Hotel Hilton di Philadelphia

Ia adalah hari lahir teman lelaki saya dan dia bukan dari Philadelphia jadi saya fikir adalah baik untuk menyewa bilik dan pergi menerokai pusat bandar, sebahagian daripada Phila yang tidak pernah dia datangi. Jadi saya pergi ke tapak tersebut dan menempahnya atas namanya kerana saya kehilangan ID saya dan kerana wabak itu saya belum dapat mendapatkannya lagi. Sekarang daripada apa yang saya faham orang yang namanya ada pada tempahan perlu menunjukkan ID tetapi tidak kepada yang lain. Kami sangat teruja apabila kami masuk hanya untuk diberitahu kami tidak boleh tinggal!

I understand that the property had been renovated. The room looked okay, I found dried crusty blood stains on the bedsheets. The room walls are thin, needless to say everyone screaming at each other in the room next door (probably high on **** and alcohol) at 1 am in the morning is my nightly entertainment? Only 2 sets of towels and this new eco-friendly policy means you don't get any new towels unless you ask and then nobody shows up. The toilet paper holder in the bathroom was broken, I had to flush the toilet a couple of times for it to work. The shower is nice and spacious. The cleaning crew must have been understaffed, because there was mold in between the shower tiles. There is no functioning ventilation in the bathroom. The air conditioning, when and if it works, is super loud. Upon arrival it was set to 72, I tried changing it to 68, but it jumped back to 72. TV was working, unlike the remote, some keys were just dead. The room smelled musty. No microwave, the fridge was not cooling either. I thought maybe the ice machine on the 5th floor could cool my water down a little. Come to find out that the ice machine wasn't working and from the looks of it, it never has! Also, the ice machine room looks like World War 2 has left its mark. The ceiling is about to fall down and it's dirty. The hallway has nice carpet but again, the cleaning crew might not be fully staffed and dirty fries were left all over the hallway (5th floor). I see that the hotel has a non-smoking policy. This may apparently only apply to cigarettes. Floor 5 and 12 reek of ********* so badly, it creeps into the rooms and makes a good night sleep close to impossible. It's not a whiff you get from someone who has recently smoked walking by, it comes from the rooms. It is utterly disgusting and Hilton should be ashamed. The staff at the front desk is jaded and rude, I'd be too if I had to deal with what's coming through that hotel. Breakfast doesn't open until 7am which didn't work for us because we came for a business trip and had to leave the hotel by 7am. Also, breakfast is not included in the $700 for 2 nights. Instead you choose from 3 or 4 overpriced omelets from a menu. $40 for 2 mini omelets and a cup of coffee. It didn't taste too bad but that price is not justified. Also, the breakfast room is way too dark. I could barely see the food in front of me. Parking is an insult to be honest. Philly is not a safe city and for $700 for 2 nights I would have expected parking at the hotel or at least covered parking that is being monitored at no extra charge. Instead, you can drive 1500 yards down the road to an open parking lot that will cost you $13 a night ($15 if you use a valet). It is not monitored, no security and any random person can walk in there and wreak havoc. Shameful. Overall, not a Hilton experience, for the price I paid I would have expected service which I didn't get. Never again and I am hoping other Hilton properties aren't so shameful.

Excellent stay from beginning to end! Property was ideally located right outside the city and adjacent to the University of Penn. I really appreciated the adequate supply of good restaurants and the youthful vibe. Deno at the front desk was professional, personable, affable, knowledgeable and accommodating. I came in earlier than check in time due to a red eye flight that I had taken. He gave me a room that just happened to be cleaned and available. Thanks that allowed me to catch up on a couple hours of sleep which really helped make a difference in my trip👍👍 Breakfast was excellent! I will definitely return and this is from a 13 year former head-waiter at a Ritz Carlton in California who knows what service is about. Great job again for exceeding my expectations!!👍👍👍