Hotel Palo Alto dengan Bar

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Truly one of the best staycations we’ve ever had! Had a two-night stay for my son’s 6th birthday. Friendly and very attentive staff. Check-in experience was smooth and easy, and the first few employees we spoke to greeted our son a happy birthday. We booked a 2-queen bedroom, which was located on the first floor with a pool view. Walked in to the biggest surprise for my son, who received a sweet treat, birthday card, and decor in our room! His reaction was absolutely priceless. He had shared that the Westin Palo Alto was by far his favorite hotel after that. The beds were like clouds. Room and bathroom was clean. The birthday celebrant requested room service for dinner, so we ordered dinner twice through the online Bonvoy app. The employee who delivered our food on both nights was very friendly. He asked us if we were enjoying our stay, if we needed anything, and if our son enjoyed his birthday surprise! It’s like the whole staff knew about it, which made it quite special. Hotel food was delicious and portions were generous! They also offer a nightly turn down service with bedtime treats located in the lobby. Location is great as it’s walking distance from Town & Country Village, filled with shops and restaurants. I have nothing negative to say about this property. A huge shout out to Leslie and the amazing staff at Westin Palo Alto. Truly a great team. Per their hand-written message on our son’s birthday card, their goal was to make our special trip as memorable as possible. They did just that and more. Fantastic property. We’ll be back!

兩晚4000多元（人民幣）的房費攜程上預訂時已經付過了，入住時又被扣了589美元（當時以為是按金，過一會想想不對，就去問前台是什麼款，他查了告訴我們“哦，扣錯了……），如果不問呢？是不是就付兩次？

Due to the fact that we are building a house it’s my fifth trips to PA and this time with all my family members. The rooms are impeccably clean and staff are very resourceful and attentive! It is conveniently located at the heart of Palo Alto where restaurants and shops are just round the corner. I would definitely recommend to friends and come back again for holiday!

First off, I'd like to give a shout-out to the night shift front desk person Tony. He was very courteous and thoughtful in helping me on my arrival day (12 midnight) and assisted with all my needs. Thank you Tony for your efforts! For the hotel in general, it seems the place is understaffed but I believe that is how other hotels operate nowadays post COVID. The location is great and is right in the middle of where I want to be north and south of Bay Area. Many rental car locations nearby so I was able to get to one within 10 mins radius. For the room, I stayed in the king bedroom pool side with patio. The bed was very comfortable and clean. However, the downside was that the connecting room doors were paper thin, and the gap between the door and the floor was more than an inch high, so I could pretty much hear every word the person was saying in the other room. They need to fix that or else guests really don't have any privacy at all. I apologize to the couple in the room next to me because I was on a call at 3am in the morning and didn't realize I had woken them up until they started talking and I knew how bad the sound isolation was. After that, whether it was day or night time, I had to resort to whispering all my conversations because I knew people could hear me in the other rooms.

Really nice clean hotel. Location is great - close to Stanford, shopping, restaurants etc. We had a room with a King bed. The room was insanely large and spotlessly clean. One of the best hotel ”free” breakfasts I have seen. The menu rotates daily and has good variety. They even served fried eggs one morning (not just those weird omelet things that most hotels serve). There was fresh berries and melon, whipped cream for the waffles, definitely an upgrade from most hotel breakfasts. There is a small room on the first floor with a pool table and tv where you can chill. We didn't notice until our last night there, but wouldn't have had time to use it anyways. Lots of parking. If you come back late at night the small outdoor lot is usually full, but they have a garage underneath with plenty of stalls. Garage feels pretty safe - requires key card access and is gated.

excellent service good location nice view My top one choice to stay in Palo Alto

Well located in Palo Alto. The lobby is beautifully decorated. Rooms are clean and they provided a mini-fridge and coffee maker which I made good use of. My favorite part is the pool area, with a heated pool and lovely garden and restaurant. Highly recommended.

Not as good as the restaurant! Check in they had the wrong room class. And the wrong length of stay. Waited two hours for them to fix. Then, no electric plugs near the bed. I have a sleep apnea machine that needs a plug! So have to ask for an extension cord. Wait for that. Then install it. It will run from the far side of the room to power the sleep machine. Hope I don’t trip on it in the night! NOT a premium place. Although the staff are very nice.

有點類似民宿式的酒店，衹有兩層，沒有電梯，對行李比較多的住客不是很友好。房間整體還算乾淨，但是床單還是看到有個黑點，房間內的空調有點吵，隔音不太好，另外早餐很簡單，整體稍微低於自己的預期。