but need 10 mins walk to JR.
Response from Property: Thank you very much for staying at Hotel new Hankyu Annex. We would also like to thank you again for your valuable feedback.We are very pleased to hear your positive evaluation of our hotel's services and location.The entire staff looks forward to welcoming you again.Hotel new Hankyu Annex, Front Desk
Pattaraporn Jaidee
Double Room
Stayed in Sep 2024
Family
2 review
4.5/5
Great
Posted on Oct 8, 2024
The location is very nice, located close to Umeda Station. It's pretty easy to access to the train and Airport bus.
Response from Property: Thank you for staying with us at Hotel new Hankyu Annex.We appliciate that you gave us your comment on your stay.We are looking forward to see you again if you have a chance to visit Osaka next time. Hotel new Hankyu Annex
Anonymous User
Double Room
Stayed in Feb 2024
Travel with friends
7 review
4.2/5
Very Good
Posted on Mar 23, 2024
Relatively small room and bed was smaller than the usual queen size but comfortable enough for a night — for a quick transit.
Checkin was automated, assisted with staff, and done within a few minutes. Amenities were provided at the front desk, with a take-what-you-need concept. Clean and comfortable for a night, and our level was only accessible for females which gave us assurance.
Outside the hotel were a street of Izakaya and just across was a family mart — convenient to get what you need!
Response from Property: Thank you very much for staying at Hotel New Hankyu Annex. Once again, thank you for choosing our hotel.We are glad to know that you were satisfied during the stay.We look forward to seeing you back again on your next trip to Osaka.HOTEL new HANKYU ANNEX Front Desk
Yoon HYUN
Double Room
Stayed in Jul 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Sep 13, 2024
The hotel is small but convenient. R many good restaurants nearby and airport bus is easy to find.
Response from Property: Thank you for staying with us at Hotel new Hankyu Annex.We appliciate again for giving your comment on our hotel. If you have chance to visit Osaka next time, we hope to meet you again.See you next time! Hotel new Hankyu Annex
Guest User
Double Room
Stayed in Jul 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on Aug 9, 2024
Good hygiene, facility and service. The location is nearby the station only takes 7-9 minutes.
Response from Property: Thank you very much for staying at the New Hankyu Hotel Annex Osaka.We are very honoured that you found various good points about our hotel.We hope you had a relaxing stay with us.We look forward to welcoming you back for another stay.New Hankyu Hotel Annex Front
Guest User
Triple Room
Stayed in Dec 2023
Family
6 review
3.5/5
Posted on Jan 8, 2024
Good friendly service at lobby ! Better than next door Osaka New Hankyu!
Ventilation is little bit poor ! Need open window !
Bit noisey ,since next to train tracks.
Overall , very good for room size !
Response from Property: Thank you very much for staying at our hotel the other day.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.HOTEL new HANKYU Annex
James Chen Jiangfeng
Double Room
Stayed in May 2024
Couples
24 review
5.0/5
Outstanding
Posted on Jul 17, 2024
Great stay although room a bit small - still had views of the skyline and ferris wheel. Very close to Kita's malls and shops - very convenient for start of trip into Osaka/Japan.
Response from Property: Thank you very much for staying at Osaka Shin Hankyu Hotel Annex.We apologize for the inconvenience regarding the size of your room.However, we are glad that you were able to relax during your stay.All of our staff will continue to strive to provide you with better service and hospitality, and we look forward to welcoming you again.New Hankyu Hotel Osaka Annex Front Desk
Oybek
Double Room
Stayed in Nov 2024
Business travelers
8 review
4.7/5
Amazing
Posted on Jan 7, 2025
My go-to place to stay for a business trip in Osaka
Response from Property: Thank you very much for staying at Hotel new Hankyu Annex.We hope you were satisfied with your stay.We will continue to improve our services to make your stay even more comfortable, and all of us look forward to welcoming you again.Hotel new Hankyu AnnexFront desk
Zainab
Studio Twin Room
Stayed in May 2024
Travel with friends
10 review
4.7/5
Amazing
Posted on Jun 23, 2024
Close to Kansai Airport Limousine Bus Umeda Station. Very convenient for holiday travellers after buying many souvenirs and clothes in Japan. Highly recommended for everyone! There are many restaurants nearby.
Response from Property: Thank you for staying with us at Hotel new Hankyu Annex. We are very happy to hear that you enjoyed your stay at our hotel. If you have a chance to visit Osaka again, we are looking forward to seeing you again! Hotel new Hankyu Annex