Penafiel Park Hotel & Spa

Hotel correcto, tiene todos los servicios necesarios. Habitaciones silenciosas y sin molestias.

I recently stayed at Penafiel park hot and, unfortunately, had a deeply disappointing experience that raises serious concerns about the safety and standards of this hotel. Our primary concern was the safety of the high chairs in the restaurant. These chairs are not secure for toddlers, as they can easily tip over, leading to potentially severe injuries. The hotel management's response that the chairs are "safe if used safely" is unacceptable. Safety should not depend on perfect usage, especially when it comes to children. We also encountered significant issues with the food service. We were served undercooked burgers at the bar, which poses a serious health risk. The hotel's dismissive response, focusing on the wait time rather than the safety of the food, was shocking. Food safety is not a matter of personal preference, and serving undercooked meat without confirming with guests is simply irresponsible. Additionally, despite requesting a cot/crib for our child, none was provided, leaving us to use a sofa bed. The children's playroom was also a concern, with sharp corners, exposed electrical outlets, and an unsecured exit leading to steep steps. These are significant safety hazards that should not exist in a four-star hotel. The lack of attention to guest safety and the dismissive attitude towards our concerns are deeply troubling. I strongly urge Penafiel park hotel to reassess their safety practices and customer service standards. Until these issues are addressed, I cannot recommend this hotel to anyone, especially families with young children.

Água da piscina interior mais fria do que quente. Nem todos os circuitos funcionavam. Jacuzzi com a temperatura da água boa, contudo estava com muita espuma, turva e pareceu-nos pouco higiénica. Quarto com limpeza razoável. Colaboradores simpáticos e atenciosos. O restante tudo normal.

Para spa não recomendo. Desilusão! As funcionárias atenciosas e muito simpáticas mas o spa muito fraco. Barulhento por não haver restrição de idade mínima dos utilizadores do spa. Muito pequeno, com muita claridade. Balneários muito fracos, sem mesas de apoio nem secadores de cabelo. O meu robe estava húmido e tive de usar o mesmo robe molhado depois da massagem. Sem oferta nenhuma de detalhes de relaxamento, tipo chá ou outros. Para um momento de relaxamento claramente não recomendo.

Nous avions l’habitude d’y aller 2 fois par an moi et ma femme, Mais cette fois ci la qualité a vraiment chuté ! - Diner: buffet pas beaucoup de choix, 3 salades et 3 plats de résistance ( très basiques) pour 30 EUROS PAR PERSONNE. J’ai mis 2 étoiles juste parce que le service était correct et le petit déjeuner toujours impeccable. En conclusion: l’hôtel est relativement bien mais le restaurant a éviter (c’est de l’arnaque)

Estivemos nesse adoravel hotel,no dia 11 e 12 de novembro.Fomos muito bem recepcionados pelo Paulo e sua equipe. Era dia de Sao Martinho e tivemos a sorte de participar de um excelente jantar ,numa noute muito animada,foi realmente inesquecível,tomamos o vinho novo ,a jeropiga e comemos as deliciosas castanhas,que sao propias dessa epoca. O nosso apto era muito bom,com uma linda vista para o jardim. Café da manha delicioso e super completo.Infeluzmente nao tivemos tempo para curtir o spa,que nos pareceu muito bonito e organizado, Com toda certeza tivemos belos momentos,dos quais sentiremos saudades.Super recomendamos.