Hotel Hanoi dengan Tempat Letak Kereta

Such a wonderful host, so thoughtful. From bottled water to extra towels, liquid detergent to shower gel, shampoo and even handwash gel, host stocked everything before our arrival. Very clean property, excellent location, few minutes walk from vincom center. We stayed for 4 nights and wished we could stay more! We will be coming back next time we are in hanoi.

I’ve been to Hanoi a few times and hotel service here is generally good, but Solaria truly stood out for us from the moment we stepped in, all the way to when we left and were warmly sent off by the porter. The level of service was impeccable. The hotel itself was excellent, cleanliness, welcome drinks, snacks, and overall comfort were all on point. Everything felt thoughtful and well taken care of. A special shoutout to two wonderful staff members who made our stay even more memorable: 1. Daria: During breakfast, we asked about the special chili salt powder served with fruits (it was amazingly tasty!). Daria not only explained where we could get it from a local mart, but also thoughtfully packed some in a container for us to bring home. Funny enough, we loved it so much that we bought fresh mango that same night and finished everything immediately! 2. Lily (Reception): We would like to give our heartfelt compliments to her, who assisted us from our first day to the last. She brought us on a room tour, polite, friendly, and answered all our typical tourist questions with ease. As we had requested a high floor, we were assigned one of the highest floors in the hotel. Lily thoughtfully informed us that the restaurant is located right above and operates until 10pm, so there might be slight noise until then. She checked if we were light sleepers and offered us the option to change to a lower floor for the remaining nights if it became an issue. The next morning at breakfast, she personally checked in with us again regarding the room, and it turned out to be perfectly fine for us, we didn’t notice much noise as we were still awake around that time. Since this was our anniversary trip (which I had indicated in the hotel remarks), our room was beautifully decorated with towel-shaped swans and rose petals, a really lovely touch. The next morning at breakfast, after our meal, Lily came by and presented us with a specially made coconut pandan pudding dessert. She shared that it was prepared for us today as we seemed a little tired from traveling the day before. During breakfast as well, Lily brought up about our request with housekeeping team for a firm pillow from the night before. Although we were initially told only one type was available, she took the initiative to explain and said she would try to source one for us. That very night, I received a firm pillow, truly thoughtful service. Lily also helped us plan our travel time to the airport, offered to assist with booking the hotel spa via her personal contact, and gave fantastic local food recommendations like cháo sườn with quẩy and rượu (sadly the shop was closed when we arrived, but it’s definitely on my list for my next trip to Hanoi). What really stood out is how Lily picks up on small cues and chooses the right moment to communicate, making everything feel very natural and personalized rather than forced. There was even more she helped us with along the way, always attentive and proactive, which really made a difference to our stay. To top it all off, during checkout, we were gifted local souvenirs, Trung Nguyen coffee drip filter and coffee powder, which was such a lovely and thoughtful gesture. Overall, an outstanding stay. Highly recommended, and we will definitely return on our next trip to Hanoi 🩷

I stayed here for 2 nights and everything went great. The room was clean, the bed was comfortable, no problems with the soundproofing. There are a fan, a conditioner and one window is opening. The only thing is that the steamer doesn’t work and the shower head is leaking. The support is good - I asked for a late check out because of illness and they permitted to stay for an hour longer (after that the new guests were coming). The location is great- currency exchange in the cafe next door, the lake is in a minute walk.

Stayed at Splendid Premium Hotel in Hanoi. Very good location - right in the center, near Hoan Kiem Lake, with many restaurants, cafes, and massage places around. Also close to the sightseeing bus stop and the water puppet theatre. Rooms depend on the category. Basic rooms may have a window facing an internal corridor, so no natural light or fresh air. Better to choose a room with a proper window if possible. The room had all essentials - kettle, tea, toiletries, clean towels, and comfortable beds. Shower drainage could be improved. Safe was provided upon request. Staff were very friendly and attentive - welcome tea, small snacks, and help with luggage. There is a rooftop pool (covered) and a lounge area. Overall, a good option for a short stay with strong location and good value for money.

When we arrived at the hotel, we were warmly welcomed by a lady at the reception. She took the time to sit down with us and shared recommendations on places to visit and things to do in Hanoi, which was a thoughtful and pleasant start to our stay. Unfortunately, our first impression of the room quickly changed. As soon as we entered, we noticed that one of the curtain blind hooks had come loose. We brushed it off, thinking it might just be an isolated issue. However, things only got worse as we continued inspecting the room. In the bathroom, the shower head was loose and water was leaking from the connecting pipe whenever it was turned on. There were also black specks of dirt or dust inside the bathtub, making it feel unclean. The biggest concern, however, was the towel rack. It was literally half-detached from the wall and hanging at a noticeable angle. This wasn't just a maintenance issue—it was a serious safety hazard. If it had fallen on a guest, the consequences could have been severe. It's disappointing that such an obvious issue was overlooked before assigning the room to guests. Another letdown was that the handheld shower for the bathtub had been removed, leaving only the fixed shower head. It made the bathroom feel incomplete and inconvenient to use. Instead of relaxing after checking in, we found ourselves inspecting the room for faults. It honestly felt as though we were the hotel's maintenance inspectors rather than paying guests. As it was already close to midnight, we headed down to the reception to report all the issues. A male receptionist attended to us and listened to our concerns. However, the only solution initially offered was to move us to another room the following day. While we understood that it was late at night and room availability might have been limited, we felt some form of compensation was reasonable given the time we had spent dealing with these problems instead of enjoying our stay. Eventually, the hotel upgraded us to a family room. The room was much more spacious, with a separate living area, comfortable seating and a large bed, which we appreciated. However, another issue soon became apparent—the air-conditioning. Even after setting it to 16°C, the room still felt as though it was around 25°C. It was far from comfortable. In the end, I moved to sleep on the cushions in the living area because there was a ceiling fan overhead, and it was noticeably cooler there than in the bedroom. To make matters worse, the breakfast selection was rather limited. While the food was fresh, the variety was lacking and the spread felt quite basic. It leaned more towards a simple, healthy breakfast rather than the standard you would expect from a hotel that markets itself as offering a more comfortable or premium experience. What made the experience even more disappointing was that this hotel had a **5-star rating on Trip.com**, which gave us high expectations before booking. Based on the reviews and rating, we expected a well-maintained room, comfortable facilities and a pleasant stay. Instead, what we experienced was the complete opposite. The numerous maintenance issues, safety concerns, poor air-conditioning and average breakfast simply did not reflect the quality that a highly rated hotel should provide. Overall, while the staff were polite and welcoming, the poor maintenance of the rooms, lack of attention to detail and underwhelming facilities made our stay disappointing. The hotel certainly did not live up to the expectations created by its 5-star rating on Trip.com. Unless significant improvements are made, I would recommend thinking twice before booking this hotel.

