Hotel Hanoi dengan Tempat Letak Kereta

Such a wonderful host, so thoughtful. From bottled water to extra towels, liquid detergent to shower gel, shampoo and even handwash gel, host stocked everything before our arrival. Very clean property, excellent location, few minutes walk from vincom center. We stayed for 4 nights and wished we could stay more! We will be coming back next time we are in hanoi.

Generally speaking, people are very professional and friendly, the facility and the quality of service are also satisfactory, but unfortunately, some of the staff at this hotel lacked adequate hospitality. At breakfast, I went to the coffee machine because I wanted some coffee, and a staff member told me they would bring it to my table. However, another guest took that coffee, and no one followed up or assisted me afterward. Even when I went back to the coffee machine and showed that I was confused and in need of help, no one offered any assistance. In addition, I passed a housekeeping staff member coming out of the room next door, but she didn’t even greet me and seemed unfriendly. I hope these points will be improved so that customers can enjoy the stay at this hotel.

GREAT is underrating, for the service, dining to resting experience, Solis Hanoi deserves full 5star rating !! from the second you drop off from taxi, your luggages are taken care of, not to worry cos they all converse in english fluently, the main lobby is cozy and welcoming, AC works so well that you'll forget about the outdoor 39C warmth ! refreshment drinks and towels served, we were pampered !! kudos to reception counter staffs Andy and Quan, for making check in experience so easy and smooth, literally, we asked them all sorts of recommendations -from dinner, coffee, snacks to gift shops ^^ thank you! the last but not least, special thanks to the most steady, kind and attentive concierge team Johnson, for handling our luggage storage with so much patience (imagine 4 gurls taking in and out stuffs from their luggages), giving us the refreshment drinks even before our check in time, set us at ease at the rear lounge until our Sapa bus pick up at 10pm, we are blessed !! thank you to the ladies squad at the dining area, foods spread was beyond words, my super picky niece was eating well, the coffee, fresh fruits, yoghurt, porridge, bread, salads, omelette station, nuts and cereals, rice, noodles, everything was amazing !! to the extend that we were waiting for breakfast time every morning ^^ the bed and pillow was also top notch, we all slept soooo well, wooohhh !! We hope to come back again sooonnn to Solis ^^ thank you so so much !

The hotel location is very perfect, and easy to go to anywhere in old quarter. I like stay in here cause easy to go to pub, eating place, spa, and so many shop and eateries in here. But the very important thing is cindy because she is friendly and care to us and to the people stay in here and every morning she come to breakfast area and coming to our table too in the breakfast time and asking what we need for breakfast and anything we need for breakfast and in the hotel and chit chat with us. Before we going to airport and she give us 2 gift of this coffee. All the staff in this hotel very help and friendly and room boy helps us to bring our luggage to lobby hotel. Only 1 things this hotel need to improve is the gym, cause the gym don't have many equipment for doing the gym. Everything is perfect, keep going with your service. We will come back again to this hotel when we come to hanoi again. Thanks you all staff and cindy and this hotel splendid premium hotel. 👍👍👍

Stayed here for 5 nights recently. Overall, nothing major went wrong during our stay and the apartment itself was actually quite nice — spacious, comfortable for 2 people, and relatively new-looking. If I had gone in with neutral expectations, I would probably have rated this place 4/5 stars. However, because the property currently holds an exceptionally high 4.9-star rating on Google, I came in expecting a much more polished and consistent experience. Unfortunately, the stay did not quite live up to those expectations, which is why I’m giving 3 stars instead. A few issues we encountered during our stay: 1. The soap dispensers (shampoo, body soap, and hand soap) all had faulty or rusty pump caps that barely worked. After we informed management, they provided additional bottles of soap at the counter, but the issue with the actual dispensers was never resolved. We were simply advised to remove the caps and pour the soap out manually instead. 2. The kettle in our room looked dusty and poorly maintained, so we brought it down to reception and requested a replacement. Management later explained that the marks were “calcium build-up from the water on the metal” and reassured us that it was “completely normal” and “not a hygiene issue.” While we understand mineral build-up can happen naturally, the kettle still did not appear clean from a guest’s perspective. When it was returned to our room, it seemed to have only been lightly rinsed and still did not feel properly cleaned, so we ended up buying our own sponge from the supermarket to clean it ourselves before use. 3. The TV in our room was initially not functioning, although to management’s credit, they did manage to repair/replace it for us. 4. Housekeeping missed our room entirely on one of the days. We returned around 7:30pm to find that no fresh towels had been provided. We messaged management that evening but did not receive a response until the next morning, so we had to improvise with makeshift towels for the night. 5. Housekeeping was also inconsistent overall. On 2 out of the 5 nights, our trash bins were not cleared. Thankfully we kept the room relatively tidy ourselves, so it did not become a major issue. 6. On our final night, the room lights suddenly stopped working due to a power trip. Thankfully the air-conditioning and toilet lights were still functioning. Management did respond and offered to move us to another room, but since we were checking out early the next morning, we decided not to relocate. To be fair, this accommodation is relatively affordable (about SGD250 total for 5 nights), so we were not expecting luxury-level service. At the same time, I also do not think expectations such as clean amenities, functional equipment, and consistent housekeeping are unreasonable. The apartment itself has good potential and is quite pleasant physically, but the repeated operational and housekeeping inconsistencies disrupted what could otherwise have been a much better stay.

