Hotel Preferred di Pasadena

Clean and tidy room, front desk is helpful.

The people at the hotel are very sweet and accommodating but they need to do better when cleaning hotel rooms…the sink smelled like sewer water. I thought it’s just one night but every time we turned it on it was a strong odor. I felt gross even washing my hands, let alone brushing my teeth. The drain should be cleaned at hotels. The vents were full of dirt. I had my baby and it just disappointed me more than anything..it felt dirty. It was too late to switch or do anything. Please do better for the health of others.

孩子在Pasadena上學 來洛杉磯找孩子定的酒店 這個酒店很乾凈呀 推薦來Pasadena的可以住這個酒店 我們需要微波爐 直接就把微波爐送到房間裏面去了 方便我們熱外賣 根棒 走路就可以到一家target 附近有個city hall環境很好

1.停車場免費且車位充足，停車場就在酒店院子裏，非常方便。 2.1.6km處有Target平價超市，生活用品和食物購買很方便。更遠一點有**舅，開車比較方便。 3.酒店東面三百米處有一家日本料理，味道不錯，連吃兩天。YELP用起來。 4.酒店安全性良好，沒有發現異常現象。 5.四樓淋浴間淋浴水量偏小，需要多沖洗一下。 6.可以不用每天都清潔房間，掛免打擾牌，節約小費。 7.四樓房間外的酒店設備夜間聲音有點響，對聲音敏感的人要慎重。 8.早餐衹有牛奶橙汁咖啡，麪包麪包卷和麥片。沒有肉蛋。

The location is very convenient for Pasadena and surrounds. It's just a short walk to shops and restaurants and felt safe at night. The front desk staff were polite and friendly. Downsides: They were heavy-handed in using an industrial strength room deodorizer in lieu of giving it a deep clean. The smell barely faded after leaving the window open 24/7. We found kibble on the floor because they hadn't vacuumed properly. (Maybe the previous pet-owner occupant was the reason for the deodorizer?) The fridge wasn't working and they did try to fix it. But in the end it never worked so we had to through out all of our perishables. The room never felt that clean or well cared for. No, I would not recommend staying here.

Hotel yang sangat bagus, sarapan yang mewah, dan haiwan peliharaan boleh menginap secara percuma. Ia sangat mesra, tempat letak kenderaannya besar, dan kaunter penerimaan tetamu mesra. Secara keseluruhan, saya sangat berpuas hati.

One bottle of mineral water for 3 guests booking in the room! Front desk said this is as per State Law that only 1 bottle for 1 room! Room service needs 24 hours notice! Message of daily car park charges was not delivered clearly, we were charged 4 days x USD30 for zero use of overnight parking. Original charges was 7 days, hotel front desk took away 3 days and charged us 4 days, although this is out of goodwill, I still feel that this is badly handled.

Clean and new hotel in a great location to visit Pasadena. Walking distance to a large selection of restaurants and some shops. No thrills but has everything that you need for a hotel in a very relaxed atmosphere. Highly recommended for Pasadena.

Our family had a leak in our home and were displaced for about a month. After staying in 4 other hotels prior to the Residence Inn, we decided to choose the Residence Inn Los Angeles Pasadena / Old Town for the remainder of our displacement. Overall our stay was great! The staff, especially the morning front desk team, was very friendly to us, and our family was able to become very familiar with them. Our daughter even made some of them friendship bracelets! The rooms were spacious, and for the most part, quiet, and we took advantage of some of the amenities like the gym and free complimentary breakfast. The only thing I would suggest improving upon would be the communication between the sales team and front desk, and front desk and housekeeping. There seemed to be some communication breakdowns between the departments. I'd also suggest that the sales team be more responsive to the guests when asked questions. I sent two emails and never received a response, and instead, had to also follow up with phone calls. That isn't the best business practice in a hospitality setting. Other than those small issues, the hotel was clean, modern, and quiet. It was a great place for an extended stay with children. The location is perfect as its a VERY short walk to restaurants, bars, and shopping in Old Town Pasadena. Also, it's only a short drive to the Rose Bowl. God forbid we are in that position again, but if we are, we will certainly stay at the Residence Inn Los Angeles Pasadena / Old Town! Special shout out to: Kayre (FD), Brianna (FD), Sebastian (Hskp), Danny (FD), Carmen (Hskp), Evelyn (FD), Katrina (FD), and Janet (FD)