Unfortunately our Winter Deal was not as we expected. On approaching the hotel we were impressed and looking forward to an unusual stay in an unusual venue. However, our room (107) is dated; dirty in places and needs lots of repair tbh. Uncomfortable bed and shower over bath difficult to use. Shower screen was filthy! Frayed carpet between bedroom and bathroom. Window wouldn't stay open. Once unpacked in the afternoon we took a walk around the grounds and had a drink in the Wine Cellar which was nice. Dinner, however would disappoint again! Food was good, however we had to ask for our table to be cleaned when we were sat down! Yes a dirty table....basic!! We ordered wine and one of our glasses had a chip out of the base! We ordered fried chicken and soup for starters and the soup was served with butter and no bread roll !! Pointed out to waitress and one arrived later but again a basic and unnecessary error! Breakfast was also a complete disappointment. Cold offerings were cereals + croissants and pastries + yoghurt + fresh fruit salad + sliced ham and sliced cheese. The cereal station was messy when we arrived. Should be kept on top of by staff. We were seated by the wine rack/ display and noted a layer of dust on the surfaces!! Hot offerings are to order however some are only available by paying extra!!! We have had better choices at lower star establishments than we got here!! Guests wait a while but our hot food was OK once it arrived. Guests were however congregating at the top of the stairs waiting to enter the breakfast room (you have to book a time slot for breakfast) and because of the stair lift was hard to get past. This is a Health and Safety issue!! On check out not asked if enjoyed our stay. As previous guests of Nunsmere Hall our expectations were high BUT we were very very disappointed indeed!!! There is no comparison between the two establishments!!
Bagus
53 Ulasan