Fantastic place to stay. Breakfast was excellent. Good hot food and plenty of choice. Roof top pool and sauna were great. I booked a massage for £15 and it was best £15 I've spent. You won't get a better massage than this. Definitely coming back here when in Hanoi. Great location to.

What a great location in the middle of the hustle in bustle! This hotel is a family owned and operated business. We met the owners son and wife who manage the property and they are lovely people and give great recommendation. Check-in was quick and seamless. They greeted us with welcome tea and gave us a map with a thorough briefing of the best places to eat and visit. They even ran our luggage up and had someone turn the AC on before we got in our room so it would be cool upon entry. The room was cozy and the bed had a supportive mattress but I am partial to the hard beds of Asia. Breakfast was at the top in a beautiful space and they made your eggs to order. I only wish the shower door did a better job of keeping the water in. We tried to book them after our HaLong Bay cruise canceled but sadly they were fully booked. We will be back!

Stayed at Hoa Hoang Hotel for 3 weeks. Service: 1. The front desk receptionist, Nga, is helpful, patient, and polite. She is always cheerful and attentive, even while handling calls and assisting other guests. She addressed my concerns clearly, answered all my questions, and is very pleasant to communicate with. 2. Breakfast buffet: staff is always on their feet. I see there’s two main servers, sometimes a third one. They’re very focused but it’s also because they have a lot of tasks - prep, cook, clean, replenish and clear all the dining tables. The tables are not always wiped down, but if you ask, they will address it immediately. Two weeks in, they hired a fourth server which was nice because tables were cleared and cleaned faster. There were a variety of food options with a few soup dishes that rotated each day. They serve mainly carbs and didn’t have many vegetarian options and not a lot of protein in general. They had breakfast chits that we would have to collect from the front desk each day and hand-in to the breakfast staff, they’re very on top of collecting the chits. 3. Room service: We never ordered food to the room. For a few nights, we did order dinner (rice, meat and a veggie dish). They can make anything you ask for either for lunch or dinner. If you don’t feel like going out, their cooking is quite tasty. We’d asked for new towels daily, our 2 water bottles, toilet paper and to empty our garage. We would ask to change or bedding every few days. 4. Rooms 614/615: 614 is the superior twin room and 615 is the superior queen room. My mom stayed in room 614 and my husband stayed in room 615 while I went back and forth. Furniture and flooring was exactly like in the photo online. Both rooms had working air conditioner and a ceiling fan and working mini fridge. TV in the rooms were not a SMART TV but we didn’t mind. The room cost the same although I don’t think room 615 is as nice as 614 since the washroom in 615 felt a bit older (the trimming had more mold and ceiling height was low). My husband who is 5 feet 8 inches (172 cm) would need to bow down to wash his head. Toilets flushed well in both rooms and water pressure was strong. There were tiny ants in both washroom floors and counters but it is Vietnam, we accepted it. Since it was not filled with them, it was not a concern. Beddings and towels are OKAY (meaning it was a pass for us) Some had light stains and tiny rips but it didn’t feel disgusting. 5. Cost: It was about $36 CAD after fees and taxes for each room, I booked a few nights online and a few nights in person which worked out to be around the same price after the conversion. Depending on the website promo, you may be able to get a better price per night online. 6. Location: calling for a taxi, grab, xanh sm takes a tiny bit of time because they’re on a one way street. But it’s walking distance to a park which is great! Overall rating 3.7, I would say it is like a Best Western hotels/suites in Canada. Service and staff 4 star, building and rooms 3.5 star. According to google, they are a 3 star hotel and I would agree. I would recommend a couple and family to stay. And I would return.

I’ve chosen this place because it was close to the airport. The first thing is I assumed that because it’s close it’ll be really easy to get there after arrival, but actually taxi drivers don’t want to go there because for them is better to get more money from the trip to the city center then driving you for five min to this hotel. Then after finally arriving the staff that will meet you won’t have any hint of a smile on their face and will treat you like you’ve pissed them off only with your disturbance of their peace, the morning shift by the way was exactly the same. The room itself was ok, just as I assumed by the pictures but with the closer look you can see that lots of breakage and damaged stuff in the room

I really liked the location of this place in how it is near a lot of food, fruit, and vegetable stands. I also liked how it is near a lot of mini stores where I can go pick up things that I need. Owner is very nice and loans me things that I needed. She is very respectful to me calling me sir. Hotel maid was very friendly to be around. I like how there was a portable convection stove for me to cook things with. I like how there were silverware, chopsticks, and dishes that I can use to eat my food with. Very good deal to use the washer where it only costs 20,000 dong for the first time and free for additional uses. I liked how it was near that big Winmart grocery store. Hotel room was very clean. I liked how it had this small space where I can hang my clothes up to dry which was perfect because it was directly underneath the air conditioning unit of the room upstairs where it gives off the heat which dries it faster. Hotel always has a fresh clean set of towels available whenever I need it. Hotel always has toilet paper available whenever I need it. The only thing that I didn't like was that now and then, there are spiders, where I had to kill 2 of them. I also had to deal with a big spider on my last day. I am somebody that has a fear of spiders. I might comeback to this hotel in August, September, or beginning of next year when I comeback towards Hanoi in Vietnam and the situation fits for me.