Hotel Nagono dengan Tempat Letak Kereta

I loved the service , and we stayed comfortably at the hotel . There’s a coin laundry, which was very helpful and the breakfast was delicious. The location is also good, right in the city.

Room is abit small but for short stay it’s ok. Thank you for setting up the bed for us before checking in as we have 3 person. Is only about 5 mins walk from Nagano station. Easy to locate and there’s a small ramen restaurant and sushi right next to Hotel and also Wendy’s burger. There is no bottled water provided in the room. Saw from reviews that Hotel will provide coins to buy bottled water from vending machine however I didn’t see any. Anyway, it’s small matter, no issue. Great 1 nite stay. Will consider staying the same hotel next time.

Smile Hotel Nagano is a solid choice for travelers looking for a convenient and affordable stay in Nagano. One of its biggest advantages is the location — the hotel is just a short walk from Nagano Station, making it very easy to access transportation, restaurants, and shops. The staff are frequently praised for being friendly, polite, and helpful. Many guests mention that the service is welcoming and professional, which creates a comfortable atmosphere throughout the stay. In terms of cleanliness, the hotel generally performs well. Rooms are described as clean and tidy, with basic amenities provided. However, the hotel is somewhat older, and some guests note that the furniture and facilities can feel a bit dated.

There are only about 10 suites within the Onsen resort. The hotel’s location is about 10mins drive from Nagano’s JR station. The resort is opened to public and hotel guests share the facility. There are a variety of Onsen pools both indoor and outdoor. A very different experience totally. Staff are friendly though only one or two did their best for English speaking tourist like me. We booked the Shinyi room.

1. Parking - Parking is behind the hotel, and they will check your booking and give you a parking chit (駐車券). The person manning the parking situation doesn't inform you beforehand that you have to bring this chit to the lobby for check in. We left it on the dashboard as we thought it indicates that we can park here. If you're travelling with alot of baggage, it can get pretty inconvenient as you will have to walk one round around the hotel for accessible routes to avoid a flight of stairs. 2. Check in procedure - 三條-san was helping us with the check in. Did not feel welcomed, and everything just felt routined and mechanical. This was still acceptable. When it came to asking for the parking chit, we said we left it on the dashboard and whether we could return later to show it to him. We were really not informed that we had to bring it to the reception. 三條-san's face immediately showed a face of disgust and annoyance, and he mildly rolled his eyes too in displeasure. My partner immediately ran to the car to get it for him there and then. This was pretty shocking to me as I did not expect Japanese hospitality to be this rude and nobody mentioned to us to bring the chit to the reception. He could have been more patient and handled it more professionally. We were also unaware at the time of making a hotel reservation that you have to book a breakfast slot at the time of your check in. We checked in at around 7pm, and we were only left with the 6am or 6:30am breakfast slot. This felt very restrictive as everyone has different waking habits or plans for the next day (Felt like we were back in school). You were also restricted to 50 minutes duration at breakfast. Having to change my plan entirely just because of this restriction felt ridiculous. Would I get a refund of the cost of the breakfast if I can't make it for any of the breakfast timings? If this was made known at the point of the hotel reservation, I might have reconsidered as the slots for the more human timings seem to get snatched up really quickly. All in all, the check in progress was pleasant and 三條-san was a huge reason for it. I will recommend future visitors to avoid him if you see that there are other staff manning the reception desk. 3. The J floor rooms were lovely. Clean, decent size, filled with amenities and complimentary drinks even those in the fridge. The hotel room itself was lovely compared to what happened in the lobby. 4. Breakfast - Despite being left with the ridiculously early breakfast slots, breakfast spread was great. Wide range of food and if you get a window seat, you have a good view of the city.

極有温度的一家日式旅館。雖然行李搬上搬下都要走陡峭鋥亮的木質樓梯，屋內老古董讓人生怕碰壞，所有賓客共用衞生間洗澡間和温泉♨️。但卻那麼温馨，樓上樓下合理利用空間，20間左右的客房錯落有致。舒服的温泉泡湯，鬆軟的布團榻榻米和店裡寧靜的環境讓人的心放鬆下來。旅館經營者是一對年逾八旬的老年夫婦，每天樓上樓下忙碌着，迎來送往，81歲的老先生不僅身體硬朗還記憶力超羣，每次住客出門他都把客人的鞋子挑出來放在客人面前，從不出錯。老奶奶也是容光煥發親切可愛，客人跟她説的每一句話她都不會忘記，用心細緻。送別時兩位長者穿着拖鞋站在門外一直跟我們鞠躬揮手告別直到巴士遠行。也許就是使得這家百年老店一直傳承下來的緣故。希望大家入住時也能感受到他們珍貴的温暖並善待珍惜。

This place is ~5mins walk from Zenkoji temple. neighborhood is peaceful at night. Shoes to be removed outside the accommodation. Rooms are on the 2nd floor so you'll have to carry your luggage up (there's no lift). Room (with window) is huge. You'll have to head downstairs to use the shared toilet and shared onsen (no toilet inside the room). We were only allowed 30mins of onsen time for 2 pax - couples weren't allowed to use the onsen concurrently so we had to go one after another (i'm not sure if the instructions got lost in translation..). Felt very rushed so i didnt really get to enjoy the onsen experience, but overall was nice and clean. Interesting 6.30am tour around the area and within the temple itself, followed by a simple vegetarian breakfast (porridge with omakase-styled sides with miso soup) back at the accommodation. The morning tour lasted from 6.30am - 8.30am. The accommodation provided a fleece blanket to each pax to bring to Zenkoji temple to keep us warm during the morning praying ceremony. We went on 30 Dec and it was SO COLD. Overall interesting experience but accommodation price is pretty steep IMO.

Location is a bit far from the JR station. Good that there are plenty of option for convenience store. Most of all, the staff's are very friendly. We also love the coffee!

優秀的地點，就在JR站旁邊，樓下就有便利店，附近大量居酒屋。 酒店雖然老舊，但職員服務實在太好了！ 10樓有免費的按摩椅、當地清酒、汽水、附上當地特產七味粉的湯麵，雖然內容是免費的，但服務員的態度也是十分親切，也感受到酒店的用心之處，非常好的經驗 有機會再來長野也要住這裡！

This is a truly authentic experience! Cosy, with traditional furniture and bed, whilst still offering very comfortable options it's the best of both worlds. Plus, the view is among the best in town and the breakfast is authentic and charming. It was a beautiful experience to say here and the fact the hosts did not speak English actually added to the experience. I'd be sure to visit again next time I'm in Nagano.