Hotel berhampiran West River Park, Ottawa

There are 2 things this hotel has going for it...the Koena Spa and Kota restaurant. Other than that, the property is tired and dated, and the staff is sp**** and unable to solve the simplest issues. I booked a weekend getaway for myself and 2 friend. We booked a suite with 2 queen beds for our stay and made reservations with Koena spa. This was a Saturday overnight stay. The room was satisfactory for our purposes however the hallways were dingy and the room doors all the way down the hallways were damaged and peeling. One of the elevators was not aligning on the floors so you had to be careful not to trip when stepping in or out. Also, the front desk staff was not super welcoming or engaging. I have stayed at several other Doubletree properties and there is usually a warm welcome (including warm cookies) and that was not the case at all at this location. The room itself was clean but dated circa early 2000s. I stayed at this hotel a decade ago when it was an independent property and the decor/furniture has not changed a bit. When we arrived back from dinner, neither tv worked in the suite. One didn't even have power. We tried to contact the front desk from the room phone several times with no answer. Finally, I went down to the desk and the desk agent had no idea what to do to help as she indicated the maintenance staff was gone for the day. She offered batteries for the remote, which was not the issue. She noted the room number and indicated someone would look at it the next day...we were only staying one night. The location is excellent due to the adjacent Koena Spa. A quick trip down the elevator and you are right there at the spa entrance. A relaxing experience spending the whole day in the hot-cold cycles. In the lobby, the Japanese fusion restaurant, Kota, is another bonus. Great food and service. The bartender was very engaging and fun and the wait staff was excellent. Delicious menu and a beautiful terrace overlooking the spa deck and sunset. Overall, the spa and restaurant balanced out the tired hotel and subpar service. If you can book a promo for $150 or less it's fine. Otherwise, I would look at an Ottawa hotel.

Stationnement facile d accès, amplement d espace de stationnement. Le personnel à la réception très accueillant et souriant, explication clair, une chambre superieur à notre réservation. Petit cadeau de bienvenu . Chambre spacieuse, extrêmement propre. Hôtel accueillant , confortable et douillet , ascenseur rapide. Je suis très pointilleux pour mon confort, je me suis senti chez moi immédiatement. Lors de mon prochain passage dans cette belle région, vous êtes mon unique choix. Merci pour la qualité de service et d acceuil.

Had a really pleasant stay the hotel is very beutiful, I recommend it

Trip was a carry over from the last trip. I booked right there when I was checking in for my first stay. Mariam was great!! She helped me the next morning get the room sorted out, as the third party booked with using my last name first instead of how they first booked. She was also able to let me stay in the same room instead of having to change rooms for one more night. She was a gem to work with!! She is definitely a staff that anyone would want!!! Pleasant friendly happy and patient!! All the staff were friendly and helpful and not afraid to chat with you. Your team is awesome and I would definitely stay there again if coming back. Only downfall is no swimming pool which is what my young kids high light is of a hotel stay. When traveling alone..this would be my go to hotel!

We had 2 fire alarms in 2 days, nobody told us when we’ve made the reservation. Fiest time ppl we’re afraid , we had to go outside… NO STAFF explain nothing to us for too much time. I asked at the front desk and the woman there just ignore me. The other woman that was there didnt either explain I had to asked what’s going on is it a practice or not ? Ppl were actually afraid… She told yeah in the most nonchalant way. Also when we arrived, there was still hair and stuff in the bathroom that I had to remove. Ive check in early I must say but they told it was ok that the room was ready. Clearly it was not 100% clean. Breakfast is very VERY basic. I had to told front desk that coffee was empty… Plus, the first guy that welcome me at the front desk was not sympathetic. If you have the budget to go elsewhere just do it.

Friendly staff and good accommodation. Great location for a near airport stay. 

Location was good for my purpose. Location is always subjective your needs. Breakfast above average for an included breakfast. Coffee tea and hot chocolate was available 24/7 in the reception area. Fast check-in and checkout. Staff was friendly and helpful.

Hotel di buo livello con personale di ricezione molto gentile e disponibile. Se siete in auto è una ottima soluzione per visitare Ottawa.