Ulasan Centara Mirage Resort Mui Ne

Jawapan daripada Pihak Penginapan: Dear Ms/Mr. Wangzong, Thank you very much for taking time to share your feedback with a high rating.We are glad to hear that you and your family had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and look forward to welcoming you back again for a more delightful experience.Sincerely yours,Willow NguyenGuest Service Team

Jawapan daripada Pihak Penginapan: Dear Tài Khoản Khách,Thank you very much for taking the time to share your feedback with such a high rating. We are delighted to hear that you enjoyed our large property, pools, and facilities during your stay.We appreciate your comment about the need for a buggy for getting around the hotel. As our resort is quite expansive, we understand how this can be an important convenience, and we will continue to improve our transportation options for a more seamless experience.May I take this opportunity to thank you again for staying with us, and we look forward to welcoming you back for an even more delightful experience.Sincerely yours,Jason NguyenDuty Manager

Jawapan daripada Pihak Penginapan: Dear Arielle Liu,Thank you so much for your fantastic feedback and the perfect rating of 5/5! We are thrilled to hear that you had such a memorable experience at our resort, especially with the New Year celebrations and live performances.We're delighted that you enjoyed the wide range of kids' entertainment and the exciting events we hosted. It’s always our goal to provide a fun and lively atmosphere for all our guests.Thank you again for choosing to stay with us. We look forward to welcoming you back for another wonderful stay in the future!Sincerely,Jason NguyenDuty Manager

Jawapan daripada Pihak Penginapan: Dear Tài Khoản Khách,Thank you very much for taking the time to share your detailed feedback and for the wonderful rating. We are pleased to hear that you enjoyed the spacious resort, beautiful views, and the friendly and helpful service from our staff.We also appreciate your comments on the breakfast selection, the buggy transportation, the pool area, and the gym. Your insights about the limited shopping options and the lack of alternatives for milk at breakfast are noted, and we will certainly look into ways to enhance these offerings.We regret that the English language barrier caused some inconvenience and will continue to work on improving communication with our international guests. Additionally, we are grateful for your feedback on the Italian restaurant, and we will pass along your comments to the team.Thank you again for staying with us, and we hope to welcome you back for another enjoyable visit in the future.Sincerely yours,Jason NguyenDuty Manager

Jawapan daripada Pihak Penginapan: Dear Arjun,Thank you so much for your fantastic feedback and for giving us a perfect rating! We are thrilled to hear that you enjoyed the infinity pool, the service, and the breakfast. It's also great to know that you found some nice seafood spots nearby.We truly appreciate your kind words and look forward to welcoming you back for another memorable stay!Sincerely yours,Jason NguyenDuty Manager

Jawapan daripada Pihak Penginapan: Dear Sir/Madam,Thank you very much for taking the time to share your feedback with a high rating. We are delighted to hear that you had a pleasant trip and enjoyed your stay with us.May I take this opportunity to thank you again for staying with us and for your valuable suggestion regarding an alternative restaurant for breakfast. We truly appreciate your feedback and will certainly consider this as we strive to improve our services. We look forward to welcoming you back again for an even more delightful experience.Sincerely yours,Jason NguyenDuty Manager

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you very much for taking time to share your feedback. We are glad to hear that you and your family had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and look forward to welcoming you back again for a more delightful experience.Sincerely yours,Quang Ngo - EAM

Jawapan daripada Pihak Penginapan: Xin Chào anh Dat Hung, Cảm ơn anh rất nhiều vì đã dành thời gian chia sẻ phản hồi trênChúng tôi rất vui khi biết được anh và gia đình đã có những trải nghiệm tuyệt vời tại khu nghỉ dưỡng.Sự hài lòng của khách hàng với các dịch vụ và cơ sở vật chất của khu nghỉ dưỡng luôn là niềm mong mỏi và khích lệ động viên tuyệt vời tới toàn thể cán bộ nhân viên.Chúng tôi luôn tôn trọng và đánh giá cao ý kiến góp ý của khách hàng vì đó là cơ sở rất quan trọng để giúp chúng tôi cải thiện chất lượng dịch vụ Chúng tôi xin phép nhân cơ hội này để được cảm ơn anh và gia đình thêm một lần nữa và chúng tôi hy vọng rằng sẽ lại có cơ hội chào đón anh vào một ngày không xa.Trân Trọng,Willow NguyenGuest Service Team

Jawapan daripada Pihak Penginapan: Dear Ms. Katherine,Thank you very much for taking time to share your feedback. We are glad to hear that you had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and look forward to welcoming you back again for a more delightful experience.Sincerely yours,Quang Ngo - EAM

Jawapan daripada Pihak Penginapan: Dear Mr. Daniel,Thank you very much for taking time to share your feedback. We are glad to hear that you and your family had a pleasant stay with us.Your recommendations and feedback are very important and please rest assured that we have taken it for further improvement.May I take this opportunity to thank you again for staying with us and look forward to welcoming you back again for a more delightful experience.Sincerely yours,Quang Ngo - EAM

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you very much for taking time to share your feedback. We are so sorry to learn about your negative experience with buggy service during peak hours.We appreciate your feedback about the unavailable private beach at our resort. Therefore, to make it up, there is a 5,500m2 water pool complex provided inside resort featuring water play areas such as swimming pools, water slides, lazy rivers, as well as areas for floating, bathing, swimming, and other barefoot environments. We believe that our Fantasia pool complex will also provide the same enjoyment as at the beach, especially guaranteed under the supervision of our safeguard team.While the information is recently available on our website and social media, we are sorry that it did not work out the way we expected to deliver this kind of information to guest. We have been continuously working on improvements and upgrades for our resort and value every feedback from our guests. Thank you again for staying with us, and we shall be delighted if we have opportunities to welcome you again.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Sincerely yours,Quang Ngo - EAM

Jawapan daripada Pihak Penginapan: Dear Ms/Mr. Lonne,Thank you very much for taking time to share your feedback. We are so sorry to learn about your negative experience with our room key.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding.Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcoming you back again. Sincerely yours,Quang Ngo - EAM

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you very much for taking time to share your feedback. We are glad to hear that you and your family had a pleasant stay with us recently.It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day.Your recommendations and feedback are very important and please rest assured that we have taken it for further improvement.May I take this opportunity to thank you again for staying with us and look forward to having the opportunity to welcoming you back again.Sincerely yours,Quang Ngo - EAM