Stayed this past weekend (late April) and had booked the ” 1 KING BED 1BDRM SUITE NONSMOKING” one month prior. That room title is the exact listing from the hotel website. Upon checking in and arriving to the room I found out that I had a king bed studio room. I asked the front desk about the suite I booked and was told that the hotel does not have suites, as it is a ”Hampton Inn” and not a ”Hampton Inn and Suites”. I mentioned the 1-bedroom suite that I booked and showed the front desk the reservation and the website description, but was told that is incorrect. They informed me that the room I got was a ”larger” than standard room, although I can't confirm because I only saw the one room. I was assured that I had the best room type in the hotel, even though it was not what I booked. I specifically booked this room because it was listed as 1-bedroom suite, which I needed for my family, while also paying a higher price than the standard room. Had I known this was studio I would not have stayed at this hotel as I could have stayed at another Hampton or Homewood at Westgate. I have confirmed those hotels do have suites. At the point of check-in I couldn't relocate due to the time, effort, and the same day price difference at other hotels would have been too much, so it was not worth it to move. Needless to say, I was disappointed at the false advertising on the room listing and that the front desk could not do anything to help. Otherwise, there were no issues at the hotel. It is a standard Hampton, nothing exceptionally good or bad to report, just average. It is located in a very busy shopping area near Arrowhead mall and Peoria sports complex with a lot of shipping and restaurant options within walking distance or a very short drive.
Bagus
104 Ulasan