Ulasan Best Western Allegro Nation

From beginning to end this stay was one I'd rather never have had the unfortunate opportunity of experiencing. Let's begin with the "pre-authorisation of funds from me account which was not mentioned anywhere within the hotel policy over on *********** . Myself and my partner decided to pay at the property because for us it was more convenient economically speaking as this allowed us more control in our finances before traveling. However the hotel decided 4 weeks before our trip to place a hold on €104 "which was not in the policies " on my account. When I contacted the hotel they apologised and said they would cancel the charge immediately. That was Feb 9th the funds remained in a pending transaction state for a further 3 week's until my bank retrieved the funds at my request. The very same morning within 30 minutes of my funds being released the hotel again placed a hold of the same amount €104 on my account which was only a few days before we were due to travel. Upon arrival we were met by a truly lovely lady at reception o didn't get her name unfortunately but she was the only positive I could write about this hotel. So if you are reading this the young lady who was on reception on Sunday afternoon you are a treasure. That is where the positives end I'm afraid. The room was clean on arrival. However not once in the 3 night's we stayed was our room attended by cleaning staff . Despite leaving the cleaning request clearly hanging in the external door handle. We received no replacement water no replacement of tea or coffee making supplies. I had to bring our rubbish to reception in 2 occasions and request clean towels on 2 occasions from the reception both time's I had to go to and from reception to do this. When I raised this issue on the 2nd day a blonde lady who I can only assume was management was less than helpful regarding the matter giving 2 different excuses for the situation. One was the cleaning staff may not have understood the cleaning request tag for the door which the hotel provided the second was she her cleaning staff weren't there because of a strike which was untrue as I observed the staff cleaning room in our floor early that morning as we left to go out for the day. The funniest thing was the cleaning staff arrived at our door at 11.36 am on the morning we were leaving when we were doing our final preparations for the day ahead to travel home ironic really or is this perhaps standard for the hotel? So basically this lady lied to my face rather than accept responsibility for the horrendous service the hotel was providing. I did complain on 2 occasions during the stay and again at checkout not once was responsibility accepted. My ad