I have been to Aruba 9 times and this is the worst experience I’ve had at a resort. I will not be booking with them again.
I booked a room with a kitchenette, and when arriving at the resort, they put me in a room without one without notifying me of any change. I brought it to the front desk staff’s attention, and they offered me no compensation, except for free breakfast, which was already free for all people booking with them. Ridiculous. The manager said they would see if they could switch my room later in my trip and then never followed up with me so that was a false promise.
On top of this, there is a nightclub directly next to the resort that plays music, extremely loud until 3 AM in the morning. This resort does not have soundproofed doors or walls so this music was extremely disruptive when trying to sleep. One night I had to complain to the front desk staff at 2 AM so they could call the cops.
Overall, the resort was pretty, not super crowded, clean and the beach was a very short walk away. There was one staff member at the beach who would set up lounge chairs for you. There is construction going on directly behind their section of the beach so be prepared for noise when trying to relax in the sun. The staff at the resort was not as friendly compared to other resorts. I’ve stayed at, and the service was not great.
Terjemah