Hotel Mesra Haiwan Peliharaan di Cuenca de Pamplona - Pamplona

This was a very nice hotel, clean and comfortable. However, we had two issues. Firstly we could not add our drink costs to the room bill, everything had to be paid up front. Our main issue though was on the second day of our stay we had a long day at the San Firmin festival in nearby Pamplona so decided to eat dinner at the hotel. We went to place our order well before the 10.00 deadline but we were refused and told the kitchen was too busy ! This is a dreadful way to treat residents, the hotel was very expensive anyway, and we ended up eating re heated tortilla from the bar. The restaurant was not busy, it was half empty but the staff member told us bluntly there was no way he would order us food. We would not recommend this hotel for that reason. Awful way to treat residents.

Went there during the running of the bull festival so room was extremely expensive. I would not rate it as 4 star as some 3 star hotels are as good & provide better facilities. It does have a gym & sauna & restaurant & bar. Room is standard size, a bit dark because the lower half of the room is painted dark grey with a big dark picture above the bed head. I would say bathroom has been renovated but not the bedroom. Study table & chair look old. Window faces a wall on the 5th floor. 2 bots of water & 2 small bots of white wine & a pkt of soft jelly lollies are welcome gifts. No coffee/tea making facilities so I requested for a kettle with some tea/coffee. A kettle was provided with a couple of teabags, no coffee & some milk for 1st night. No more stock was replenished even though we stayed for 3 nts. I suppose I would hv to keep requesting for more stock, Housekeeping is done everyday but towels not changed everyday like some hotels. Hair/body wash in one is provided but no hair conditioner like most hotels in Europe. No face washers provided unless requested. No iron or ironing board. There’s a safe in the room & a sml fridge. Aircon works well. TV is very small. Remote control is very hard to press to change channels & we just manually had to press buttons at the back of the TV. Went through a lot of channels but I don’t think there’s any English channels. Tried to take a picture with the bull placed at the front of the hotel without even touching it or close to it but a couple of the staff got into a fit. Pretty unpleasant.

Todo muy bien, el hotel y su ubicación. El único detalle realmente incómodo fue el siguiente: las toallas eran nuevas y las colocaron sin previamente ser lavadas, tenían una especie de olor fuerte a químico y al secar no absorbía el agua y te dejaba todo el cuerpo lleno de pelusas. Realmente desagradable que todas las toallas para el cuerpo estuviesen así, lo comenté en recepción y me dijo que eran nuevas y por un error las colocaron sin lavar previamente.

During our outward journey to Belgium, our first stop was the hotel “El Toro Hotel in Pamplona”, located not far from the highway, a large private parking lot, a very good restaurant, and a very nice breakfast. The rooms are spacious, the beds are very good and the staff is super friendly, so it is highly recommended for anyone who goes this way, as long as we can still visit this place.

Todo genial muy bien ubicado bien equipado tenía todo lo necesario,lo único que no me dejaron sábanas y toallas para las nenas que dormían en el sofá cama ,como era para una noche nos apañamos con los nórdico que había pero podías comunicarte con la recepción a través de la aplicación.La limpieza excelente ojalá se conserve así .Recomendable .

We have stayed at this hotel every year for the last 8 years when it was the Alma and the standards and service have always been excellent. Sadly, this is no longer the case having been taken over by Eurostars. The reception staff were as delightful as ever checking us in. The first shock came when we were told that the spa is no longer free but subject to a charge of 15 Euros per person for 1 hour. The spa was never busy so I can only conclude that this is a money making exercise by the new owners. If they did want to limit numbers they could simply employ a booking system without the need to charge. The better news on check-in was that we had been upgraded to a room with a terrace rather than just a balcony. The first task on arriving in the room was to make a coffee (no drink offered at reception as there always used to be). There was no milk in the room (and no complimentary water, only some in the fridge costing 4 Euros), so I rang reception to ask if they could bring some to our room. This quickly arrived but the receptionist was rather embarrassed to tell us that on this occasion there would be no charge for the milk but if we requested any more, there would be a charge. We could go to the bar ourselves and collect some if we wished. Not the sort of service we had when it was the Alma. The terrace had no furniture at all so I asked where this was. Apparently none of the rooms had any outside furniture. The previous owners had taken these items away and in the subsequent 3 months, the new owners had, apparently, been unable to source any outside furniture. The terrace was useless, therefore, unless you wanted to sit on the ground. We did pay to use the spa but had no bath robes in our room. Only when we arrived in the spa did we see someone else with a bathrobe. On checking with reception, it appeared that we should have had some in our wardrobe. The receptionist quickly found us 2 robes. If the hotel is now charging to use the spa, I would expect it to be in excellent condition. Sadly, 2 of the three shoulder jets were not working and, once again, there was no water available as there always used to be. We ordered food at the restaurant for our evening meal and I then asked to see the wine list only to be told that they didn't have a wine list but the waiter could recommend some to us. Just in time, we stopped him opening a bottle costing 45 Euros. A restaurant of this standard with no wine list seems extremely odd. In the morning, we went for breakfast and were asked our room number and told it was a buffet breakfast. We had several items from the buffet but I could not find any yoghurt. I was told they had none until some more was delivered. It seems very strange that a hotel of this standard should fail to keep supplies of such a basic breakfast commodity. No one approached us during our time in the restaurant to offer any other food for breakfast. On finishing I went to reception to ask if they had stopped

We pay the rate that they offer , but looks like we barely can have a room. Really poor check in service, we ask for a coffee maker ( that we had in Nh Zaragoza ) and they said our rate doesn’t include anything. We don’t ask for discount, but be careful to ask what is included. We never feel welcomed. Never come back to Nh hotels . Choose something else .

Una cama súper cómoda que es muy importante para el descanso. Personal súper, siempre dispuestos a ayudarte en todo. Hay un restaurante y puedes tomar un tentempié o algo más elaborado. En resumen todo ha estado muy bien.

El hotel totalmente renovado tiene muy amplias habitaciones, con buen nivel de confort y decoración. Su ubicación es perfecta, de facil acceso, en un entorno que asegura el descanso, y permite visitar a pie todo el casco viejo. Una muy buena elección.