The Ramada Paramaribo Princess Hotel is very simply a hotel that does not understand hospitality, and cares only about extracting every last penny they can from people. They absolutely don't care about the customer experience. I made my booking through *****. I pre-paid in full, but the hotel said they didn't receive payment. They said this has been happening for all ***** bookings, not just mine, because their booking partner is not paying them. They also said they cannot reach their booking partner to resolve this. So they are forcing guests to pay again, this time directly to the hotel, and then hope the guest can get a refund from *****. They absolutely don't care about how this makes the customer feel and even though they know this is happening, they take no steps to prevent it by proactively reaching out to guests, canceling such bookings and dealing directly with guests to avoid any nasty surprises like this. In such cases, it's very simple: any bookings they are accepting via third parties should be honored and guests shouldn't have to pay twice because of problems in the hotel's payment systems with their supplier. But, the hotel actually doesn't care about this at all because they want their money and that's all they really care about. I even called ***** from the reception, they knew my booking was valid and the whole thing dragged on for 2 hours, but they refused to budge. While this was happening, they didn't offer me anything, not even a glass of water. I asked if I could sit down and they said no, they don't have any chairs near reception. How hard would it be to bring a bottle of water and chair? It's a sign of a complete lack of hospitality and a greedy mindset focused only on the customer's money, not their experience and comfort. While I was having all this argument, another man named ”Termi” intervened and started raising his voice at me, ordering me to deal with *****. I was already doing so, but he kept repeating himself and cutting me off. At that point I asked who he was and another employee told me he's the head of security. He kept standing there staring at me, and when I asked why he was doing so he said ”don't mind me”. Even when I told him I was extremely uncomfortable with his presence and him staring at me and engaging with me the way he did, he continued standing there. What a disgraceful way to treat a customer who is already under a lot of stress! After all this, I ended up paying them because ***** was unable to guarantee me a refund, thus effectively overpaying and I had to spend hours trying to get a refund from *****. The Ramada Paramaribo Princess Hotel never apologized for what happened nor offered me anything for the terrible experience. The rooms here are dated and ugly. The property is in dire need of a renovation. There is insufficient light in the rooms. There is no socket near the bed to plug in a phone. The shower leaks making the whole floor wet. All signs of poor upkeep, again to maximize the
34 Ulasan