Hotel Mesra Haiwan Peliharaan di Moreno Valley

I would never choose this residence inn to spend my nights there. This was my first and hope was my last horrible experience with Marriott associated hotels. The moment that I walked into the residence inn, it started to go wrong every steps. When I checked in, I was placed in the first floor with my platinum status. It was not able to activate my mobile key. The front desk person was not able to access at that moment. She said that I had to ask my manager to active it for me. I went to the room and tried to turn on TV, there is no remote control. I went to the front desk to ask one. After that, I went to bathroom, there was not bathroom amenities were placed. I went to front desk again to ask for bar soap. I spot the floor had a hair tie and a green contact lens on the bathroom. Was the room vacuum and cleaned? I also found previous person left a big yellow package on the dining table bar stool. All pictures were attached. The refrigerator was excessively being damaged. I started to question; Was housekeeping cleaned this room? After I took a shower, there is no hair dryer. I called the front desk, the person told me I am sorry, I don’t have a hair dryer and housekeeping closed. I told her” You want me to sleep with my wet hair???” She was not sincere tried to resolve my issue. She said that I will ask my manger to change the room with everything equipped the next day since I spent two nights with them. I was giving a hope up and waiting for a room change. I went day shift front desk and asked her for a room change. She told me that all the rooms were not clean once the room was cleaned that we would notify you. I told her that I brought my suitcase in the front and just placed my luggage to the refresh new and clean room. When I came back in the afternoon, the different front desk staff told me that you are still at your old room which is first floor, all the rooms were booked. When I came back and attempted to use my mobile key and still not working. I was so upset and walked into my room and noticed nothing was cleaned and the hair dryer was still missing in my room. The front desk brought me a hair dryer. All the problems were continued to day 2. No staff were bothered to report all my issues to the supervisor or seriously addressed about my issues that I encountered. After I spoke to the supervisor that she did not know what’s reasons were to request for a room change. No staff was reported and mentioned to her. Even though the supervisor got one-night points back to my account. I really don’t care about the night points. I want to feel respect and feel comfortable and ease to where I stayed and not to worry so many things. This is so far below my expectations. Hope the staff got more training about attitudes towards customers and how to resolve issues in a timely manner. This is not Acceptable customer service!

I was in town for my mother's funeral and the staff was very kind and sympathetic. I was checked in by Kati and she was very patient with me and all of my concerns. Thank you so much for your tenderness. I am so there was no freshly baked cookies, but that is okay. The coffee was always fresh and the breakfast was great. I loved the little mini omelets, those were great! I would recommend this hotel for several reasons. One, it's located in a shopping plaza, which means there are SEVERAL restaurants and markets to walk too. Parking is free. The rooms are very nice and comfortable, it's right off the freeway, and like I said, the staff is very nice.

I travel frequently between Northern California and New Mexico. This area is a great ”half-way point”, so I end up staying for the evening. After trying out a few other questionable places (at one place, I had a person banging on my door at 1 am shouting for Rita, and that's not my name), I finally found this hotel. It's perfect to me. The front desk and staff are really nice, and I've never been disturbed in my sleep while staying here. I always found a place to park, and there are TONS of nearby restaurants/stores to choose from. Also, there is a Shell gas station right next to the hotel, so the morning departures have always been awesome. I have stayed here about seven times so far. Overall, a great hotel!

I am a traveling nurse and was looking for a hotel to stay at during my contract. I booked online and the fees described were drastically different when I arrived at the hotel. They charge $25 a night for a dog and a $100 deposit that is only refunded after 7days. When I brought up the charges that were on the website they just said to bad. Staff was incredibly rude and did not care to provide a good experience. The hotel is dirty!! It’s in a terrible neighborhood and I did not feel safe at all. Also the pool was closed, when I asked why they said “ it’s too much work to clean it”. Will never stay here again. Worst experience I have had.

Nice and clean rooms really friendly staff management goes over and beyond to make it a great stay. The young lady at the front desk was was always sweet and friendly. I just do not agree with they do not have security its not the best neighborhood but inside the hotel is Great

They are very accommodating and sweet it was a bit busy when I came to check in but they got me through with ease. I wouldn’t mind coming back to this place. The service was great the room was clean and up to my standards. I highly recommend this business.