Hotel Courtyard di Pasadena

酒店風景優美，如公園一般，位於富人區Huntington Library附近。管理有序，賓至如歸。公務出差、親子旅行皆宜。

The people at the hotel are very sweet and accommodating but they need to do better when cleaning hotel rooms…the sink smelled like sewer water. I thought it’s just one night but every time we turned it on it was a strong odor. I felt gross even washing my hands, let alone brushing my teeth. The drain should be cleaned at hotels. The vents were full of dirt. I had my baby and it just disappointed me more than anything..it felt dirty. It was too late to switch or do anything. Please do better for the health of others.

Westin 商住的多，也挺適合家庭出遊，Pasadena 的威斯汀包的早餐就是包一個item，多的要額外付。環境挺好的。

1.位置可以 2.服務的話，有一個中國前台很nicest ，第二天換成一個local大媽很惡劣，下午2點房間沒有打掃，我要求打掃還被惡劣對待，告訴我衹能等待，不可能告訴保潔人員我的需求。 3.早餐一般般，有泡麵咖啡麵包和果汁，沒有水果和雞蛋。 4.可以免費停車。 相當於國內漢庭的水平吧，加州比較貴，將近1000元一晚了。

Hotel yang sangat bagus, sarapan yang mewah, dan haiwan peliharaan boleh menginap secara percuma. Ia sangat mesra, tempat letak kenderaannya besar, dan kaunter penerimaan tetamu mesra. Secara keseluruhan, saya sangat berpuas hati.

Quiet room but the water system is bad

A naval ship type experience. Smallest hotel room I’ve been in since NYC. Reinforced staying on the right side of the law lest you end up in a place this small. The shower glass was a part of the actual room. We love historic hotels but I’ll pass on this one. The great downtown location you’d expect for a historic hotel, but not even a dresser in the room itself. No room! Nowhere to even put one piece of luggage in the closet! Only plastic cups in the room, no room to put a toothbrush on the bath vanity, no floor length mirror (we were attending an event), and the room lighting was poor. We are only here for two days, and we were claustrophobic the first hour. Even the hallway felt like being on a ship. Truly considered upgrading or changing hotels. Nice ambiance and charm downstairs. Parking situation was decent but expensive (as expected), $29 for self park. I think it might be a nice place for an event, but truly go get a hotel room built for modern size humans. Hotel staff gave little help with taxi service which I found baffling.

A nice building but large noisy parties, barking dogs, endless shouting and nasty staff means I won't be back.

Our family had a leak in our home and were displaced for about a month. After staying in 4 other hotels prior to the Residence Inn, we decided to choose the Residence Inn Los Angeles Pasadena / Old Town for the remainder of our displacement. Overall our stay was great! The staff, especially the morning front desk team, was very friendly to us, and our family was able to become very familiar with them. Our daughter even made some of them friendship bracelets! The rooms were spacious, and for the most part, quiet, and we took advantage of some of the amenities like the gym and free complimentary breakfast. The only thing I would suggest improving upon would be the communication between the sales team and front desk, and front desk and housekeeping. There seemed to be some communication breakdowns between the departments. I'd also suggest that the sales team be more responsive to the guests when asked questions. I sent two emails and never received a response, and instead, had to also follow up with phone calls. That isn't the best business practice in a hospitality setting. Other than those small issues, the hotel was clean, modern, and quiet. It was a great place for an extended stay with children. The location is perfect as its a VERY short walk to restaurants, bars, and shopping in Old Town Pasadena. Also, it's only a short drive to the Rose Bowl. God forbid we are in that position again, but if we are, we will certainly stay at the Residence Inn Los Angeles Pasadena / Old Town! Special shout out to: Kayre (FD), Brianna (FD), Sebastian (Hskp), Danny (FD), Carmen (Hskp), Evelyn (FD), Katrina (FD), and Janet (FD)