The only positive aspect of the hotel was its convenient location and the availability of a free parking spot. However, it failed to live up to its price tag and its supposed 4-star rating. I also felt that the hotel displayed a somewhat greedy approach to pricing. Unfortunately, I made a mistake during the booking process by reserving the room for only two adults instead of including our 4-year-old child. Curiously, I discovered on the hotel's website that this oversight didn't affect the price. I contacted the hotel three times to rectify the error, but each time I received a different response. Initially, they claimed they could update the booking at no extra cost. Then, they mentioned an additional charge of €15 per night to make the necessary adjustments. However, when I followed up with an email, they suddenly demanded €30 per night for a correction that should have been complimentary. This behavior came across as both greedy and unhelpful. Although breakfast was included in the room rate, it was far from impressive. Each day, the options were limited to a monotonous offering of eggs and ham. It certainly did not justify the cost. Additionally, the room itself appeared worn and damaged, as evidenced by the attached pictures. I am genuinely perplexed as to how this hotel managed to attain a 4-star rating. Overall, I cannot recommend this hotel due to its lackluster service, questionable pricing practices, and underwhelming breakfast selection. The condition of the room further diminishes its credibility as a 4-star establishment.
Sangat Baik
47 Ulasan