Hyatt Centric Park City

I have been visiting the Hyatt Centric Park City for the past 7-8 years, back when it was a Hyatt category 3 hotel. Now, it has been upgraded to a cat 8, the highest level in the Hyatt portfolio. However, in comparison to other cat 8 hotels such as Park Hyatt Beaver Creek and Park Hyatt Vendome, the overall service quality at Hyatt Centric Park City falls significantly short, spanning from the front desk to the restaurant staff. Unlike previous years, even with my Globalist status, I did not feel welcomed by the staff except for the valet staff. Not only was there a lack of friendliness, but also competency issues arose. I was given incorrect information by a front desk staff member at the time of reservation, and they initially refused to rectify the error. Moreover, although I booked a large residence, it felt smaller than the previous large residence I stayed in. When I raised this concern with the front desk, they merely stated that rooms vary in size without investigating my previous stay details. Furthermore, despite the possibility of different sizes for large residences, I was not offered a larger room based on my status and the hotel's low occupancy rate. Additionally, the restaurant staff missed several details during all three days of my dining experiences. For instance, when my table requested strawberry jam, raspberry jam was brought instead, and when we asked for blueberry jam, blackberry jam was brought. It took three requests and over 15 minutes to receive hot sauce, and a dish that was supposed to have cheese removed arrived with cheese still on it. Multiple issues persisted for all 3 days despite the restaurant having only 1-2 occupied tables. Regarding the late check-out policy, it's concerning that they refuse to consider it until the morning of the last day. In my experience at other Hyatt resort hotels, late check-out confirmation was provided no later than the night preceding the checkout. This policy made it challenging to plan the last day effectively. Given the low occupancy rate at the hotel during my stay, such flexibility in late check-out arrangements would greatly enhance the guest experience. It's regrettable to see a decline in quality at a place that was once one of my family's favorites. It's disheartening to note the significant decline in quality, particularly considering the personalized service they once provided, such as setting up a humidifier ahead of my arrival based on my previous stay preferences.

Hyatt is amazing, I love the ski in ski out part. So close to canyon village. Room is big and clean, bed is soft, hot tub is amazing, as well as sauna. Great experience in dining, particularly love the happy hour and hot chocolate.

We stayed at Hyatt Centric Park City to ski. Location was incredible- step outside the ski-valet area and you could slide down to the lift and actually ski back inside the hotel if so inclined. Staff was very customer focused, especially Michela at front desk, the crew in ski valet, and staff in restaurant. Rooms were quiet, clean and comfortable. This place is above and beyond for a ski vacation and highly recommended. The only drawback is the Utah alcohol rules which limit carrying drinks while strolling outside of bar.

This was a beautiful and fun resort with plenty to do. The two hot tubs and swimming pool were clean and in great condition. The pool was warm and swimmable even in March. It was truly a ski in- ski out resort; however, it was more so for blue slopes instead of green. The one bedroom suite we stayed in was extremely spacious. The hotel restaurant was delicious. It was our first time staying at a Hyatt property, but we will definitely be back!

The Hyatt centric is placed slope side at The Canyons part of Park City ski area. The hotel had everything needed for a great ski vacation: ski in / ski out, ski valet, rentals on site, heated outdoor pool and a nice restaurant. A free shuttle can take you to Main St Park City. It is an easy 45 minute uber ride from Salt Lake City airport. Friendly and helpful staff.

We really like our stay. Clean, comfortable, and great location. Shuttle to Canyon and into town. Hot chocolate in the lobby for happy hour. Ski in ski out on 2nd floor. We will definitely be back as soon as possible.

This property is beautiful with ski in and out. The staff goes above and beyond to meet your needs. Great location with easy access to restaurants when the snow is deep and you can't drive anywhere. I was here for business, but will definitely bring my family back in the future.

Great location, great hotel, but the real outstanding part was the attentiveness of the staff. It was the little things that they would go out of the way to do, that made our experince so much better.

So convenient in location and promise to the sunrise lift for skiers. The runs in Canyons are mainly blues and harder so don’t recommend for the true beginner. The hotel is also very walkable to restaurants and shops in Canyons Village. We stayed in a one bedroom large residence and had so much space to spread out as a family of 4. We loved the hot tubs and outdoor heated pool after busy days of skiing. It was quiet and well soundproofed and we really enjoyed our stay!