Hotel berhampiran Kaarta Gar-up, Perth

Booked last minute due to my cancellation of flight. They have renovation during my stay so a little bit uncomfortable. Breakfast not included, pay extra for it. I had issue when check in, take quite long to solve, wait for almost 1 hour. The location at the heart of CBD, walked around at night to see Christmas light. Amenities standard, no laundry service at the moment due to renovation, asked receptionist and she direct me to laundry service nearby.

Great location, friendly staff. Met our expectations. Decor is a little dated and old and the hotel restaurant and bar were closed for renovation which is a pity, but the hotel was convenient to walk to food outlets, trains and attractions.

Clean and good location. Really nice rooms with a lot of storage and privacy. Everything you need is there, it's just a little bit expensive for a Hostel and felt really anonymous.

Lots of the reviews here, I believe, are reviewing Mercure on Hay (the newer, more upmarket hotel and possibly better of the two although I haven’t seen it), whereas lots of reviews in Mercure Perth on Hay are referring to Mercure on Irwin. I’ve compared the photos and the hotel details and official photos are definitely that way round. SO… this one, Mercure Perth (which is on Irwin St) is the bad one. It’s awful. It’s tired, badly fitted out, dingy and I hope never to stay here again. My room was down a corridor of *****ed (and stained) carpet that made me feel nauseous to look at. The room was ok, the bed comfortable, but more stained carpet, and lots of things didn’t work. Several light bulbs were broken, lots of curtain hooks missing, the room safe didn’t work, the bath had a rusty patch in it. The aircon was too cold for me and I followed the instructions to turn up the temperature but it didn’t warm up. Two phone calls and three hours later, someone attended my room, told me the air con wasn’t adjustable as it’s one temperature for the whole building so the instructions were incorrect. He turned it off (supposedly) and I then spent my stay with no aircon although the room was still cold and not stuffy and the control panel didn’t say ‘off’ so I think the whole thing was just BS and they couldn’t be bothered to deal with it or give me another room. Staff care factor of the attendant was zero, and of the front desk staff, close to zero. I got woken up in the early hours of the morning several times by skip bins being moved around in the laneway outside (very loud chains being dropped in the skip bins and noise reverberation). The next night the fridge started making such a loud noise in the middle of the night that I had to turn it off and use the spare towels to absorb the water as it defrosted. I’m just curious why Mercure keep this one running. Perhaps it’s set at a different price range but it’s not doing their brand any favours with two Mercure hotels so close together, especially with all the reviews mixed up.

We upgraded to an executive room, which was very comfortable. We could not get near enough to the hotel on arrival to park and check in. There is a small very narrow lane way that runs from Wellington St to Murray St with no indication of which way the traffic flows. We parked up eventually on Murray St in a multi storey and fortunately our one suit case was easily wheeled the 100 metres or so to the hotel. The hotel info was all available on the room tv screen. I checked breakfast times and saw it was served up to 10-30 am on a weekend. Next morning we arrived at breakfast at 9-45 am. The waiter looked somewhat taken aback. There was only enough orange juice for 1 person, the tank on the tea maker was dry, there was no butter or bacon. The water tank was refilled, butter produced. The chef lifted the lid of the scrambled eggs and they looked disgusting. I asked the waiter if we could have a fried egg. He had to go find the chef. He cooked the eggs, burnt on the bottom runny white on the top. My breakfast at a cost of $30 consisted of one slice of toast 3 mushrooms, half a scoop of congealed baked beans and half of a very sad looking tomato, plus the delicious burnt egg, one cup of black tea. I heard the waiter and chef grumbling together about breakfast times and their attitude prevented me from complaining and asking for fresh food. It transpired that breakfast time had been changed to finish at 10am. The receptionist enlightened me as we checked out next day. There was still a sign on reception saying that breakfast on a weekend lasted until 10 -30am. Needless to say we breakfasted elsewhere next day. It's a soul less hotel, with about as much vibe as a grave yard. We used the fantastic bar of the new Novotel directly behind Rydges. I also found we could have stayed there at a cheaper rate! Will not be returning.

