Hotel berhampiran Tham Phaya Nak, Pulau Phi Phi

I’ll start by saying we are seasoned travellers, many years of travel in all quality of accommodation, and happy for the basics but this was an awful experience for the price we paid. First of all, this place says it’s a resort and villa, don’t be fooled, it’s an older run down basic semi hotel and rooms. The bathroom was the pits. It looked very old and disgusting, the 3 drains in the floor didn’t drain so when using the toilet, it’s all one room, your feet are in puddles of water, when using the sink your feet are in puddles, there was toilet paper jammed in the roof to block out holes, one roof beam was open to the jungle so critters had easy access, there was no shelf or facility in the bathroom for toiletries unless you wanted to use the wet floor that doesn’t drain, the bathroom window has no privacy or curtain so everyone can you in the shower. The beds are hard as a rock, the air con is as loud as a truck, there were vines growing out of the wall, the balcony was shared and zero privacy. All of this would be fine if it was cheap, but being just after new years it was very expensive and booked out so we had no other option. Even after telling the staff my wife is 5 months pregnant and the floor is very slippery and dangerous they said they were fully booked, of which was not the case as there were empty rooms each night. Terrible experience for the price, some staff tried to help and others had no idea, feels like structural issues as there were rooms empty we are 5 months pregnant yet help was unforthcoming and overall I would highly suggest you stay somewhere else unless this is the only option, Long beach is the most stunning location though. We moved next door for the last night, similar price but a massive difference, clean, helpful staff and much much better. I feel they are taking advantage of the lack of options in a stunning location.

Thank you very much to the boss 🙏🏻 Because I made a mistake in booking on the same day, it was entirely my problem. I booked this hotel without knowing clearly that the hotel was outside Phi Phi Island. Thank you to the boss for his kindness and finally agreeing to cancel the order, and thank you to Trip for their customer service. I will specifically choose this hotel to stay next time🙏🏻

I stayed here with my partner on the 6th of March 2024 and was suppose to stay for two nights. I booked a twin room, the room was dated and dull and not as glamourous as portrayed on the website. We just accepted this. Whilst sleeping at approximately 05:00am I heard squeaking noises and shuffling above me coming from the air vents that proceeded to get louder as it got closer. I had earlier in the night noted that there was a hole in the ceiling above the head board of my bed. A rat then fell from the ceiling onto my face, obviously causing serious distress. My partner and I managed to capture the said rat on video and then approached the reception desk and realised no one was at reception despite the website stating it was open 24hours. We were forced to wait outside. At approximately 7am we spoke with a hotel worker who was setting up breakfast and showed him the video and explained what happened, he was nice and as helpful as could be and informed us the manager would come. The manager did not arrive for almost 1 hour, the situation was explained to the manager and he accepted full responsibility and apologised. He was not willing to offer a refund if we stayed in the hotel in a different room the following night. We decided to leave the Phi Phi islands instead and accepted the full refund through the booking website. This was a very distressing incident and something I did not expect to happen at a hotel that is portrayed as a luxury stay.

We stayed here for 4 nights. The hotel staff were all amazing and very helpful. They collected us from the pier with our bags and carried them directly to the room, and the same leaving the island. The hotel is all individual tree top cabins. This can be a hike/long walk up a hill to the room depending on which one you stay in. The hotel is located on the beach with a private beach which is lovely. You can walk across the beach for 3 minutes to the main path around Phi Phi. 5 minute walk from the hotel to restaurants/shops. Taking 15 minutes to walk to the pier. Or you can get a tail boat taxi directly from the hotel beach to take you around the island or day trips. The hotel’s breakfast was 5/10. The average buffet style breakfast. The pool bar doesn’t exist when we were there and doesn’t look like it has been open in a long time. The rooms were cleaned everyday. I would not recommend the hotel for young children or people with reduced mobility.

We were greeted warmly at the reception & got a beautiful pool facing Room with the backdrop of the Sea. The pier is barely 5mins walk and the Hotel had sent a cart with the man holding our placard. The Room was spacious for 3 Pax & was totally comfortable. The location of this Hotel is prime and the food joints & market streets are all walking distance. The breakfast spread is good enough to start your day with… Relax in the pool or just across the pier to take a private tour in the Long Tail Boats. This a must do if you are staying in this Island. You will be surprised to watch the fire shows, music & dance at the beach Parties. This Island has some lovely restaurants with delicious local cuisine and a wide spread platter for Sea Food lovers. Chill with the “Chang Beer” and interesting Cocktails. We stayed for 3 nights and had a memorable time….Our room commanded a picturesque view!! We will definitely be back here. Only improvement required to be done by the Hotel Management is to renovate the bathrooms & fittings as these are dated.

