Hotel berhampiran Pangasinan State University, Pangasinan

We stayed for 2N/3D in this hotel. We booked via the hotel's website. Two adults and 2 kids ages (11 and 13). We were told that in their policy 13 year olds are considered an adult. KZ the front desk officer after explaining to her about their website extended the courtesy not to charge us extra. She even offered to give us extra pillows. But when we asked for extra towels they were charging us ₱1,000.00/ day per person. Since we are 4 and they only give 2 towels, that means I have to pay ₱4,000.00! Isn't that amazing?! Amazingly weird and infuriating! In the evening we returned from the wake of a friend's father. When I approached the front desk to ask for the pillows. She asked me a question that I thought was settled already when we checked in. For a moment I thought I was in a hospital being asked by residents and student nurses about my medical history over and over again. I was so tired from the long drive from Manila to Pangasinan and driving back and forth from Urdaneta (where the hotel is) to Tayug (where the wake was being held). So my patience is so short that I snapped at the lady and told her to not ask me anymore about the age of my kids as we have settled it when we checked-in. To me there is no point in asking that and it does not make them sound professional. Then the horror came the next morning. At around 9 or 10 AM the housekeeping started knocking on our door. That obviously woke us all up! Since we slept around 2am, we were all still sleeping. So I got out of the bed to check if the knocking was on our door or from the other rooms, He knocked and announced housekeeping a couple of times. Since I was still half a sleep I didn't answer back. To my surprise, he opened our door to enter!!! Never in my life have I experienced this intrusion in all of my stays in hotels here and abroad! I do not have to hang the do not disturb sign for house keeping to know that I do not want to be disturbed! If I wanted to have our room cleaned or be made up, I will hang the sign that says ”Please make up the room”! If there is no instruction left on the door, you have no right to just barge into our room! So when he opened it, I slammed the door back to close it! And yelled and asked why he has to do that?! We are still sleeping! As a result of that experience, we felt especially my kids that we are not safe in the hotel. There was not even a double lock on the doors for instances like this. Because of that we had to bring all our things with us when we went back to the wake and just left our clothes. When we got down, I went straight to Gabriel, the front desk personnel on duty that morning and inquired about their policy when it comes to housekeeping. Simply put, he said that it was not the policy of the hotel to just go in. Of course! They know that room 603 was occupied that day! Why would they do that! As I have said, this in not the first time we've checked-in in a hotel. We are even Accor Plus m

Accomodating, Clean and Spacious Room! Excellent type of room for couple or family!

Staff was extremely accommodating, warm and attentive. Room, sheets, bathroom was clean and in-room food service was great! The building does look old, there’s only one small elevator, but I guess the staff more than makes up for it. They are responsive and very keen on making your stay comfortable!

Rooms are clean and comfortable. Commendable air conditioning. Accommodating staff. I love the view from the veranda. The bridge’s Christmas adornment adds to the comfy feels of the season. Cars have lined up to stop and take photos with families. The hotel’s bathroom is also one to note, its clean!!! Room service is only until 11pm. Sadly, i was hoping for a french toast to perk up my morning. The 2 slices of french toast with 3pcs of viena sausage misses the taste of maple syrup. It looked sad. I hope they could improve on this.

Good clean room with hot water. 👍👍👍👍👍👍👍👍👍👍👍👍👍👍