Pengguna Tetamu
31 Januari 2023
Arrived a little earlier than expected, it wasn’t clear where we could park so I went in to ask….I was checked in by a really friendly guy on reception. It was £6 to park for the night and was told anywhere in front but not the coach parking spaces. From outside the hotel looks very tired , the “Bay” part of the hotel name was missing along with lots of paint on the steps etc… We were pointed in the direction of the lift to go to our room on the second floor. On arrival the room was clean, apart from the heart confetti we came across. We struggled to find sockets to charge our phones and use hair tongs. It would appear there are just two sockets available to use - one for the telly and one for the kettle. To have the fan, that was provided, on meant we couldn’t charge our phones, book the kettle, watch tv or dry hair without making sacrifices! Other sockets were not accessible as they were behind the bed where the lamps were plugged in and the bed would need pulling out. The bathroom was clean but the shower was something else…..it felt like a lifetime for the shower to warm through, I actually thought we had no hot water and when it did it was scolding and took a while to get the water to cool back to an adequate temperature. Additionally, there wasn’t anywhere to put your towel close by whilst using the shower and nowhere for your clothes to go - maybe a small table in the empty space by the shower? ( room 214) A telltale sign of very poor water pressure was when we were unable to flush the toilet twice in a row! We decided we’d use the stairs rather than the lift to go out…..no wonder they point you in the direction of the lift, the corridors are very long, narrow and depressing, the floorboards made so much noise! Anyone that used the lift during the night meant we were woken by the floorboards! The breakfast was lovely! Reason for 3 stars, the food was hot and there was plenty of choice, the staff were very attentive offering tea and coffee. We would’ve spoken to reception at check out but they were busy talking trains with another guest, so we just dropped our key and left. Tips to the hotel- open the bar so guests can sit and have a drink when they arrive, we only seen the bar open in the evening when we came back from eating and having a few drinks out, elsewhere. Get on and refurb the hotel- you had months during lockdown….dated wallpaper and plaster hanging off the walls just isn’t attractive for the price paid. Creaky floorboards, really? We’re not taking the odd floorboard, we’re talking all the way through the second floor between the stairs and the lift! Get some sockets in the rooms or offer guests multi socket extension leads. Your staff are a credit to you, every member of staff was friendly and helpful. We wouldn’t come back however without the hotel being updated, your not a budget hotel but everything within your hotel says you should be.
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