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Terokai Ulasan Tetamu Hotel di Paramaribo

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Jacana Amazon Wellness Resort
3.4/534 Ulasan
Decided to spend a weekend with my wife and son here before a month long trip. Keeping in mind that it cost over US$ 300 per night which is more than an average HILTON, MARRIOTT, or HYATTT; there was quite a lot to be expected. Unfortunately, the issues began at check-in. It was not a smooth experience, and both check-in assistants seemed not to be adequately proficient in the English language. They did not explain some of the amenities the hotel offers, and more importantly the operational procedures of the hotel. (I later had to learn that the hotel does not accept deposit by credit card). We settled into our room which was clean, spacious, and well furnished. What they could improve were the pillows. Either the quality of the pillows was inferior, or they had already been used for quite a while. We then descended to the pool area for a swim. The pool itself is the highlight of this resort. The pool is designed as a watering hole in the amazon; so it is surrounded by rock and bush formations. It even has a multi-cascade waterfall which covers a grotto. Last but not least is the full service swim-up bar. As nice as it was, the area was over crowded and seating around the pool seemed to be taken-up by walk-in guests. The main issue though was that there seemed to be a clear lack of coordination and understanding between the waiters, bar-men, kitchen, and administration staff. The waiters were heavily understaffed which led to confusion, long waiting times, and small ques. For dinner, we decided on ordering room service as we were already tired and phased out from the day. They offered room service from both the café at the swimming pool, or from the main grill restaurant. The menu was varied, allowing it to cater to your specific taste, and the food quality and presentation was impressive. Overall, its not a bad property. It is just that the quality of the staff and coordination really need improvement.....if not, then it is not worth the prices the hotel asks.
Ramada by Wyndham Princess Paramaribo
3.9/540 Ulasan
The Ramada Paramaribo Princess Hotel is very simply a hotel that does not understand hospitality, and cares only about extracting every last penny they can from people. They absolutely don't care about the customer experience. I made my booking through *****. I pre-paid in full, but the hotel said they didn't receive payment. They said this has been happening for all ***** bookings, not just mine, because their booking partner is not paying them. They also said they cannot reach their booking partner to resolve this. So they are forcing guests to pay again, this time directly to the hotel, and then hope the guest can get a refund from *****. They absolutely don't care about how this makes the customer feel and even though they know this is happening, they take no steps to prevent it by proactively reaching out to guests, canceling such bookings and dealing directly with guests to avoid any nasty surprises like this. In such cases, it's very simple: any bookings they are accepting via third parties should be honored and guests shouldn't have to pay twice because of problems in the hotel's payment systems with their supplier. But, the hotel actually doesn't care about this at all because they want their money and that's all they really care about. I even called ***** from the reception, they knew my booking was valid and the whole thing dragged on for 2 hours, but they refused to budge. While this was happening, they didn't offer me anything, not even a glass of water. I asked if I could sit down and they said no, they don't have any chairs near reception. How hard would it be to bring a bottle of water and chair? It's a sign of a complete lack of hospitality and a greedy mindset focused only on the customer's money, not their experience and comfort. While I was having all this argument, another man named ”Termi” intervened and started raising his voice at me, ordering me to deal with *****. I was already doing so, but he kept repeating himself and cutting me off. At that point I asked who he was and another employee told me he's the head of security. He kept standing there staring at me, and when I asked why he was doing so he said ”don't mind me”. Even when I told him I was extremely uncomfortable with his presence and him staring at me and engaging with me the way he did, he continued standing there. What a disgraceful way to treat a customer who is already under a lot of stress! After all this, I ended up paying them because ***** was unable to guarantee me a refund, thus effectively overpaying and I had to spend hours trying to get a refund from *****. The Ramada Paramaribo Princess Hotel never apologized for what happened nor offered me anything for the terrible experience. The rooms here are dated and ugly. The property is in dire need of a renovation. There is insufficient light in the rooms. There is no socket near the bed to plug in a phone. The shower leaks making the whole floor wet. All signs of poor upkeep, again to maximize the
Greenheart Boutique Hotel
4/559 Ulasan
Front desk went above and beyond. This was the first in 45 countries where there was no ATM or change machine in the airport on arrival. And our first day there was a national holiday so the banks and places to change money were closed. Hotels take credit cards in Suriname but almost no restaurants do. The front desk found us a Chinese restaurant that took US dollars so we were able to eat dinner until we could change money. Each room had different birds and wildlife painted inside. Furniture was unique. Bed was comfortable. Ensuite bathroom with shower. Breakfast was included and there were fresh fruits and juices in addition to eggs and cereal options. We were there a week but a few of the nights our excursion took us far enough out of town that we didn't stay at the hotel. We knew they would hold our bags for us while we did the excursions. But it ended up they were able to let us even leave it in our locked hotel room. Very convenient. They don't change money at the front desk, there's no ATM within a few blocks and other than the breakfast area, there's no restaurant in the hotel. There a few places to get coffee a little further down the block. Restaurants such as Naskip for chicken and Padre Nostro for pizza and gelato within walking distance. On our wedding anniversary our breakfast server learned that fact and went in to the kitchen for two pieces of banana cake and played on the speakers a romantic song. Air conditioning in the guest room but not any other areas of the hotel.

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Maklumat Perjalanan Tempatan

Harga TertinggiRM 1,417
Harga TerendahRM 399
Bilangan Ulasan175
Bilangan Hotel7
Harga Purata (Hari Bekerja)RM 756
Harga Purata (Hujung Minggu)RM 783