H Boutique Hotel Xplorer Kota Damansara

The water heater in my room did not get hot enough. It was very disappointing to have a cold shower after a long day. The bed frame in my room was broken and made a lot of noise. It was difficult to get a good night's sleep.

Location is good, you can have food every where. But! misleading in booking system. I selected the room type with window and city view, but since it is a self check in, only a number to call, but was told that all room has no window.  Check in with kiosk, and I need to re-check in every day, in order to get my room card. But need to call them, then they will remote access to the kiosk, key in all the username and password, which is very insecure, coz everybody can see it. My room is 208, they wrongly give me the 308 room card at the kiosk, then when I call up again, they just simply give me my room card… they didn’t check which room I actually stay? How insecure it is! When I go to check out today, and want to claim back my deposit at the kiosk. The system shows that my deposit was claimed. I called up the number again, she said I already claimed at 7am. I was still sleep on that time, how I claimed it? Then I request to have the CCTV record, then she just pass back the deposit to me thru the kiosk, omg… what is going on? It is very dangerous hotel. I feel very insecure and unsafe. Will not stay again.

The location is good as it's near the convenience stores, restaurants and even pharmacies. The room is REALLY small. The hallway carpets are also mostly stained. For this price, I'd expect a bit higher quality room conditions. The self-service kiosk is ok but not the best. When I checked out, the cash is finished and I had to go to the reception a couple of times. I think it should be made possible to check in/out in BOTH ways, via the kiosk or at the reception. However, the front desk person is helpful. Overall it's not bad, but given the room conditions, I think the price is a bit high.  

Hotel is within 5 minutes walk from Surian MRT station and Tropicale Garden Mall, and is opposite Sunway Giza Mall. There are also numerous eateries in the vicinity (there's a Koi Tea store in the same block, just a few stores away). My room is small and windowless but it's clean and comfortable, and the price is very competitive. WiFi is also stable (I managed to watch YouTube videos at 720p or 1080p with no issues.) There's a water dispenser at the reception so there's no need to buy bottled water if you have your own bottle. Please take note that the reception is manned only from 9am to 5pm.

I booked the room with a window but they gave me the room without a window and cannot help me to change the room. The air-conditioning made a noise loudly all night. we cannot sleep all night on the first night. The second morning we ask for another room. Then the new room is ok and with a window.

The room was so small that there's no space to place our luggages. As compared to the photos shown, it's so much smaller that it's more suitable to place just a single bed for single person.