Pengguna Tetamu
1 Mei 2024
I never was able to stay at this hotel because my driver license had epired and they do not accept government issued temopry drivers license. Their website needs to verify your ID before you arrive and they do not take health cards either. I tired to explain my situation and the call centre, not in Ontario, did not understand how our government issued drivers license works. I tried asking to speak to a manager, they do not have a manager on duty and only have a 24-48 call back system. Which would mean that I would not be able to cancel the reservation (cancelation rules) if the manager couldn't resolve my situation. I asked for a phone number to contact the Ottawa hotel, but I was told that they don't have phone numbers for the hotel. Very unaccomating, I would not recommend staying here. Uploading sensitive picture of your ID to their system is a whole other issue.
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