Terokai Ulasan Tetamu Hotel di Osoyoos

Spirit Ridge in the Unbound Collection by Hyatt
4.4/5102 Ulasan
All of this was told to the hotel staff multiple times and nothing was done about it. At check out the lady assured us again it would go to management, but clearly it didn't. My wife and I have stayed here since 2014 and I even rented the rooftop patio to propose to her in 2017. We have loved it here until this stay as it was absolutely terrible. When we checked in our room wasn't cleaned. There was pancake batter in the kitchen, toothpaste on the bathroom door and the floors were so filthy our feet were black by the time we brought out two loads of luggage in. They sent housekeeping the second day who refused to come in because we were cooking and residing in the room at the time to do so. While we understand it's uncomfortable for them it's also uncomfortable to be in a dirty room for three days. Housekeeping never came back and never cleaned our room. It was a brutal experience. If it was our first we would never be back and after this stay I don't know if we will ever be back. All it takes is the courtesy to make things right and that never happened. Furthermore the adult pool was closed the entire time we were at the resort. While that may be out of your control it is a huge attraction for why to come to this resort that couldn't be used. Not worth the money we paid to stay in a villa.

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