Terokai Ulasan Tetamu Hotel di Oxford

Hampton Inn Oxford/Miami University Area
4.5/567 Ulasan
We booked a room for our family that was listed as ”Sleeps 5.” After we checked in at 10pm, we discovered the room only slept 4. No other rooms were available and the hotel refused to give us a roll-away. They also would not refund our $350 because we had booked through a third party travel website. We had to book at another hotel and spent over $700. Days later I called the hotel to speak with the manager and seek a refund. I was told the third party website had misrepresented the room's occupancy and this was not the hotel's error. Therefore, no refund would be issued. The manager also told me these mistakes are why you should only make a reservation via the Hampton Suites (Hilton) website. After this frustrating call, I went to the hotel's actual website where the room was also listed as accommodating 5! I called the manager back and pointed out the error was not only the third party booking site, but the hotel's website as well. This finally got the manager to take my complaint seriously. An apology was offered along with a refund. While I'm grateful for the (eventual) refund, I remain unhappy with the way my initial concern was unaddressed or blamed on the booking website. It also should not have taken hours of my time to resolve. The manager said the mistake on the hotel's website would be corrected, but as of this writing (four days later) the room is still listed as ”Sleeps 5” on the website.

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