Stayed at Hoa Hoang Hotel for 3 weeks. Service: 1. The front desk receptionist, Nga, is helpful, patient, and polite. She is always cheerful and attentive, even while handling calls and assisting other guests. She addressed my concerns clearly, answered all my questions, and is very pleasant to communicate with. 2. Breakfast buffet: staff is always on their feet. I see there’s two main servers, sometimes a third one. They’re very focused but it’s also because they have a lot of tasks - prep, cook, clean, replenish and clear all the dining tables. The tables are not always wiped down, but if you ask, they will address it immediately. Two weeks in, they hired a fourth server which was nice because tables were cleared and cleaned faster. There were a variety of food options with a few soup dishes that rotated each day. They serve mainly carbs and didn’t have many vegetarian options and not a lot of protein in general. They had breakfast chits that we would have to collect from the front desk each day and hand-in to the breakfast staff, they’re very on top of collecting the chits. 3. Room service: We never ordered food to the room. For a few nights, we did order dinner (rice, meat and a veggie dish). They can make anything you ask for either for lunch or dinner. If you don’t feel like going out, their cooking is quite tasty. We’d asked for new towels daily, our 2 water bottles, toilet paper and to empty our garage. We would ask to change or bedding every few days. 4. Rooms 614/615: 614 is the superior twin room and 615 is the superior queen room. My mom stayed in room 614 and my husband stayed in room 615 while I went back and forth. Furniture and flooring was exactly like in the photo online. Both rooms had working air conditioner and a ceiling fan and working mini fridge. TV in the rooms were not a SMART TV but we didn’t mind. The room cost the same although I don’t think room 615 is as nice as 614 since the washroom in 615 felt a bit older (the trimming had more mold and ceiling height was low). My husband who is 5 feet 8 inches (172 cm) would need to bow down to wash his head. Toilets flushed well in both rooms and water pressure was strong. There were tiny ants in both washroom floors and counters but it is Vietnam, we accepted it. Since it was not filled with them, it was not a concern. Beddings and towels are OKAY (meaning it was a pass for us) Some had light stains and tiny rips but it didn’t feel disgusting. 5. Cost: It was about $36 CAD after fees and taxes for each room, I booked a few nights online and a few nights in person which worked out to be around the same price after the conversion. Depending on the website promo, you may be able to get a better price per night online. 6. Location: calling for a taxi, grab, xanh sm takes a tiny bit of time because they’re on a one way street. But it’s walking distance to a park which is great! Overall rating 3.7, I would say it is like a Best Western hotels/suites in Canada. Service and staff 4 star, building and rooms 3.5 star. According to google, they are a 3 star hotel and I would agree. I would recommend a couple and family to stay. And I would return.

OMG, i feel like this hotel is the best hotel I have ever stayed so far. I need to shout out to especially the staff, omg, they are so friendly and the best. They can speak proper English and very helpful. They are just one text or call away whenever you need help. My family and I stayed at this hotel for a few nights at the family room. The room is a bit smaller than I expected but it is very clean and has all the necessary things for your trip. The brekfast is nice as well. I am personally grateful to Jimmy, Tam and John for all the help. When I come back to Hanoi, this is gonna be the place I will be staying again.

location is right next to busy road junction. and canal. not much area to walk around. room is big enough with ample walking are especially in bathroom. rooftop pool seems nice but did not try room service was also well taken care. defect such as bathroom drainage and wall power point needs to be fixed

I’ve chosen this place because it was close to the airport. The first thing is I assumed that because it’s close it’ll be really easy to get there after arrival, but actually taxi drivers don’t want to go there because for them is better to get more money from the trip to the city center then driving you for five min to this hotel. Then after finally arriving the staff that will meet you won’t have any hint of a smile on their face and will treat you like you’ve pissed them off only with your disturbance of their peace, the morning shift by the way was exactly the same. The room itself was ok, just as I assumed by the pictures but with the closer look you can see that lots of breakage and damaged stuff in the room

Chủ trọ thân thiện, hôm bữa lỡ đi nhầm đôi dép nhà tắn, bay vẫn để lại cho bác đôi dép mình mới mua, thấy đỡ tội lỗi