Incredible location. Market shops right outside and 5 minutes to both beaches. Staff were super helpful and friendly with good language. Room was really clean and was cleaned with new towels every day. Would definitely recommend

We had an absolutely wonderful experience at PP Mountain Hotel during our stay on Koh Phi Phi. The staff went above and beyond to ensure our comfort, displaying kindness and friendliness that truly enhanced our stay. A special mention to their exceptional care when our 6-year-old daughter was unwell – their compassion and assistance were truly heartwarming. The rooms were not only spacious but also impeccably clean, providing a comfortable retreat after our island adventures. The entire staff's commitment to hospitality left a lasting impression on us. We thoroughly enjoyed our time on Koh Phi Phi, and we extend our heartfelt gratitude to Marc & the PP Mountain Hotel team for making our stay so memorable. Thank you for your warmth and exceptional service!

Nice bungalows with all comforts, nice white beach to relax on with bar for food and drinks, they can organise boat trips and excursions for you at a decent price. Unfortunately I feel like all the famous beaches around which you are supposed to go see are packed with tourists and full of plastic, I think they should take care of the beaches where they send their clients to, our boat trip was nice but we cut it short at one point cause the beaches were too crowded or dirty. We personally picked up 2 full big plastic bags of rubbish while the boat crew set around smoking. Also the lunch boxes were not great. The Ruan Thai restaurant was very nice, book a day in advance though cause it fills up quickly. The spa also is great, very good massages and nice environment. Cute village nearby to walk to for drinks, dinner, cheaper massages and mini markets. All in all nice resort but not an unforgettable experience.

You can’t find a more spectacular location to stay. Our bungalow was number 505 and was on the beach front literally a stones throw to the water edge. The sand is white and water clear just as you see in the photos. Things to bear in mind. Cleanliness was not as good as expected. Under and around our bungalow there were things left behind by previous guests a lot of rubbish, slippers, towels which had been forgotten. The bathroom and shower was outdated and felt old and we didn’t dare use the outside shower as that whole area looked dirty and stained from the wildlife. I had to ask the cleaner one day for a cloth to clean the table outside on the balcony as it was stained from beverages used by guests before us. The breakfast area really was quite gross. I didn’t feel like i was eating in a clean atmosphere. Really basic things like the table cloth on the breakfast bar were stained and tatty. The bar being quite open to the outside had stains from the fauna which seemed to flow in and out at their leisure. Staff were attentive however you never saw anyone cleaning when they weren’t doing anything. Its a pity as it would make the atmosphere much more pleasant. We did encounter some problems with the verandah door not opening and it was resolved immediately. The hotel took full charge of collecting us from our previous hotel in phuket taking us to the ferry port and the boat trip to the island for 1500 baht per person also the trip from the resort by boat to the next hotel in Krabi also for 1700 baht per person. This service is a real benefit because otherwise you have to take several boats and taxis and avoid all the hassle! Also another thing which was fabulous and my highlight of my entire trip to Thailand was the private long boat tour to ko phi phi leh. Not for the visit to Maya beach (however it was included) but for the swimming in the lagoon and snorkeling experience. That was worth every baht! You pay for the boat up to 4 ppl and its 2080 baht for 4 hours. Highly recommended!

We are a couple in our 40s from Scotland. This hotel deserves more than 3 stars. The staff are so helpful and we got an upgrade to a superior hut as it was my 40th birthday. This is a very peaceful secluded area of phi phi island and good to enjoy the slower life. The food was delicious. There are only a few bars and restaurants in walking distance and these all stop serving at 10pm. The air conditioning is also not the best in the room as with them being huts it’s like a sauna when you first walk in. Please pack plenty of mosquito repellent as I had so many bites when I stayed here. We came over in the ferry and left our luggage back in our Phuket hotel, I would highly recommend bringing a small bag only here as it’s all boat transport. Apart from the small negatives I would not hesitate in returning to this tranquil hotel. Take a boat trip round the rest of the island. Bring Bahts too as there is no atm in this part. Simply stunning location