Hotel Mesra Haiwan Peliharaan di West Perth

The check in and check out process are very smooth. Nice breakfast. Would love to be back again. Breakfast team done a great job.

My family and I stayed at the Perth Mercure hotel and upon check in were told there was a bond for the room. We paid cash for the room and then was told if paying cash for bond it would be $100 dollars and $500 on card. We chose to pay cash. We were then told we still need to give our card so we did. After the transaction we were told a statement would be sent to our email. When we checked out we stated there wasn't a statement sent to us for our stay and how long before the return of our bond seeing as we paid cash. We were told 3 weeks. Wow we thought and carried on. 3 weeks later we called and asked what the go was as we never received bond not a statement and stated about the price of bond and what we were told as far as the price goes for card or cash. Because there was never a statement in the first place there was no record of a cash bond. In saying that we were then told that it was the other way around that is was $500 for cash to be paid on the bond and $100 for card. We were told something totally different. Because there was never a statement there is no trace of a bond paid in cash and are now out of $100. In final I was told that the employee had been working there for some time and would have never told us $100 bond and because there was no trace of it there would be no refund. Ultimately we were liars because the bond for cash in the hotel's procedure isn't the amount we paid and there was no trace of that payment being made in the first place. Won't be staying there again and will make sure to pay by card to avoid people making money off of my family and I. What a shame