Hyatt Regency Paris Etoile

Once our taxi pulled up in the driveway, we needed help with our heavy suitcases. There was 2 employees standing around , talking and laughing amongst themselves. In the end I had to approach to get help. We checked in, even though room pre paid , hotel asked for a cash deposit of Euro 250. We happily obliged Once our taxi pulled up in the driveway, we needed help with our heavy suitcases. There was 2 employees standing around , talking and laughing amongst themselves. In the end I had to approach to get help. We checked in, even though room pre paid , hotel asked for a deposit of euro 250. We happily obliged. I even inquired if it was ok to charge something for. mayo. Answer: no problem . The next morning bought a couple of croissant to be told , I was not allowed to charge to my room. I was quite embarrassed. Luckily, I had cash in my pocket. I asked reception for an explanation and received 3 different ones over the next 24 hours. Basically the gist is that Euro 250, is not enough to cover the purchase of a couple of croissant. Had they asked for more deposit, I would have happily obliged. Upon entering the room, we noticed the safe was locked since previous guest, so we had to call security. At night, still suffering from jet lag, we woke up in the middle of the night and decided to make a cup of tea. Unfortunately, tea had not been replenished since previous guest. I decided instead to read in bed, this is when I noticed the bed lamp heavily covered in dust. Spoke to a manager upon check out, but not convinced with his excuses. . I even inquired if it was ok to charge something at mayo. Answer: no problem . The next morning bought a couple of croissant to be told , I was not allowed to charge to my room: needless to say I was quite embarrassed. Luckily, I had cash in my pocket. I asked reception for an explanation and received 3 different ones over the next 24 hours. Basically the gist is that Euro 250, is not enough to cover the purchase of a couple of croissant. Had they asked for more deposit, I would have happily obliged. Upon entering the room, we noticed the safe was locked since previous guest, so we had to call security. At night, still suffering from jet lag, we woke up in the middle of the night and decided to make a cup of tea. Unfortunately, tea had not been replenished since previous guest. I decided instead to read in bed, this is when I noticed the bed lamp heavily covered in dust. Spoke to a manager upon check out, but not convinced with his excuses. This is our 6th stay, the last one being last July Not sure what happened since our last stay, but the service has dropped to what is now an unacceptably low level. It seems the ( very large) hotels focus on quantity at the expense of quality . What a shame…

Room was a little small however great view of the Eiffel Tower and the club lounge access was great

Clean, modern, helpful staff, and nice view of Eiffel. Good value for money. 4stars but affordable.