Hotel berhampiran ECU Musalla, Perth

Booked last minute due to my cancellation of flight. They have renovation during my stay so a little bit uncomfortable. Breakfast not included, pay extra for it. I had issue when check in, take quite long to solve, wait for almost 1 hour. The location at the heart of CBD, walked around at night to see Christmas light. Amenities standard, no laundry service at the moment due to renovation, asked receptionist and she direct me to laundry service nearby.

Clean and good location. Really nice rooms with a lot of storage and privacy. Everything you need is there, it's just a little bit expensive for a Hostel and felt really anonymous.

Great location, friendly staff. Met our expectations. Decor is a little dated and old and the hotel restaurant and bar were closed for renovation which is a pity, but the hotel was convenient to walk to food outlets, trains and attractions.

My room faced the pathway leading to the car park and was very noisy with many people talking outside. Other services were very good, and I hope my room will be better one if I book again.

We stayed for a week as my son was visiting the University. My husband had stayed for six weeks when first arriving in WA, so had some insight. However, we ended up paying double what he did. The room was really tired, and had an adjoining door to our neighbours room (locked, but she was really sick and coughing the whole time we were there). As a result, it was really difficult to sleep, and the day before I left, I came down with the same symptoms she did. Not necessarily the hotels fault, but frustrating as I ended up sick for two weeks after leaving with the same symptoms as neighbour. Upside: close to the city (within walking distance), easy booking, easy check in. A lot of Uber Eats options available within close proximity. Also easy access to arterial route’s around the city. Downside: trip advisor pictures out of date (no pool), rooms are really tired, bathrooms even more so. Washing up has to be done in the bathroom. Rooms cleaned only once during eight day stays. Rooms adjoined to others have little to no privacy as you can hear literally everything. Parking can be challenging (we were there the weekend the Freo’s were at playing and were unable to park in the hotel car park at all). Had microwave but no cooker, so ended up buying ourselves a sandwich press for breakfast and lunches.

Probably the best hotel in a major Australian city. Incredible rooms and view, the best outdoor swimming pool. A poolside resort with worldclass restaurants and shops just outside from the CBD

Lots of the reviews here, I believe, are reviewing Mercure on Hay (the newer, more upmarket hotel and possibly better of the two although I haven’t seen it), whereas lots of reviews in Mercure Perth on Hay are referring to Mercure on Irwin. I’ve compared the photos and the hotel details and official photos are definitely that way round. SO… this one, Mercure Perth (which is on Irwin St) is the bad one. It’s awful. It’s tired, badly fitted out, dingy and I hope never to stay here again. My room was down a corridor of *****ed (and stained) carpet that made me feel nauseous to look at. The room was ok, the bed comfortable, but more stained carpet, and lots of things didn’t work. Several light bulbs were broken, lots of curtain hooks missing, the room safe didn’t work, the bath had a rusty patch in it. The aircon was too cold for me and I followed the instructions to turn up the temperature but it didn’t warm up. Two phone calls and three hours later, someone attended my room, told me the air con wasn’t adjustable as it’s one temperature for the whole building so the instructions were incorrect. He turned it off (supposedly) and I then spent my stay with no aircon although the room was still cold and not stuffy and the control panel didn’t say ‘off’ so I think the whole thing was just BS and they couldn’t be bothered to deal with it or give me another room. Staff care factor of the attendant was zero, and of the front desk staff, close to zero. I got woken up in the early hours of the morning several times by skip bins being moved around in the laneway outside (very loud chains being dropped in the skip bins and noise reverberation). The next night the fridge started making such a loud noise in the middle of the night that I had to turn it off and use the spare towels to absorb the water as it defrosted. I’m just curious why Mercure keep this one running. Perhaps it’s set at a different price range but it’s not doing their brand any favours with two Mercure hotels so close together, especially with all the reviews mixed up.

Probably my worst check in experience ever, soured by experience considerably. No staff at reception on arrival mid afternoon so had to go to restaurant to try and find staff member to ask how to check in. When receptionist finally arrived there was no apology for long wait and she was very rude and abrupt

We upgraded to an executive room, which was very comfortable. We could not get near enough to the hotel on arrival to park and check in. There is a small very narrow lane way that runs from Wellington St to Murray St with no indication of which way the traffic flows. We parked up eventually on Murray St in a multi storey and fortunately our one suit case was easily wheeled the 100 metres or so to the hotel. The hotel info was all available on the room tv screen. I checked breakfast times and saw it was served up to 10-30 am on a weekend. Next morning we arrived at breakfast at 9-45 am. The waiter looked somewhat taken aback. There was only enough orange juice for 1 person, the tank on the tea maker was dry, there was no butter or bacon. The water tank was refilled, butter produced. The chef lifted the lid of the scrambled eggs and they looked disgusting. I asked the waiter if we could have a fried egg. He had to go find the chef. He cooked the eggs, burnt on the bottom runny white on the top. My breakfast at a cost of $30 consisted of one slice of toast 3 mushrooms, half a scoop of congealed baked beans and half of a very sad looking tomato, plus the delicious burnt egg, one cup of black tea. I heard the waiter and chef grumbling together about breakfast times and their attitude prevented me from complaining and asking for fresh food. It transpired that breakfast time had been changed to finish at 10am. The receptionist enlightened me as we checked out next day. There was still a sign on reception saying that breakfast on a weekend lasted until 10 -30am. Needless to say we breakfasted elsewhere next day. It's a soul less hotel, with about as much vibe as a grave yard. We used the fantastic bar of the new Novotel directly behind Rydges. I also found we could have stayed there at a cheaper rate! Will not be returning.

Not my first time in a doubletree Hilton but this one was rather disappointing. We arrived at the hotel at around 7pm, check in was a breeze, except that there is no porter to assist. We have many pieces of luggage but thankfully the receptionist. Jessica, helped us with the luggage before my husband was back from parking. Parking is a slight walk away and it is not very convenient. Please give the breakfast a miss. Our room came with breakfast but the breakfast was so bad! Everything was hard and cold, there wasn’t even coffee like cap or flat white available. When we asked the waiter for it, we were not informed, but the coffee charges were billed to our room charge.  Frankly, I like the room layout but the housekeeping has some room of improvement to go. Though we turned on the ‘please clean the room’ button before leaving for the day, the room wasn’t cleaned until we called when we were back. We were told that room is only cleaned upon request! (But we did request for the whole day). The receptionist who answered the call offered to change the towel only but I insisted my room to be cleaned. When the housekeeping team arrived, he only changed the towel (and forgot the main bath towel) and no vacuuming was done at all. Conditioner was off as someone may have added water to the bottle but the housekeeping team did not check and refill properly too. (307) Location is convenient, near to many nice eateries but right opposite some adult shop.