Pengguna Tetamu
5 Oktober 2024
I was given a single room instead of my booking deluxe double bed room. Which was very small in size and not as privileged as the deluxe room. When i ask them to change this room they say it is deluxe double bedroom so it cannot be changed. After that when i convinced them logically, then after a long time they asked me to change the room much later. But by then it was too late so i didn't change the room. The hotel authority should first provide the customer with the exact room he has booked and not any other room. Make my trip should warn hotels about these issues, so that customers are not harassed in this way.
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