Hôtel le Village Provençal, Aix-en-Provence Nord

The facilities and decoration create a calming environment that we definitely enjoyed. However, while the rooms were larger than expected, they housed only the necessities. A mini fridge was lacking, which was undoubtedly inconvenient. Service was much poorer than expected. For example, we asked for our room to be cleaned, and within 10 minutes, it was apparently done. To no surprise, the room had not actually been cleaned. Trash was taken out and a vacuum was brought to the room, but the beds had not been made (properly) and the toilet paper was not refilled. Upon asking for a toilet paper roll and an extra towel as we were given only 2 for a room of 3 people, we were met with a careless response that resembled this: "I already gave you a towel when I cleaned your room, was that not enough? I'll leave a roll of toilet paper here" - here being a surface in the lobby for us to take. Disappointed, we hope to see improvements in the service and maintenance as the location is convenient and the accommodation is beautiful. All in all, this hotel is not worth its price.

Très bon accueil êtit hôtel familial d'une trentaine de chambres au calme reposant 2 piscines interieure et exterieure grande chambre 24 m² excellent rapport prix qualité belles terrasses détente affaire de famille avec des patrons très accueillant; j'y suis venu passé un week end prolongé qui m'a permis de découvrir le luberon tout proche.