Hotel Mesra keluarga di Ouen Toro

2nd visit to Noumea after staying at Hilton Le Promenade approx 4 yrs ago Originally staying in a standard one bedroom we upgraded to a full ocean view room. Standard one bedrooms just aren't worth it view wise, gotta ask the point of them really. Hotel is nice and clean, rooms are ok and the beds are quite hard, it's good they are self contained, a convenience shop on site would be really good given the self contained nature. There was only one full time English tv channel (BBC World) Internet was very limited in the one bedroom apartment (256mb a day) and then it cost, 30gb in the ocean view. Was unable to swim due to recent shark attacks closing beaches and pool seemed to be cooled, was way to cold to stay in any longer then 5 to 7 mins which was really disappointing given the beach was off limits. We also dropped the daily breakfast as compared to Fiji it was incredibly disappointing Tried the spa next door at additional cost and was good as was the massage. Room service was very good and could be requested daily if needed. Staff at front desk very helpful, shout out to Juliette who was always courteous and nice and tried to help. There was a real lack of cooperation and coordination with tourist activities and suppliers especially when there was no swimming. Many had cut back days they operated If you wonder why a lovely pool is empty on a tropical island... it's because it's so cold. The front desk could really do with a tourism desk and offer services like they do in Fiji with hotel pick up etc... there really did seem to be no interest in this area and new caledonia tourism arm needs to realise the other pacific countries are way better at this than them. With the beach shut and the pool cold it made for a bit of disappointment really Staff were nice and rooms clean, beautiful view from room 420. Stayed 7 days

Pro: Large Room, smelt clean, lots of storage, great bathroom amenities. Pool was a lovely area, lots of lounges, and umbrellas and had a child safety fence. Plenty of space in breakfast room. Well maintained gardens. Polite staff. Con Bedhead in room horrible large yellow stain. No arm chair in room only desk chair Lamp shades stained with mould Shower flooded very badly large amount of water to bedroom. Took all towels to mop up No face cloths, No fresh milk, fridge essentially at room temp. No hotel shops, for snacks, incidentals or souvenirs. No bottled water , requested bucket of ice from reception never arrived. No map, tourist info, spa menu, room service menu available. Resort Map bad photo copy. Garden view overlooked a group of cars like a random car park amongst palm trees Adjoining room lock not very secure- not good as a solo traveler. External furniture included a comfortable lounge but stained so covered with a sheet Toilets at pool run down, three locks on door don’t work. Ordered room service didn’t arrive, called receptionist who after 20 minutes didn’t answer went to reception 5 people waiting , a number of people with complaints, and when i followed up room service it arrived 15 minutes later by apologetic, out of breath staff member. Food was good but cold. Breakfast had a good range, but food was cold, room lacked ambience. No ATM. Not enough staff, no follow through on requests. Clearly in some maintenance, staffing, service, and quality really lacking post COVID needs some considerable attention to detail. Lacking the basics of a supposed 5* hotel. I’ll be going back to Fiji , Cook island’s or elsewhere next time.