We have a great stay at Pan Pacific Hotel in Perth. We will definitely book this hotel for our future trip.

I don’t think this hotel is in the best part of town but it is fairly central and easy to walk to some of the sights in the CBD and about 10 minutes walk from the station. However I wouldn’t walk around here at night on my own. I checked in quite late in the evening after a long flight from the UK. I had booked a small queen room and it was small. There was only a bedside table on one side of the bed, no wardrobe but two hooks with hangers on. There was a kettle, safe and fridge. The hotel website also mentioned a washing machine and tumble dryer for guests. What they did not tell me before I arrived was that there was building works going on in the hotel which started at 8 am. Not great when I was struggling with the UK / Australia time difference. It was quite noisy. The bed was really comfortable as there was a padded mattress topper. There was also air-con in the room which could be used to heat or cool the room. Although there was a mirror over the sink in the bathroom there was no mirror in the room with decent lighting to sort make up etc. out. There was a full length mirror near the door but not particularly well lit. The shower room was clean, with two large newish white towels provided. The water from the shower was hot, and decent pressure. It did leak a little under the door but not too much to become a problem. One of the issues with the room was noise control - I could clearly hear my neighbours raising and lowering the blind so there was definitely noise escape around the large windows. I was also woken during the night by one of the neighbours snoring loudly. And woken a few times each night by people returning to their rooms late. There is no restaurant for breakfast at the hotel but there are plenty of cafes locally. I chose this hotel because it was priced competitively but would not have chosen it otherwise

I really don’t like writing bad reviews but this place just doesn’t deserve a great rating. The location is good and the rooms a big. I did get an upgrade to a suite, but everything is very dated. On my window, they had masking tape which I suspect was to avoid wind whistling through. That’s not a really great look though. Check in was a disaster. Admittedly it was Friday evening and there was a lot of people arriving for the weekend, but clearly they weren’t planning their staff needs properly and it was ridiculous. Not only that, but their EFTPOS machine was not working so you had to fill-in a paper sheet. I get technology goes down, but honestly that was just bad. To be fair I was not feeling well when I arrived, so the whole thing just seemed a lot worse than it probably was and the staff were actually quite nice, despite the fact that they were clueless. I had sent a message to the hotel prior to arriving with a couple of specific requests, which they did the absolute opposite of which just made me laugh. They weren’t a big deal, but it’s the little things that count, especially when you’re a diamond member of their loyalty program. I think the place just needs a freshen up and the staff need to get plugged in. I wasn’t actually going to even write a review, but what pushed me over the edge was when I turned on the shower and watched a whole pile of hair swirling around in the bottom of the shower stall.

We got a unit that says no window and since there is no other places with decent price and this is the only one that looks decently priced we tried for 1 night and we were very surprised with the outcome. It's nice and even without a window it's by far one of the most cleanest and nicest hotel we have stayed so far. It's right beside the car park and tucked away at a corner but that didn't bother us. We love it actually. It's also on ground floor so we didn't had to climb stairs or wait for lift. The check in was seamless with automatic check in. Amenities is great. Distance was a bit far from station but it's a good exercise and walk!

The Sebel West Perth provided a budget-friendly accommodation option during my recent trip, allowing me to stay right in the heart of the city without breaking the bank. The staff at The Sebel West Perth were friendly and efficient. While not overly luxurious, the hotel's lobby and common areas were tidy and well-maintained. The check-in process was quick, and the staff was readily available to address any inquiries. The rooms, though basic, were clean and had all the essentials for a comfortable stay. While the furnishings were not the most modern, they served their purpose. The bed was comfortable enough for a decent night's sleep after a day of exploring the city. The hotel's location was undoubtedly its strongest selling point. Being situated right in the city center meant easy access to popular attractions, restaurants, and public transportation. This convenience allowed me to make the most of my time in the city without spending much on transportation.