Hotel Batticaloa dengan Tempat Letak Kereta

The hotel looks very primising in the pictures, beautiful setting and facilities. Unfortunately we were a bit disqppointed on the way it is managed. It looks like the place is abandoned relying on its own structure and pictures. Pros: - beautiful setting and location, in front of a beautiful beach. - rooms are well done, big bathrooms, nice outdoor area. - faclities have a beautiful decoration, the bar, the restaurant. Cons: - cleaning! The resort has a cleaning issue. To the point that we wrote ”clean me” with our fingers on the restaurant toilet mirror, and it was there during our entire stay. Nothing has regular cleaning, spots everywhere, toilets are terrible specialy the poil toilet (see pictures). - bar drinks are not good. We tried many drinks and juices in all the hotels we stayed in Sri Lanka, and this one we had to give up, drink after drink, juice after juice, were not good at all. Also the drink glasse come very very dirty. - bar is beautiful but never had any music during our stay. Its a silent empty place, no one uses it... and the bartender usualy is not there which makes it a ghost place. - service is welcoming but not prepared. For example before you reach the breakfast area upstairs they ask you: ”what do you want for breakfast? So i dont have to go upstairs to ask”, overall staff is tired, not motivated and have no training, they are as abandoned as the hotel. - spa was closed during our entire stay, because the lady had days off. So we booked a hotel with a Spa that did not exist...you have to be lucky not to book on her days off. - when at check-out i tried to tell them the place have lots of potential but they need to pay attention to this details they just replied: thank you for your stay, please make us a review on tripadvisor! So they just don't pay attention... which is sad to see. I wish they could change the management and have someone motivated and energic to transform the place into the best hotel in Sri Lanka, because they could be.

High quality of service!

The trouble with rating this resort is that it is 2 distinct sides of the coin. On the one hand, the location and room size is by far the BEST in Passikuddah. U cannot find a more value for money location and room size with views overlooking the gorgeous ocean all day and from each room! Their staff are extremely cordial and super helpful especially Mr. Sujan went out of his way to help us out with any queries or hiccups we may have had at the place. But the two things that really need extreme help are their sad breakfast and their funny rule of cleaning up rooms only once in 3 days which for a beach resort is unheard of!!! We had to ask them to clean up the room which is when we got to know about this rule they follow and to be honest, it was shocking cuz we have never heard that ever in our entire lives - they did it immediately, again with Sujan's help but I don't think one should have to ask for a clean room when you are at a resort - it's a given!! Second, their breakfast is a no-show. They offer toast, a handful of fruits and eggs besides coffee. That's just about it. For a beach resort, with that kind of view, this breakfast is a complete insult to the staff, the town and the vibe! They really need to work on that.

El personal del hotel muy amable. Nos atendieron cuando necesitabamos (aunque fuesen las 6:30 de la mañana) y siempre muy amablemente. La piscina estaba bien pero el agua muy caliente. En cuanto al resto de instalaciones, la habitación estaba bien y el baño pequeño pero bien. La sala de estar también bien.

The rooms are incredible and the beach is lovely but this is NOT a 4* hotel. The rest of the place seems run down and not looked after, the gardens are a mess, volleyball court isn’t usable and I’ve not seen a children’s play area. Staff are scarce, there is no pool bar and you have to go in search of beach towels or drinks. The restaurant is extremely poor, long wait for service and we were the only ones in the restaurant. Food options weren’t available and beer was only put in the fridge when I asked for it, so I then had to wait for it to cool down before it was served, when food arrived it wasn’t great, felt like a quick microwave meal. Room initially had no hot water, which we had to wait to be fixed, there is nothing in the mini bar as advertised, you just get an empty fridge, hairdryer had to be requested and room was missing towels and robes etc on arrival. Rooms took a long time to be made up each day and again some towels and robes were not replenished and had to be requested again. Parts of the hotel were closed and lots of lights at night flickered. They also advertise that the hotel has a night club and a billiards room, we haven’t seen any sign of a nightclub and the billiards room is two pool tables, one completely out of use with tape over it and the other is extremity rundown, dusty and wonky that you can’t play a game on it properly. No staff ever gave us a briefing on arrival or told us about the hotel, we have had to explore, guess and ask questions. Staff have been somewhat helpful, they speak English but don’t seem to understand it when they’re asked questions. Hotel has a what’s app service but responses are very slow and even then not fully understood. It’s like it used to be a 4* hotel but it’s run by pirates 🏴☠️