PPengguna TetamuNOT FOR FAMILYS OR COUPLES!!! WOULD ONLY RECOMMEND TO YOUNG GROUPS WHO DONT CARE OF THE ROOMS. I stayed here 6 years ago and it was quite a nice place, so I decided to come back with my partner. Upon walking to the hotel, there's a bridge with what I can only describe as a sewer which leads directly to the sea, it turns your stomach before you even enter the resort. We was welcomed by a lady on reception who checked us in. I had wrote to them the day early to ask if a staff member could meet us at the port to help with bags and show us directions to the resort as I forgot the way. They confirmed someone would meet us, I sent them my arrival time and no one showed up. And what a shock, every guest for the next 2 days we're complaining the same at reception. Anyway, onto the room. I had booked a deluxe bungalow (photos attached). It was full of dead bugs, it hadn't been cleaned in months, the bed sheets were stained, and the 'garden view' was a small area full of rubbish. To make it even better, it was on the sewer stream too. A lizard ran into my room when I opened the door, my partner had to remove 3 long centipede things from the room on the first day. The night time the entire bungalow, or shed we should name I, was rattling with the booming music til 4am from the beach, also not advertised... I complained to TRIP.COM who I booked the hotel with, who were also extremely useless in helping me, so I went to the reception and complained to the lady who said, the entire resort is noisy... ??? Why not state on your website it's for young kids who want to get drunk all holiday then??? Anyway, we was DOWNGRADED to a hotel room above the lobby. Exactly the same thing, dirty showers, stained bed sheets, dirty fridge, full of dead spiders. The noise was slightly less as that was the ONLY room with double glazed windows. I managed to stay 3 nights because everywhere else on the island was fully booked. My stay was supposed to be 5 nights. I'm 30 years old, me and my partner live in Magaluf, so we're are FAR from fussy. But this place is beyond a joke. The lady laughed at me when checking out early and didn't even ask why or apologie or offer a refund for my stay. One last thing, I saw a family try check in. The lady had a new born baby and a girl ages around 3/4yrs. There room had been cancelled without knowledge and was stood there for over an hour crying and upset as they had no where to stay. WITH A NEW BORN BABY!!!!!!!! I Think this was resolved but I highly doubt they got any sleep what so ever. If you want your trip to phi phi to be ruined, I advise staying here. If not, check out the opposite side of the island, the hotels are the same price and 10x higher standards.
Tunjuk Lagi