Hotel berhampiran Town Hall, Pamplona

I’d give it 6 stars if that were possible. From the moment we checked in we knew this was a top notch property. The front desk staff are incredibly professional, friendly and go out of their way to assist wherever they can. Housekeeping is exceptional and the turndown service at night is just wonderful — always leaving us bottles of water and chocolates by our bedside tables. The bathroom towels were luxurious and changed daily, the water pressure in the shower was delightful. Our junior suite was very comfortable and restful and we had a lovely balcony view of the Plaza del Castillo minus the noise from the street down below. In short, we had a WONDERFUL week in Pamplona and this establishment deserves its #1 spot hands down. Muchísimas gracias al Gran Hotel La Perla, lo pasamos de cine. Hasta la próxima.

El hotel totalmente renovado tiene muy amplias habitaciones, con buen nivel de confort y decoración. Su ubicación es perfecta, de facil acceso, en un entorno que asegura el descanso, y permite visitar a pie todo el casco viejo. Una muy buena elección.

We have stayed at this hotel every year for the last 8 years when it was the Alma and the standards and service have always been excellent. Sadly, this is no longer the case having been taken over by Eurostars. The reception staff were as delightful as ever checking us in. The first shock came when we were told that the spa is no longer free but subject to a charge of 15 Euros per person for 1 hour. The spa was never busy so I can only conclude that this is a money making exercise by the new owners. If they did want to limit numbers they could simply employ a booking system without the need to charge. The better news on check-in was that we had been upgraded to a room with a terrace rather than just a balcony. The first task on arriving in the room was to make a coffee (no drink offered at reception as there always used to be). There was no milk in the room (and no complimentary water, only some in the fridge costing 4 Euros), so I rang reception to ask if they could bring some to our room. This quickly arrived but the receptionist was rather embarrassed to tell us that on this occasion there would be no charge for the milk but if we requested any more, there would be a charge. We could go to the bar ourselves and collect some if we wished. Not the sort of service we had when it was the Alma. The terrace had no furniture at all so I asked where this was. Apparently none of the rooms had any outside furniture. The previous owners had taken these items away and in the subsequent 3 months, the new owners had, apparently, been unable to source any outside furniture. The terrace was useless, therefore, unless you wanted to sit on the ground. We did pay to use the spa but had no bath robes in our room. Only when we arrived in the spa did we see someone else with a bathrobe. On checking with reception, it appeared that we should have had some in our wardrobe. The receptionist quickly found us 2 robes. If the hotel is now charging to use the spa, I would expect it to be in excellent condition. Sadly, 2 of the three shoulder jets were not working and, once again, there was no water available as there always used to be. We ordered food at the restaurant for our evening meal and I then asked to see the wine list only to be told that they didn't have a wine list but the waiter could recommend some to us. Just in time, we stopped him opening a bottle costing 45 Euros. A restaurant of this standard with no wine list seems extremely odd. In the morning, we went for breakfast and were asked our room number and told it was a buffet breakfast. We had several items from the buffet but I could not find any yoghurt. I was told they had none until some more was delivered. It seems very strange that a hotel of this standard should fail to keep supplies of such a basic breakfast commodity. No one approached us during our time in the restaurant to offer any other food for breakfast. On finishing I went to reception to ask if they had stopped

La habitación normal, nada de otro mundo, vestí e 2 noches y la verdad que hasta te bien

Estuvimos super agusto. Hay que tener en cuenta que todo se hace vía internet, el check-in, la entrada al apartamento, y todo. Te mandan un código para entrar al apartamento el cual tienes que marcar siempre que entres y salgas, paciencia para los más mayores. Las camas son cómodas (tirando a firmes) la cocina muy bien equipada, la cafetera es Nespresso, tostadora impecable. Puntos a mejorar: el sofá cama lo malo que hace ruido al moverse uno por el tipo de somier, el agua de la ducha se sale bastante pero puedes pedir una fregona ( vía watsup ) y enseguida vienen a traertela, y algo importante el escalón del balcón es muy alto, mi madre se tropezó pensando que era mas bajo, es decir, es más alto de lo habitual por ello tengan especial cuidado, convendría que pusieran un mini escalón o señalaran. Ojo con tu perrito si es chiquito porque la barandilla del balcón no llega hasta el suelo hay un espacio abierto por lo que mi perrita sacaba la cabeza así que la llevaba atada por el balcón. Por lo demás súper súper agusto de verdad, vistas al parque, azotea maravillosa, limpieza genial ! Permiten animales fuimos con nuestra perrita y super bien. Responden inmediatamente por watsup a todo, y los detalles d bienvenida son geniales la verdad se agradece 🙂

Excellent quiet hotel. Large bathroom. Big closet. The windows opened so you could get fresh air. Nice bed. Very comfortable. Great cafeteria/snack bar adjacent to the lobby. Bus stop was right outside the door. Plenty of dining options nearby. There was even a easy coin laundry a block away. Wonderful area, would highly recommend. A bit of a walk to the old town and bull run, but only 30 minutes walk.

Lobby is nice, lots of parking on site. Located next to a shopping mall and supermarkets. However, the room itself is very clinical. Hairdryer didn't work and bed had no springs. Too uncomfortable to my liking. Breakfast is industrial but decent.

This was a very nice hotel, clean and comfortable. However, we had two issues. Firstly we could not add our drink costs to the room bill, everything had to be paid up front. Our main issue though was on the second day of our stay we had a long day at the San Firmin festival in nearby Pamplona so decided to eat dinner at the hotel. We went to place our order well before the 10.00 deadline but we were refused and told the kitchen was too busy ! This is a dreadful way to treat residents, the hotel was very expensive anyway, and we ended up eating re heated tortilla from the bar. The restaurant was not busy, it was half empty but the staff member told us bluntly there was no way he would order us food. We would not recommend this hotel for that reason. Awful way to treat residents.

During our outward journey to Belgium, our first stop was the hotel “El Toro Hotel in Pamplona”, located not far from the highway, a large private parking lot, a very good restaurant, and a very nice breakfast. The rooms are spacious, the beds are very good and the staff is super friendly, so it is highly recommended for anyone who goes this way, as long as we can still visit this place.

Superbe hôtel . Chambre immense et literie très confortable . Très calme . Salle de bain magnifique avec douche multijets . Nous n'avons pas testé le garage car on peut se garer tout près sans problème . Très bon petit déjeuner à prix tés doux . En plein centre tout près des sites à visiter Le prix de la chambre moins de 60 euro était exceptionnel